OL 125O Southern New Hampshire University Tricky Negotiations Discussion & Reponses

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OL 125O

Southern New Hampshire University

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5-3 Discussion: Tricky Negotiations

Antonya Santos posted Feb 5, 2020 11:34 AM

   For my first self-assessment how good are you at people skills? I scored a 58. In all honesty I thought my score would be much higher since I have been working with people since the age of 13. I believe I am better working with people and then the self-assessment says. For the second self-assessment how good is your anger management? I scored a 77. I am very aware of what makes me angry and I try to avoid those things in the workplace I will control my anger to an extreme extent, in order to stay professional. I cannot say the same for my personal life but I work on it. 

No dealing with the Ed scenario, if I were him I would talk to the staff personally. I would explain to them everyone can't have the day off I don't want to be working on memorial day but guess what I have to do. I will take everyone's personal life into consideration and come up with the best plan possible for the employees who actually need a day off. In my personal life this scenario has happened and life isn't fair all the time I have had to work on days I did not want to whatsoever including my birthday, fourth of July and Memorial Day. I was annoyed when I had to work on my birthday but guess what that's life. When talking to the staff I will pick people who don't have serious commitments on that day and if they don't show up they will get fired. Regarding the I will quit statement, work is an obligation and as a manager I will take into every consideration possible to make sure personal needs are met but at the end of the day a job is a job and staff members have to understand a business can't run without its team members.

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2nd classmate response needed.5-3: Tricky NegotiationsGabrielle Hernandez posted Feb 6, 2020 4:17 PMHello Everyone,On the first assessment I scored a 56. Seems about right that I can work with other people but there is numerous ways I can improve myself. I have been working by myself in an office for about 5-6 years and finally received help. These modules gave a lot of information to learn how to work with my new co workers and other departments in the future. On the anger assessment I scored a 64. It states I can manage my anger and I need a better understanding and what makes the anger occur. There are many moments I have been frustrated to the point of walking out. I taught myself to be more patient with my family co workers. We tend to bicker but with the help of communicating more there has been a lot less incidents like that. Funny the anger topic came up only because it might be a weak point for myself. Again the module taught me basic ways to work on them personally.Ed is in a tough situation but can be handled in an easy and professional manner. First I would like to state I think there should be a PTO/Vacation policy in place for all employees and noted during the hiring process or probation period. Since there was no policy placed, after the holiday weekend Ed should request a meeting to his supervisors on their thoughts about request time off. In the policy it should be stated the time frame an employee has time to request the days. In this case it sounds like Ed was only given a week or couple days notice. I think Ed should explain to all employees who put in a request that not everyone will be approved. In the explanation Ed needs to state because of the holiday and busy hours it is impossible to keep a store open with on a short staff. Disciplinary actions will be followed if non approved employees don't show up for their shift. Ed should give the seniority and approved reasons to the employees who asked for the days off. Communication and explanation will be the best action Ed can take so he doesn't have as many disappointed employees as it may seem.


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Menu Notes OL 125 Module Five Scenario I QUIT! Many employees have stated that if they do not get the weekend off, they will quit. 1 QUIT) The job market is tight right now and Ed knows that he cannot replace staff quickly enough for the upcoming busy season. snhu.edu PREV NEXT > Menu Notes OL 125 Module Five Scenario Time Off Ed came into the store one morning to find a note from Karen, warning that employees were fighting about the upcoming holiday weekend and that each believes that he or she deserves to have the weekend off. seniority family commitments lack of childcare sick parents Justifications for employee requests include seniority, family commitments, lack of childcare on the holiday weekend, sick parents, and preparing for college final exams. preparing for exams snhu.edu < PREV NEXT > Menu OL 125 Module Five Scenario Notes Team Ed has a team of 10 employees, all with varying levels of seniority and experience. He typically works during the day, while his shift supervisor (Karen) works in the evenings and closes the store. CLOSED snhu.edu < PREV NEXT > OL 125 Module Five Scenario Menu Notes Retail Outlet Memorial Day Sale This Weekend Ed is a manager at the local retail outlet. Memorial Day weekend is coming, which is characteristically one of the busiest weekends of the year for the store but also one that many employees request as vacation days. snhu.edu < PREV NEXT > Menu Notes OL 125 Module Five Scenario Welcome You're in the Manager's Seat You're in the Manager's Seat Tricky negotiations This presentation contains audio. Make sure your speakers are turned up on your computer. When audio ends, click NEXT to continue. Tricky Negotiations snhu.edu This presentation contains audio. Make sure your speakers are turned up on your computer. When the audio ends, click NEXT to continue. NEXT >
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Discussion and Responses: Tricky Negotiations

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DISCUSSION

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Discussion Tricky Negotiations

The first self-assessment aimed to measure my people skills. I scored 64 in the
assessment, which is a good score. I comprehend that when dealing with complicated issues
involving people, one has to give-and-take. The assessment points to the fact that I am not
perfect when dealing with people and that there are areas that need improvement. Continuous
improvement will aid in setting a good example for my team. The second self-assessment
concerned anger management skills. I scored 70 on the assessment, which is quite good. I
understand quite well the things that make me angry. I also know how to react when I feel signs
of trouble. My anger management...


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