Description
Competency
- Describe different quality methods within healthcare.
- Explain the basic models of quality improvement in healthcare.
- Evaluate the role and importance of patient satisfaction.
- Evaluate the role and importance of the patient experience.
- Apply statistics to different quality methods in healthcare.
- Apply quality improvement methods.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
- Emergency room services
- Intensive care
- Surgical care
- Obstetrics
- Diagnostic services
- Some rehabilitation therapies
- Inpatient pharmacy services
- Geriatric services
- Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.
Scenario Continued
You have been asked to present a narrated visual report for the CEO and Board of Directors on a video conference call to share your major findings and to discuss recommendations.
Competencies:
- Describe different quality methods within healthcare.
- Explain the basic models of quality improvement in healthcare.
- Evaluate the role and importance of patient satisfaction.
- Evaluate the role and importance of the patient experience.
- Apply statistics to different quality methods in healthcare.
- Apply quality improvement methods.
Instructions
Your narrated visual report should include the following:
- Types of measurements that will be used.
- Overall design of the survey.
- Identifies who will lead the QI task force.
- Identifies who should be on the task force.
- Suggestions for implementing the results of the survey.
Your narrated visual report should be done using Microsoft PowerPoint, or any other presentation software of your choosing that also allows for narration to be added.
Explanation & Answer
Attached.
CHAPARRAL REGIONAL
HOSPITAL- QUALITY
IMPROVEMENT PLAN
Submitted by:
CHAPARRAL REGIONAL HOSPITAL (CRH)CASE OVERVIEW
CRH is a small urban hospital
It has a capacity of around 60 beds and of fers services like:
1.
Emergency room ser vices.
2. Surgical care.
3. Intensive care.
4. Obstetrics.
5. Geriatric ser vices.
6. Pharmacy.
7. Diagnostic ser vices.
The hospital is marred with complaints of long -wait times and
rudeness from physicians.
These complaints stem from both patients and staf f.
This is a narration of the hospital's quality improvement (QI)
plan.
T YPES OF QUALIT Y IMPROVEMENT (QI)
MEASUREMENTS USED…
Measurements include both quantitative and qualitative
aspects of care.
The qualitative aspects of care include:
1. Responsi veness to non -medical expectations.
2. Patients’ trust in healthcare professi onal s.
3. Perceptions of safety and acceptability.
The quantitative aspects of care include
1.
4.
Mor tality.
2. Readmissions.
3. Waiting times.
Occurrence of medical error s and mistakes.
5. Timelines of care.
DESIGN CONSIDERATIONS OF THE
QUALIT Y IMPROVEMENT SURVEY..
The main purpose of the survey is to discover current quality
levels.
It seeks to investigate all aspects of care and find quality
loopholes.
Quality is patient-centric, thus measurement should
circumnavigate the patient.
Qualitative aspects of care should be investigated via
questionnaires, surveys and interviews.
They should involve open -ended questions for experience and
reaction-based questions to quality of care.
They should also involve closed questions for comparison and
severity determination.
For example- questions like ‘how would you rate your satisfaction
with the services you received?’ should have ranges, say 1 -10.
CONT’D
Timeliness should be measured by statistical analysis of care
duration for participants.
Readmissions, errors and mortality are obtained via records.
Complaints filed are other data sources.
Participants for qualitative analysis should represent the
average pa...