Delivering Happiness at Zappos, Management Assignment Homework Help

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Business Finance

Description

Zappos.com is an online shoe and apparel shop currently based in Henderson, Nevada. In 2009, it was acquired by Amazon. It has been honored as a Fortune Best Companies to Work For and received other awards. Founder Tony Hsieh places great emphasis on company culture and core values. Managers are required to spend 10-20% of their working hours "goofing off" with employees outside of the office. "Delivering Happiness" is a core concept of the company as well as the name of Hsieh's book.

Conduct academic research and prepare a 2 page introductory report in APA format on management style and motivation methods leading to employee satisfaction and outstanding customer service at Zappos

APA STYLE 

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Explanation & Answer

Running head: DELIVERING HAPPINESS AT ZAPPOS

Delivering Happiness at Zappos
Institution Affiliation
Date

1

DELIVERING HAPPINESS AT ZAPPOS

2

Zappos.com is among the most successful companies in the world. It is known world
over for the services it deals with. Zappo.com has become a household name and there are many
things that can be seen from the way this company performs its operations. The lessons that can
be gotten are with regard to management style, employee motivation methods and customer
service.
Management Style
The management style of Zappos.com is one of the most interesting management styles
in the business world. It is known as holacracy and it is one of the newest styles of management.
This style came about because of the trend observed in the businesses as they grow older. When
businesses are young, many people in the organization are very creative and come up w...


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