Central Michigan University Action Research Discussion

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Business Finance

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Case Assignment

In a 4- to 6-page paper, address the following task:

State a hypothetical or actual business problem that might lend itself to action research. Provide a description of the problem and identify what questions need to be answered. Then, briefly outline a plan that includes the action that is proposed to be taken. Briefly identify what type of data would likely result from the proposed action. Describe how you might evaluate and reflect on the data and what action you may consider taking in the next iteration.

Assignment Expectations

Your 4- to 6-page paper must follow APA formatting and demonstrate clarity, depth, and critical thinking. As you answer the questions posed in this case, include supporting rationale and cited sources.

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Module 3 - Case ACTION RESEARCH DESIGN Case Assignment In a 4- to 6-page paper, address the following task: State a hypothetical or actual business problem that might lend itself to action research. Provide a description of the problem and identify what questions need to be answered. Then, briefly outline a plan that includes the action that is proposed to be taken. Briefly identify what type of data would likely result from the proposed action. Describe how you might evaluate and reflect on the data and what action you may consider taking in the next iteration. Assignment Expectations Your 4- to 6-page paper must follow APA formatting and demonstrate clarity, depth, and critical thinking. As you answer the questions posed in this case, include supporting rationale and cited sources. The assignment will be assessed using the Case Study Rubric. Module 3 - SLP ACTION RESEARCH DESIGN The Doctoral Study Module 1 described in detail how the SLP for this course will produce a document that will begin a working draft of a proposal for your Doctoral Study. Once again, it is important that you not be concerned that the work you do at this early date will obligate you to that topic later on. Your thinking should and will evolve as you take additional courses. However, you should take this assignment and the feedback you receive seriously because it will serve as the template you will follow as you develop your ideas more fully. We continue the SLP series for this course with the Module 3 SLP deliverable. Module 3: How would I classify the appropriate study design (explanatory, descriptive, etc.)? Describe how you would classify your design and explain the rationale for your design choice. Briefly discuss the strengths and weaknesses of the approach. (2-3 pages) SLP Assignment Expectations Although the SLP is a less formal document than a case study, it is expected that you follow APA convention at the doctoral level. Also, although you are asked for your opinion, remember that it is good practice to avoid writing in the first person. Instead, focus on stating the facts as you perceive them to be while writing in the third person—and cite supporting sources. This assignment will be assessed by the SLP Rubric. Module 3 - Background ACTION RESEARCH DESIGN Action research is defined as applied research that focuses on solving practitioner problems (Johnson & Christensen, 2012). The term “action” within action research implies both the collection and evaluation data as well as undertaking specific initiatives—that is “doing something” in order to solve a specific problem, improve a process, or address a deficiency. Action research therefore follows a cycle of plan-act-reflect that is often repeated multiple times in order to converge on sound and workable findings. Although action research is similar to change management in its structured approach to change, action research is distinctive in its focus on reflection and evaluation of the collected data that emerges from the taken action. Further, action research is an iterative process. The results of the plan-act-reflect cycle are used to engage in further action (Dick, 2014). The intense reflection that takes place in action research could be compared to the successive stages of evaluation observed in root cause analysis. In the field of business, it is essential that the practitioner “solves the right problem”. Reflection on the results helps ensure that this happens. If you noticed that the plan-act-observe-reflect cycle mirrors the Deming plan-do-check-act cycle, you would be right. There are similarities between these structured, common-sense steps associated with arriving at the fundamental nature of the problem. However, action research is grounded in the “appreciative enquiry” cycle that emphasizes a holistic depth of understanding that goes beyond surface analysis of empirical data (Coates, 2005). The participatory element of action research also finds common ground with change management and case study research. The researcher is a participant in the actions taken and in the reflection on the collected data. As such, an action researcher may act as a change agent. This characteristic of action research makes it ideal for business practitioners who intend to embark on a career in consulting. The plan Successful action research begins with a plan. The plan outlines the overall strategy for how the research will be carried out. Further, since action research initiates action based on findings—the design of the overall research is closely linked and nearly synonymous with the action research plan. Finally, the plan may be iterative in nature, so the design of the research must take this into account. Often, the difficulty for the researcher is knowing where to begin. A suggestion is to follow a checklist that helps clarify the nature of the problem within the research setting (typically an organization), initial assumptions going into the study, how the data might be collected (and in what form), and finally, any rough idea of what possible solutions may look like. Sample questions for the researcher to consider are: 1. What is the nature of the problem that is proposed to be investigated? 2. What is the scope of the problem, and who are the players (i.e., stakeholders) that have an interest in the outcome of the research? 3. What are some preliminary options for collecting data? 4. How is the collected data to be evaluated? 5. How will the results of the data collection be applied to a change/improvement initiative? 6. How will I know if the problem has been addressed—and what data do I need in order to determine this? (Ferrance, N.D.) Since the design of the research and the overall plan are essential elements of action research, the case assignment for Module 3 will provide an opportunity to conceive of and design a simply high-level action research plan. Adams, J., Raeside, R., & Khan, H. (2014). Research methods for business and social science students (2nd ed.). New Delhi: SAGE Publications. Available on EBSCOhost database. Coates, M. (2005). Action Research A Guide for Associate Lecturers. Retrieved November 27, 2016, from Center for Outcomes Based Education. Dick, B. (2014, December 30). Action research and evaluation on line (web). Retrieved November 27, 2016, from http://www.aral.com.au/areol/areolind.html (Read “Session 1 and Session 2” links) Ferrance, E. (n.d.). Action Research: Themes in Education. Retrieved November 27, 2016, from https://www.brown.edu/academics/educationalliance/sites/brown.edu.academics.educationalliance/files/publications/act_research.pdf Harrison, R. L (2013). Using mixed methods designs in the Journal of Business Research, 1990–2010, Journal of Business Research, Volume 66, Issue 11. Obtained from Trident Online Library. Johnson, B. & Christensen, L. (2012). Educational research: Quantitative, qualitative, and mixed approaches. (4th ed.). Thousand Oaks, CA: Sage Publications, Inc. Obtained from Trident Online Library. Sankaran, S. and Hou, T.B. (N.D.) Action_research_models_in_business_research.pdf pp8-12 Perry, C., & Zuber-Skerritt, O. (1992). Action Research in Graduate Management Research Programs. Higher Education, 23(2), 195208. Obtained from Trident Online Library. Centre for Lifelong Learning. (n.d.). Retrieved November 27, 2016, from https://www2.warwick.ac.uk/study/cll/courses/professionaldevel opment/wmcett/ Ferrance, E. (n.d.). Action Research: Themes in Education. Retrieved November 27, 2016, from https://www.brown.edu/academics/educationalliance/sites/brown.edu.academics.educationalliance/files/publications/act_research.pdf Action research readings The following readings are required for module three. Optional readings can be found at the end of each section and while not required, may help you understand the material better and be useful to you if you choose to conduct the action research method for your doctoral study. All readings can be accessed in the Trident Online library, unless linked to another source. Coates, M. (2005). Action Research A Guide for Associate Lecturers. Retrieved November 27, 2016, from http://www.open.ac.uk/cobe/docs/AR-Guide-final.pdf . Center for Outcomes Based Education Dick, B. (2014, December 30). Action research and evaluation on line (web). Retrieved November 27, 2016, from http://www.aral.com.au/areol/areolind.html (Read “Session 1 and Session 2” links) Sankaran, S. and Hou, T.B. (N.D.) Action Research Models in Business Research pp8-12 http://anzsys.org/anzsys03/ran3000072_3.pdf Perry, C., & Zuber-Skerritt, O. (1992). Action Research in Graduate Management Research Programs. Higher Education, 23(2), 195208. Obtained from Trident Online Library. Centre for Lifelong Learning. (n.d.). Retrieved November 27, 2016, from https://www2.warwick.ac.uk/study/cll/courses/professionaldevel opment/wmcett/ Ferrance, E. (n.d.). Action Research: Themes in Education. Retrieved November 27, 2016, from https://www.brown.edu/academics/educationalliance/sites/brown.edu.academics.educationalliance/files/publications/act_research.pdf Optional Reading Participatory Action Research: Theory and Methods for Engaged Inquiry. Apr 20, 2013 by Jacques M. Chevalier and Daniel J. Buckles. Obtained from Trident Online Library. Participatory Action Research (Qualitative Research Methods). Nov 28, 2007 by Alice McIntyre. Obtained from Trident Online Library. The Action Research Planner: Doing Critical Participatory Action Research. Nov 12, 2013 by Stephen Kemmis and Robin McTaggart. Obtained from Trident Online Library. Stringer, E. (2007). Action Research (3rd ed.). Thousand Oaks, California: Sage Publications. Obtained from Trident Online Library. Stringer, E. (2013). Action Research (4th ed.). Thousand Oaks, California: Sage Publications. Obtained from Trident Online Library.
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Running head: UNREALISTIC GOAL SETTING PROBLEM-CASE ASSIGNMENT

