Executive Level summary on recruitment for the year of 2019 Objective of recruitment report to show the senior leaders how recruitment was done in the past versus now, cost affiliated especially when it comes to agencies. What tools and resources we use and where we post the job ads. The challenges that we have faced in the past that has impacted the quality of the candidate not to mention losing the candidate for not moving fast enough or salary was too low. For the year of 2019, we have recruited for 14 positions which some of them were brand new positions, covering maternity leave or replacement roles in general. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Marketing Manager Part Time HR Manager Ecommerce Accounts payable Clerk Junior Buyer Receptionist Product Manager Bilingual Customer Service Representative Spanish Bilingual Customer Service Representative French Regional Account Manager – Alberta Regional Account Manager - Quebec Industrial Product Designer for Retail IT Manager Business Development Manager for Foodservice Customer Service Representative – temporary coverage Previous Recruitment Process: • • Spent over $40,000 this year on recruiters for positions such as Accounts Payable, Bilingual customer service, Marketing Manager, and Junior Buyer. Outsourced recruitment agencies for junior roles such as Accounts Payable, which has cost us $9,040.00. Current Recruitment Process: • • 1. Approved positions will be posted to Indeed (free) which includes screening questions to help screen candidates online before telephone screening. Indeed, is a good first round recruitment approach for most common roles After 1-2 weeks (depending on the urgency of the vacancy) and working with the hiring Manager, HR Generalist will review with the HR Manager the status of the candidate pool and if there are no/few suitable candidates’ recruitment will proceed as follows: the posting will be put on LinkedIn for 1-2 weeks at $26/day for a max cost of $260 per posting 2. concurrently HR Generalist will use an upgraded Recruiter's account license at $99/month to review candidates to the above LinkedIn posting and can also proactively reach out to LinkedIn users. This License can be turned on and off each month depending on open recruitment. Regional Account Manager for Alberta This posed was on Indeed on March 2019. The hiring manager was conducting the interviews in Alberta, so HR Generalist had to schedule the interview with the candidates. 6 candidates were interviewed and moved forward with 2 that were brought to the office for the final interview. An offer was made so the recruitment for this position was relatively fast. Observation: the recruitment process was smooth and was moving along. We did not need to use an agency or LinkedIn so for a mid-level position we were able to save cost. Marketing Manager was posted on Indeed on April 2019 10 candidates were interviewed 6 candidates were moved forward We end up using an agency to recruit for this position because we could not find a strong candidate for this position. Observation: The position should have been posted on LinkedIn before proceeding with an agency as there is a cost affiliated. The cost for agency is 20% on what the annual salary is for the candidate. Part- Time HR Manager was posted on Indeed on March 2019 6 candidates were interviewed. An offer was made to one candidate, but it was rejected. We continued to move forward with the recruitment process and an offer was made back in June 2019. Observation: the recruitment process for the above job was ok. We did not need to use the agency, so we saved cost on that Ecommerce Business development Manager was posted on Indeed on April 2019 6 candidates were interviewed. An offer was made on, but it was rejected due to the salary. Candidate was looking for more as their experience was in rich in Ecommerce. The recruitment was continued, and we were able to recruitment someone in July 2019 Observation: This was a brand-new role for this company so research should have been done on the job market as this did require a startup. This position should have been posted on LinkedIn for quality candidates. Also, the salary should have been considered as there were strong candidates but could not pursue it due to the salary approval. Accounts Payable Clerk was posted on Indeed on May 2019 15 candidates were interviewed but were unable to move forward due to the salary expectations. The HR manager recommended to use an agency and we were able to recruit a candidate with the salary that company was looking for by May 2019. Observation: The hiring manager should have gone back to the Sr leader to request the increase the salary since majority of the candidates were requesting slightly higher. We ended up having to recruit through an agency so there was a cost affiliated to it. Junior Buyer was handed over to Agency and we hired a temp through the agency. The agency billed the company on weekly based in the amount of $1,356. We ended up buying the candidate for $3150.70 as she was a good fit for the company Observation: Although the role was urgent, but HR should have attempted to post it on either Indeed or on LinkedIn because overall, we had paid $16981.90. The hourly rate for this candidate was $18.00 so the company should have attempted to recruit on their before outsourcing the recruitment. Product Manager was posted on LinkedIn on August 2019 5 candidates were interviewed but moved forward with 2 candidates. Offer was made to the candidate to start in October Observation: the recruitment process followed its protocol. The reason why it took look to complete as the hiring was manager was looking for a candidate with retail background since this position reported to VP of Retail. The total cost for this role was $530.10, $26 daily which is cost effective considering we would have had to 20% mark up to the agency Regional Account Manager for Quebec posted on Indeed and LinkedIn on October 30, 2019. We had the approval to outsource the role through an agency because this job was based out of Quebec and the customer base is different there. We decided to post this position on Indeed and LinkedIn first to see if we can find talents through that. 4 candidates were interviewed, 2 were referral from the hiring manager and 2 applied through LinkedIn. 2 candidates were moved forward and were able to make an offer to one candidate. Observations: the recruitment process went according to the standard process. The total cost spend on this role was $703.58. if we had outsourced this role then we would have paid 20% of what the annual salary was. For example, if the salary is $80,000 then the agency would have charged the company $16,000. Since we did not use the agency, we ended up saving approximately $15,000. Bilingual Customer Service Representative Spanish was posted on Indeed on March 31, 2019. 10 candidates were interviewed, moved forward with 2 candidates and offer was made to one of the candidates. Observations: The recruitment process was fine; we were able to find a candidate without any cost. Bilingual Customer Service Representative French was posted on Indeed on March 31, 2019. 6 candidates were interviewed but unable to find one because candidates salary expectation was higher. We ended up hiring a bilingual candidate through an agency in April 2019 Observations: HR should have requested for a higher salary since majority of the candidate were requesting higher. We ended up paying a higher salary and also had to pay the agency. The candidate also resigned two months later due to personal reasons. Customer Service Representative – Temporary and Reception were both posted on Indeed in June 2019 Interviewed 4 candidates for the role of reception but there were two strong candidates that were a good fit for this company. We made an offer to both candidates, one reception and one customer service. Both are temporary role which worked great because the candidates were looking for employment for summer. Industrial Product Designer - Retail was posted on LinkedIn on October 2, 2019 There were a lot of candidates that applied but did not have the qualifications that the company was looking for. HR Generalist head hunted two candidates, one of the candidates was very strong however, his salary expectation was a lot higher. This candidate would have been great if the hiring manager was looking for a senior industrial product designer. The other candidate was also qualified, and we were able to make an offer to him. Observation: The recruitment process went according to the process. This position was a bit challenging to fill as we were looking for a hybrid that was a designer and product development knowledge. We did not need to outsource this role so again we were able to save company’s money. The total cost spent on this role was $676.00. IT Administrator role was posted on Indeed on October 3, 2019 3 candidates were interviewed, and we were able to make an offer to one of the candidates. Observations: the recruitment process was smooth, there was a slight delay in the prescreening as the candidates were requesting higher salary but the recruitment did not take too long and we were able to find a candidate that was suitable for this role with the salary that we were originally offering. Business Development Manager Foodservice was posted on LinkedIn on October 3, 2019 This position was posted on LinkedIn, but the applicants failed to meet the required qualification. The position was not on LinkedIn for a long time as this was a brand-new position and this position required a niche skill so we decided to headhunt for this position. Hiring manager was looking for a suitable candidate that has worked in the foodservice industry. Hiring manager referred 3 candidates and was able to make an offer to one referred candidate. 
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