Saudi Electronic University Performance Management Case Study

User Generated

jnythjvarz

Business Finance

Saudi electronic university

Description

on pages 119-120 of your  textbook. After reading the case study, recommend a suitable performance  management approach amongst results, behavior, and a combination of  both approaches for the company. Justify and support your  recommendations.

Embed course material concepts, principles, and theories, which  require supporting citations, along with two scholarly peer-reviewed  references in supporting your answer. Keep in mind that these scholarly  references can be found in the Saudi Digital Library by conducting an  advanced search specific to scholarly references.

Be sure to support your statements with logic and argument, citing  all sources referenced. Post your initial response early and check back  often to continue the discussion. Be sure to respond to your peers’  posts as well.

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120 Part II System Implementation is responsible for retail companies, then that account executive is expected to attend retail trade shows and professional meetings to identify potential clients and to stay current with the issues facing the retail industry. Account Executive Job Responsibilities • Performing client needs analysis to ensure that the major market services product can meet a client's requirements and expectations • Establishing clients on the host processing system • Acting as primary contact for the client during the conversion process • Supporting clients during the first few payrolls • Completing the required documentation to turn the client over to customer service for ongoing support • Scheduling and making client calls, and when necessary, supporting sales representatives in presales efforts . Keeping abreast of the major market services system and software changes, major changes and trends in the PC industry, and changes in wage and tax law. 1. Based on the above description, assess whether Show Me the Money should use a behavior approach, a results approach, or a combination of both to measure performance. 2. Using the accompanying tables as a guide, place check marks next to the descriptions that apply to the job of account executive. Explain why you chose the approach you did. Behavior approach to measuring performance is most appropriate when the link between behaviors and results is not obvious outcomes occur in the distant future poor results are due to causes beyond the performer's control Results approach to measuring performance is most appropriate when workers are skilled in the necessary behaviors behaviors and results are obviously related results show consistent improvement over time there are many ways to do the job rightCASE STUDY 4-2 Choosing a Performance Measurement Approach at Show Me the Money Tex The following job description is for an account executive at Show Me the Money, a payroll and HR solution providers similar to ADP, AmCheck, BenefitMall, Big Fish Payroll Services, Fuse Workforce Management, GetPayroll, Gusto, and others. Show Me the Money offers payroll, human resources, and benefits outsourcing solutions for small- to medium-sized businesses. Because account executives often make sales calls individually, their managers do not always directly observe their be- havior. Furthermore, managers are also responsible for sales in their markets and for staying up-to-date on payroll laws. However, account executives are responsible for training new account executives and networking in the industries in which they sell products. For example, if an account manager 119
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Hi, please see the attached paper. Have a look at it and in case of any edit, please let me know. Otherwise, it is my pleasure to have you as my buddy now and future. Until the next invite, Bye!

Outline: PERFORMANCE MANAGEMENT
Performance Management
Performance management refers to the collection of activities by an organization aiming
at maximizing an individual's and, ultimately, the organization's performance. Performance
management includes setting objectives, measuring employee results and behaviors, providing
feedback and coaching while evaluating performance over duration for utilization in decision
making.
The recommended performance management approach at Show Me the Money is the
management by objectives. The control by objectives is the appraisal or evaluation model where
employees and managers collaboratively organize, identify, communicate, and p...


Anonymous
This is great! Exactly what I wanted.

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