Unrealistic Goal Setting Problem- Case Assignment
Name of Student
Institution Affiliation

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UNREALISTIC GOAL SETTING PROBLEM-CASE ASSIGNMENT

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Unrealistic Goal Setting Problem- Case Assignment
Problem Description
An ethical dilemma can arise from unrealistic and conflicting goals set by the
management for the employees to meet. Goals are integral for companies, as they help steer
the organizations to profitability and competitiveness; however, if the goals are unattainable,
they could prove more damaging than beneficial to a firm. Unethical goals can only prevail to
the extent of crippling a company if the employees abide by them regardless of their
potentially damaging impact. Going against goals set by leaders of an organization is also a
risk of loss of job by employees, and as such, most employees do not dare to challenge the
management. The fear to challenge unrealistic goals develops due to the dilemma about
whether to sacrifice one’s job for going against the company's objectives or execute the goals
and retain the job. Unrealistic objectives are associated with undue pressure put on the
workforce by company leaders, which further forces employees to breach legal or ethical
guidelines by cutting corners. Essentially, cutting corners in this sense implies shortcuts that
are unlikely to pay off. Organizations should employ scrupulous measures while addressing
serious cases the first time they occur to prevent them from occurring again in the future.
Thesis/ Focus Statement
This paper draws from the case of Wells Fargo, an American financial institution whose
unrealistic sales targets compelled employees to engage in unethical behavior; it assesses the
policies and values violated, and provide an action plan to resolve the issue.
Hypothesis
Unrealistic goal setting culminates in ethical dilemma within an organization
Questions to be answered
1. How can setting unrealistic goals in an organization result in ethical dilemma?
2. What are the examples of unrealistic goals?

UNREALISTIC GOAL SETTING PROBLEM-CASE ASSIGNMENT

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3. Are unrealistic goals premeditated or unknowingly set?
4. How can an employee handle an ethical dilemma where unrealistic goals exist?
5. What are the contingent approaches a company can adopt to solve problems such as
ethical dilemma that arise due to unrealistic goal setting
Well Fargo Bank Case
The case of Well Fargo Bank is a classic conflict of interest, as employees fabricated
at least two million client accounts with the inten...

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