Science
List three things that can help conserve water in a hotel

Question Description

I need an explanation for this Environmental Science question to help me study.

Combine the powerpoint source, answer the discussion question with complete sentence. Request about 100 worlds, and must be plagiarism free.

Water conservation is important in a hotel.  List three things that can help conserve water in a hotel.  How do you think hoteliers could inform guests about the water conservation activities listed (beyond basic announcements)?


CHAPTER 9.ppt


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Chapter 9 The Maintenance Department Learning Objectives 1. 2. 3. To identify the areas of responsibility assigned to the maintenance department of a lodging facility. To explain the importance of routine maintenance in a professionally managed hotel. To explain the importance of preventive maintenance in a professionally managed hotel. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Learning Objectives 4. 5. To explain the importance of emergency maintenance in a professionally managed hotel. To describe the processes required to properly manage and control utility consumption in a lodging facility. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Asset: The resources owned by an organization. These include cash, accounts receivable, inventories, goodwill, furniture, fixtures, equipment, buildings and real estate. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance ◼ ◼ The hotel’s grounds, buildings, and equipment comprise the hotel’s most visible and usually the most expensive asset. They directly affect the value of the hotel’s other assets. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance ◼ An effective maintenance department will achieve many important goals, including: ◼ ◼ ◼ Protecting and enhancing the financial value of the building and grounds Supporting the efforts of other hotel departments Ensuring maintenance-related adherence to brand standards Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance ◼ Controlling maintenance and repair costs ◼ Controlling energy usage ◼ Minimizing guests’ facility-related complaints ◼ Increasing the pride and morale of the hotel’s staff Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Preventive maintenance: Maintenance activities designed to minimize maintenance costs and prolong the life of equipment Routine maintenance: Maintenance activities that must be performed on a continual (ongoing) basis. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Emergency maintenance: Maintenance activities performed in response to an urgent situation Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Areas of Responsibility Engineering: Designing and operating a building to ensure a safe and comfortable atmosphere Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Areas of Responsibility Engineering ◼ The engineering of a building refers to the application of physics, chemistry, and mathematics to design and operate a building that provides a comfortable atmosphere for guests and employees. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Areas of Responsibility Engineering HVAC: Industry shorthand term for “heating, ventilating, and air-conditioning Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Areas of Responsibility Maintenance ◼ Hotel maintenance activities must be: ◼ Planned ◼ Implemented ◼ Recorded Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Areas of Responsibility Maintenance Planned: An effective maintenance manager is a careful administrator who reviews every piece of equipment and required activity in the hotel and then plans what should be done, when it should be done, and who should do it. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Areas of Responsibility Maintenance Implemented: Some maintenance managers know what should be done in their properties and have good intentions of completing all the required tasks, yet do not do them. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Areas of Responsibility Maintenance Recorded: Routine, scheduled maintenance tasks cannot be properly planned unless maintenance personnel know when these tasks were last performed. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Areas of Responsibility Renovation Building Age Building Characteristics and Requirements 1–3 years 3–6 years 6–8 years Low maintenance costs incurred Maintenance costs increase Refurbishment required; average maintenance costs incurred 8–15 years Minor renovation and refurbishment required 15–22 years Major renovation and refurbishment required 22+ years Restoration required; high maintenance costs incurred Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Interactions ◼ In Front Office interactions the Maintenance department: ◼ Provides room-status updates ◼ Responds to guest service requests ◼ Communicates information about specific hotel conditions (i.e. pool closed, water shut off, etc.) Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. The Role of Maintenance Interactions ◼ In Housekeeping interactions the Maintenance department: ◼ ◼ Makes and reports on room repairs In Food and Beverage interactions the Maintenance department: ◼ Maintains and may service equipment Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance ◼ One helpful way is to consider maintenance as either: ◼ Routine ◼ Preventive ◼ Emergency Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance Staffing ◼Chief engineer: The employee responsible for the management of a hotel’s maintenance department. Sometimes referred to as “maintenance chief Maintenance chief: The employee responsible for the management of a hotel’s maintenance department. Sometimes referred to as “chief engineer ◼ Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance Staffing Engineering Mechanics Plumbing Electricity Carpentry Water treatment (for pools and spas) Landscaping Grounds maintenance Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance Routine Maintenance ◼ Work orders are used to identify work to be done. ◼ Work order: A form used to initiate and document a request for maintenance. Also referred to as a “maintenance request." Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance Preventative Maintenance PM (preventive maintenance) program: A specific inspection and activities schedule designed to minimize maintenance-related costs and to prolong the life of equipment by preventing small problems before they become larger ones Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance Preventative Maintenance ◼ An effective PM program saves money for a hotel by reducing: ◼ ◼ Long-term repair costs (because equipment life is prolonged) Replacement parts costs (because purchases of parts can be planned) Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance Preventative Maintenance ◼ ◼ ◼ Labor costs (because PM can be performed during otherwise slow periods) The dollar amount of adjustments and allowances due to guest dissatisfaction (because guest inconvenience is reduced) The costs of emergency repairs (because they will occur less frequently) Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance Preventative Maintenance ◼In addition to saving money, a good PM program: ◼ Reduces guest complaints ◼ Eases the job of the sales staff ◼ ◼ Enhances the eye appeal and functionality of the hotel Improves employee morale. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance Preventative Maintenance PM Checklist: A tool developed to identify all the critical areas that should be inspected during a PM review of a room, area, or piece of equipment ◼ Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance Emergency Maintenance ◼ Emergency maintenance occurrences are generally defined as those that: ◼ ◼ ◼ ◼ Are unexpected Threaten to negatively impact hotel revenue Require immediate attention to minimize danger or damage Require labor and parts that must be purchased at a premium price Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Maintenance Emergency Maintenance ◼ While it is not possible to avoid all emergency maintenance, effective routine and preventive maintenance programs reduce the number of times emergency maintenance is required and the total cost of property maintenance. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities ◼ Utility costs in hotels include expenses for water and sewage, gas, electricity, or other fossil fuel for heating and cooling the building, fuel for heating water, and, in some cases, the purchase of steam or chilled water. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Energy management: Specific engineering, maintenance, and facility-design policies and activities intended to control and reduce energy usage. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Electricity ◼ Some hotels have a back-up generator for use in an emergency outage situation; most will rely on one or more local power providers to deliver electricity. ◼ Back-up generator: Equipment used to make limited amounts of electricity on-site; utilized in times of power failure or when the hotel experiences low supply from the usual provider of electricity Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Electricity ◼ Electricity is primarily used for: ◼ Lighting ◼ HVAC systems (including air handlers) ◼ Air handler: The fans and mechanical systems required to move air through ducts and to vents. Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Electricity ◼ The efficiency with which a hotel’s HVAC system operates, and thus the comfort of the building, is affected by a variety of factors, including: ◼ ◼ ◼ ◼ ◼ The The The The The original temperature of the air in the room temperature of the air delivered to the room relative humidity of the air when delivered air movement in the room temperature-absorbing surfaces in the room Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Electricity HVAC heating components Can be powered by natural gas or other fuels, but air is always moved via electricity ◼ Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Electricity HVAC cooling components ◼ The effectiveness of a cooling system is dependent on several factors, including: ◼ The original air temperature and humidity of the space to be cooled Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Electricity HVAC cooling components ◼ ◼ ◼ The temperature and humidity of the chilled air entering the room from the HVAC system The quantity of chilled air entering the room The operational efficiency of the air-conditioning equipment Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Natural Gas ◼ ◼ In some geographic areas where natural gas is plentiful and cost-effective, hotels use it to heat water for guest rooms and to power laundry area clothes dryers. The overwhelming majority of chefs and cooks prefer natural gas when cooking Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Water Conserving water: ◼ ◼ ◼ ◼ Reduces the number of gallons of water purchased Reduces the amount the hotel will pay in sewage (water removal) costs Reduces water-heating costs because less hot water must be produced Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Managing Waste ◼ Sources of waste include: ◼ ◼ ◼ ◼ Packaging materials, such as cardboard boxes, crates, and bags used in shipping hotel supplies Kitchen garbage Guest room trash Yard waste Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. Managing Utilities Managing Waste Source reduction: Efforts by product manufacturers to design and ship products in a way that minimizes packaging waste resulting from the product’s shipment to a hotel Foundations of Lodging Management, 2e David Hayes © 2012, 2008 Pearson Higher Education, Upper Saddle River, NJ 07458. • All Rights Reserved. ...
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