Assessment 4: Leadership in the U.S. Health Care SystemWrite a paper (5-7 pages) that analyzes a selected market force's effect on the U.S. health system and HIM. Include a description of how two selected leadership and management theories would help in improving or resolving a market force issue.IntroductionA well functioning health care system with all segments working in harmony depends on all of the following: trained and motivated health care workers, a well-maintained infrastructure, a reliable supply of medicines and technologies, adequate funding, strong health places, and evidence-based policies (World Health Organization, n.d.). We know that the challenges facing the U.S. health care system are many. Health care services are costly and complex. Legislative, financial, and other market forces exert constant pressure on the system to change, adapt, and improve. The U.S. health care system, one of the top five largest industries in the country, and HIM need individuals who are able to embrace and adapt to organizational change and new innovations. Theoretical frameworks help to provide lenses through which to view, make meaning of, and adapt to change. Developing a personal leadership and management philosophy is an important step for individuals who work in the vast, complex, and ever-evolving U.S. health care system. In addition, knowing how to be a good leader and a good manager, whether for others, or just for yourself, is key to making improvements in the health information management field that benefits everyone. For this assessment, you will examine how you can apply leadership and management theories to address a market force or issue that affects HIM.ReferenceWorld Health Organization. (n.d.). Health systems: Key expected results. Retrieved from http://www.who.int/healthsystems/about/progress-ch...Demonstration of ProficiencyBy successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria: Competency 2: Identify market forces that affect health care systems.Analyze a selected market force's historical context and its effect on the U.S. health care system and HIM.Competency 3: Interpret theories of leadership and management for health systems and health information management.Summarize a minimum of two leadership and management theories applicable to the U.S. health care system and HIM.Apply a minimum of two leadership and management theories, or blend of theories, to a current market force issue affecting the U.S health care system and HIM.Competency 4: Communicate in a professional manner.Create an analysis paper that is clear, well organized, professional, and generally free of errors in grammar, punctuation, and spelling. Include a minimum of five references to current, scholarly and authoritative sources that adhere to APA style and formatting guidelines.PreparationThis fourth assessment requires you to:Select and analyze a market force affecting the U.S. health care system and HIM.Select and summarize a minimum of two leadership and management theories applicable to the U.S. health care system and HIM that offer approaches to respond to your selected market force.Apply the two leadership and management theories you selected to improve or resolve the market force issue. For help in selecting a market force, do the following:Visit the AHIMA Website. AHIMA. (2017). Retrieved from http://www.ahima.org/.Browse the items under HIM Topics (for example, coding, privacy & security, data analytics, et cetera).Choose a market force or issue that interests you. Use the Capella library and other credible sources to search for literature about the market force and how it affects health care and HIM. You may also want to conduct independent research into leadership and management theories used in the U.S. health care system and HIM. Consult the Health Care Administration Undergraduate Research Guide for help on how to begin your research and identify credible sources.InstructionsFor this assessment, you will analyze in a five- to seven-page paper a market force of your choice that affects the U.S. health care system and HIM. You will also summarize a minimum of two leadership and management theories that pertain to the the U.S. health system and HIM. You will then apply those theories to your selected market force to determine how they might help to improve or resolve the market force issue. Be sure to use correct health care and HIM terminology in your analysis paper.Include the following headings in your paper and answer the questions under each heading:Market Force Affecting the U.S. Health Care System and HIM (2 pages)Why did you select this particular market force? Be sure to provide a detailed description of the market force in your answer.What is the historical context surrounding this market force?How does this market force affect the U.S. health care system and HIM?Leadership and Management Theories to Address Market Force (2 pages) What are the basic tenets of these management and leadership theories you selected?Why did you select these particular leadership and management theories? What intrigues you about them? Application of Leadership and Management Theories to Address Market Force (3 pages)How would these leadership and management theories (or a blend of them) approach the market force issue?How could these leadership and management theories (or a blend of them) help to improve or resolve the market force issue?Note: Feel free to tailor the headings in your analysis paper to your selected market force and leadership and management theories.Additional RequirementsLength: 5 to 7 double-spaced, pages.Font: Times New Roman, 12 point.Citations and References: Include a minimum of five references to current scholarly, or authoritative sources to support your statements and rationale. Be sure to follow APA formatting and style guidelines for citations and references. Writing: Create an analysis paper that is clear, well organized, professional, and generally free of errors in grammar, punctuation, and spelling.Resources: Management and Leadership TheoriesJha, R. K., Sahay, B. S., & Charan, P. (2016). Healthcare operations management: A structured literature review. Decision, 43(3), 259–279.Kitana, A. (2016). Overview of the managerial thoughts and theories from the history: Classical management theory to modern management theory. Indian Journal of Management Science, 6(1), 6–21.Mathews, P. (2015). Deconstructing management fad adoption: Towards a conceptual model. International Journal of Organizational Analysis, 23(2), 302–319.AHIMA. (2017). Retrieved from http://www.ahima.orgLeadership and Management | Transcript.This is a series of Capella-created short, audio segments on various leadership and management topics. All segments are less than two-minutes long. You will hear Dr. Harry Carter, adjunct faculty at Capella University, address topics such as: What Is Leadership?, Leadership vs. Management, and Can Managers Be Leaders? Leadership Theories | Transcript.In this interactive, Capella-created media piece you will have an opportunity to test your knowledge of leadership theories by answering a series of 12 questions.

CompetencyApply statistics to different quality methods in healthcare.Course ScenarioChaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:Emergency room servicesIntensive careSurgical careObstetricsDiagnostic servicesSome rehabilitation therapiesInpatient pharmacy servicesGeriatric services andConsumer physician referral servicesRecently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.Scenario ContinuedYour CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data. QuestionGreat 5Good 4OK 3Fair 2Poor 1No ResponseTotalFacility and Convenience Hours of Operations10173010040Convenience of location1015533440Cleanliness1114843040Waiting time in reception area9160411040Comfort while waiting2010550040Staff Explained procedure179806040Questions answered1115723240Friendly and helpful215572040Knowledgeable and professional621433040Modesty respected1214806040Confidentiality respected (HIPAA)10101451040Overall Satisfaction Overall impression of visit300532040Willingness to return310900040Likelihood of referring to others320431040Respondents were also asked about their wait times. Here is the data on wait times:Number respondingWait time before being checked in at Reception410 minutes1615 minutes820 minutes1225 minutesNumber respondingWait time before being seen by a healthcare professional210 minutes615 minutes1020 minutes2225 minutesInstructionsYou are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.Determine the percentages of the following:Percent who responded with a 5 (Great) on "Overall impression of the visit"Percent who responded with a 2 (Fair) or 1 (Poor) on "Overall impression of the visit"Percent who responded with a 5 (Great) on "Willingness to return"Percent who responded with less than 5 on "Willingness to return"In the area of "Facility and Convenience," which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?In the area of "Staff," which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?What is the mean waiting time in the reception area?What is the mean waiting time to see a healthcare professional?Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?NOTE - APA formatting, and proper grammar, punctuation, and form required.An agenda can set the tone for a meeting. It is an important tool to ensure meetings are staying on track and meeting all of the objectives. Create a detailed meeting agenda for a meeting you will hold with your supervisor and fellow department heads discussing your findings (Hint: Microsoft Word has many agenda templates).Make sure to include the following in the agenda:Explain each statistical exampleHow that data would be usedThe majority of the agenda should be focused on data analysis and its use in QI plans