Description
There are three principles of total quality: customer focus, continuous improvement, and teamwork. find three articles that describe current practices in healthcare organizations. Each article should illustrate one principle of total quality. Refer to professional journals such as Modern Healthcare, Provider Magazine, and Nursing Homes. Write a paper based on your review of the articles. Include the following in the paper:
•Describe each quality principle and show how it is illustrated in the article.
•Analyze the relationships among the three quality principles.
•Examine whether the principle in one example might apply to other examples.
Submission Details:
•Present your analysis as a 5-page report in a Microsoft Word document formatted in APA style.
•On a separate page, cite all sources using APA format.
Reference:
Kelly, D. L. (2011). Applying quality management in healthcare (3rd ed.). Chicago, IL: Health
Liebeler, J. G. & McConnell, C. R. (2007). Management principles for health professionals (4th ed.). Sudbury, MA: Jones and Bartlett.
Wolper, L.F. (2011). Health care administration: Planning, implementing, and managing organized delivery systems (4th ed.). Sudbury, MA: Jones and Bartlett Publishers.
Explanation & Answer
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Running Head: TQM AND HEALTHCARE
TQM and Healthcare
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TQM AND HEALTHCARE
Introduction
Total quality management (TQM) is very important in the healthcare field. TQM
has three principles that are customer focus, continuous improvement, and teamwork
(Liebeler, 2007). These principles are important for the better healthcare delivery,
patients’ safety and quality care. TQM principles are applied in the healthcare field
because there is intense competition, advancements in the medical technologies,
informed or proactive customers, and the expectations for high-quality healthcare
services at the reasonable costs. This paper will discuss three articles focusing on one
TQM concept in each article, the relationship among three principles of total quality
management and whether the principle in one example might apply to other examples.
Total quality principles: Customer focus
The article discussed the TQM principle of customer focus in depth. An
important concern of healthcare management is to manage the relationship between
customers and healthcare providers effectively to create trust, mutual understanding,
and informed decision-making. This will result in more customers’ satisfaction and
generate loyal customers’ base. It will also improve communication between customers
and healthcare providers to achieve health-related outcomes and disease management
plans. Failure to manage the relationships effectively will create customers’
dissatisfaction and overall distrust of the health care system. In addition, the survival of
healthcare industry will be threatened with the customer dissatisfaction (Almunawar,
2009)
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TQM AND HEALTHCARE
Customer relationship manageme...
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