"Troubleshooting", computer science homework help

timer Asked: May 25th, 2016
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Question Description

"Troubleshooting" Please respond to the following:

  • As explained throughout the text, troubleshooting is a structured methodology that requires personal fine-tuning. With that in mind, suppose a user at your company calls the Information Technology (IT) help desk and reports that he / she is unable to log into his / her computer. Explain the primary manner in which you would apply the seven-step method to resolve this issue.
  • Suggest three (3) key reasons why documenting solutions to network issues is an important best practice. Speculate on the implications of improperly / incompletely documenting the solutions to the network issue provided in Part 1 of the discussion.

Tutor Answer

Naomi Castro
School: Duke University

Hey there, I have completed your assignment. It has been a pleasure working with you. Thanks for the trust once more.Regards,Naomi.




Often computers machines do break down as a result of poor connections or malware.
Poor connections may be as a result of computer networking or power connection problems.
Similarly, computer problems may be caused by various other causes including lack of sufficient
disk storage, infection of computers by virus and worms, and dysfunctional drivers just to
mention a few. Most of the times when computers fail people are forced to solicit the assistance
of IT technicians. However, with the proper knowledge, it is possible to solve the arising
problems on our own. This paper cites some of the best practices that can be embraced in the bid
to troubleshoot our computer whenever they malfunction ...

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Tutor went the extra mile to help me with this essay. Citations were a bit shaky but I appreciated how well he handled APA styles and how ok he was to change them even though I didnt specify. Got a B+ which is believable and acceptable.

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