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MGT 424 SEU Quality Improvement in Production Enterprise Paper
User Generated
Nzwnq_Z
Business Finance
mgt 424
Saudi electronic university
MGT
Description
Unformatted Attachment Preview
College of Administrative and Financial Sciences
Assignment 1
Deadline: 07/03/2020 @ 23:59
Course Name: Quality management
Student’s Name
Course Code: 424
Student’s ID Number:
Semester: 2
CRN: 21756
Academic Year: 1440/1441 H
For Instructor’s Use only
Instructor’s Name:
Students’ Grade: Marks Obtained/Out of Level of Marks: High/Middle/Low
Instructions – PLEASE READ THEM CAREFULLY
1. The Assignment must be submitted on Blackboard (WORD format only) via
allocated folder.
2. Assignments submitted through email will not be accepted.
3. Students are advised to make their work clear and well presented, marks may be
reduced for poor presentation. This includes filling your information on the cover
page.
4. Students must mention question number clearly in their answer.
5. Late submission will NOT be accepted.
6. Avoid plagiarism, the work should be in your own words, copying from students or
other resources without proper referencing will result in ZERO marks. No
exceptions.
7. All answered must be typed using Times New Roman (size 12, double-spaced) font.
No pictures containing text will be accepted and will be considered plagiarism).
8. Submissions without this cover page will NOT be accepted.
9. Assignment -1 should be submitted on or before the end of Week- 7 .
Learning Outcome:
1. Use quality improvement tools and practices for continuous improvement. (LO: 3.5 & 3.8).
2. Identify and resolve the Manufacturing / Procurement related quality issues (LO: 1.6 & 1.7).
Instruction to search the Article:
1. Via your student services page, log in to the Saudi Digital Library.
2. After your login with your student ID, search for the following case study:
Improvement of the customer satisfaction through Quality Assurance Matrix and QC-Story
methods: A case study from automotive industry G M Sicoe1, N Belu1, N Rachieru1 and E V
Nicolae2
In this case study, the authors discussed the impact of using Quality Assurance Matrix (QAM)
and Quality Control Story techniques in the automotive industry field, and how it can increase
the quality performance and customer satisfaction.
Download the article, read it carefully and answer the following questions in your own words:
1- In brief, explain the meaning of quality assurance matrix and quality control-story methods
discussed in the case. ( Minimum of 200 words ) , [ 1.5 Mark }
2- Describe the tools that can be implemented in the application of Quality Assurance Matrix
(QAM) and Quality Control Story. ( Minimum of 150 words ) , { 1.5 Mark }
Based on the described process and examples given of Quality Assurance Matrix (QAM) and Quality
Control Story techniques create your own example using one of these techniques. (You are
free to choose the industry field and the product or service type). (Minimum of 200 Mark), {
2 Marks}.
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Explanation & Answer:
4 pages
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