Description
Required
- Chapters 10, 11, & 12 in Quality Management for Organizational Excellence: Introduction to Total Quality
- Hussain, R. S., Ruikar, K., Enoch, M. P., Brien, N., & Gartside, D. (2017). Process mapping for road works planning and coordination. Project and Asset Management, 7(2), 157-172.
- Slides 97-134 in the PowerPoint supplement to Quality Management for Organizational Excellence: Introduction to Total Quality
Recommended
- Chapters 7, 8, & 9 in Quality Management for Organizational Excellence: Introduction to Total Quality
- Alter, S. (2015). Work system theory as a platform: Response to a research perspective article by Niederman and March. Journal of the Association for Information Systems, 16(6), 485-514.
Choose one of the following two assignments to complete this week. Do not do both assignments. Identify your assignment choice in the title of your submission.
OPTION #1: WORK RELATED PROCESS MAP
Develop a process map for a process where you work. When possible, involve coworkers to help you with job functions outside your knowledge area. Make sure your process map has clear ownership for each task. Include at least 5 swim lanes and at least 20 total tasks across all lanes.
Submission:
- Prepare a process map using any tool you wish, i.e., MS Visio, MS Word, Excel, LucidChart, or free tools such as draw.io (Links to an external site.). Save your document as a pdf file for uploading to your assignment area.
- Ensure your process has at least 5 swim lanes and at least 20 total tasks across all swim lanes. Your paper should include a process name, date, version, contact information, and clearly defined start and finish. All tasks should include action verbs for example, “Task 2.2-Build contract spreadsheet using Excel Master File”, or “Task 19.1-Post shelf engineering details to Ship3DB”.
- Your tasks should clearly show who is taking what action and how. Make sure all requirements to start a task are shown by delivery of those specifics linked from earlier tasks.
OPTION #2: SCHOOL RELATED PROCESS MAP
Develop a process map for the following processes:
- An adult student wishes to enroll at CSU-Global for the first time, and
- A graduating high school senior wishes to enroll at CSU-Global.
You are to construct 1 process map that includes both cases (hint: use decision diamonds). Make sure your process map has clear ownership for each task. Include at least 5 swim lanes and at least 20 total tasks across all lanes.

Explanation & Answer

Attached.
Exporter Sales
Importer
Online Product Shipping Process Map
Service and
Product Rating
Order Making
Attending to Credit
Problems
Completed Order
Okay?
Exporter: Credit ing &
Invoice
Product ion Cont rol
Making Copies
Payment is then
Processed
Order Terminated
Invoice
No
Assembly/Carrier
No
Shipment
Reception
Order is Received
Credit Analysis
Okay?
Ordered Product
Yes
Yes
Credit Issues
Resolved
Determine If Order Was
Shipped
Invoice is Prepared
An Invoice is Sent
...
