Hotel's customer service training session, powerpoint presentation help

User Generated

gqb133

Business Finance

Description

Hi, I have the outline for our training session in class on Hotel's Customer Service and I need a PowerPoint that included things that are on the outline.

It's a 25 minutes training.  

Please see the attachment for the outline. You can insert photos, graphs, anything you would like to. 


Unformatted Attachment Preview

  - Identify Customer Service What is Customer Service? Why is Customer Service Important? Ensure Long Lasting Customer Relationships by Effectively Using Communication Skills Understand customer needs (please included that customers need to feel Welcomed, Understood, and Comfortable) What to Say and What to Avoid (Do’s and Don’ts) Positive Facial/Verbal Cues and Gestures Inbound and Outbound Telephone Skills
Purchase answer to see full attachment
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Explanation & Answer

Customer Services
• What is customer services?
 Customer service is an action of taking care of clients’ needs,
prior, during, and after the needs are attained by offering a
professional, high-quality assistance, and guidance to the

customer.
• Customer services areas includes:
 Front Desk/ Reception
 Accommodation facilities
 Food and beverage.

Importance of Customer Services
Customer service is vital because:

 It provides the first impression to a client regarding the business
image.
 It depicts entirely on everything that pertains the business.
 It acts as a marketing tool for the business through customer
retention.

 It conveys to the clie...


Anonymous
Really great stuff, couldn't ask for more.

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