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Running Head: PERFORMANCE MANAGEMENT
Performance management can concentrate on entire departments or on a particular
process. Measuring tools can comprise forms, reviews, and performance appraisals. With the
intention of fostering an environment that values hard work and communication, performance
management is vital. It comprises the implementation of newer training plans that are recognized
throughout customized sessions of coaching.
Managers and supervisors must use analysis of performance management with the
intention of creating a mutual comprehension in the middle of management and employees over
the organization’s goals. Workers must understand what to achieve and the way for
accomplishing the newer goals. This paper is aimed at creating a job description for a retail sales
associate that comprises the most noteworthy components essential for describing the job both
externally and internally. Furthermore, the paper will create an organizational behavior
modification (OBM) plan for defining 4 key conducts necessary as a retail sales associate for
effective job performance. Similarly, the paper will specify two methods for measuring whether
existing workers exhibit the behaviors of key job performance. Moreover, the paper will outline
a plan with 2 ways of giving feedback to workers.
A job Description
A job description is basically a list that an individual may use for general responsibilities,
or functions, and tasks of a position. It might often comprise to whom the position reports,
specifications, for example, the skills or qualifications required by the individual in the job, and
a range of salary.
A candidate of a Retail Sales Associate must have a communicative nature and a positive
attitude with the intention that customers feel comfortable while asking for any assistance during
their shopping in the retail store. The company’s pay structure of base-plus-incentives is meant
for rewarding sales associates who successfully can come across the needs of customers, as well
as, the company’s needs. Therefore, the intuitive capability of a retail sales associate for adapting
to dissimilar preferences of shopping is required on his/her part for succeeding in the role of his
For a retail sales associate, responsibilities include:
To build confidence in customers by making their experience of shopping more
interactive, attractive and encouraging;
To develop the experience in consumers by positively addressing and resolving their
To make effective usage of store displays for attracting the consumers; and finally.
To develop a positive relationship with customers....