Running head: SCENERIO 1 LETTER, MEMO, AND EMAIL Scenario 1 letter, memo, and email Abdull Alkalbani 1 SCENERIO 1 LETTER, MEMO, AND EMAIL 2 LETTER: Tech Hooli Inter-Design Limited. 358 Central Drive Canvas 3​rd​ February 2020 Ms. Sheila Links Operations Consultant Gateway Industries. 655 Widget Street Miami, Florida. Dear Ms. Sheila Links: I write to you concerning the recent error made at your company’s executive page. I acknowledge that you are among our first clients we ever signed at our firm and for us to make such an error is questionable. Accept our sincere most and heartfelt apology. Currently, plans are underway by the management to ensure such a mistake does not occur. Should you have any comments or inquiries our customer lines are always open. Our goal is to ensure all our clients feel secure, content and happy. Thank you in advance for taking your time to read this letter. Sincerely, SCENERIO 1 LETTER, MEMO, AND EMAIL Adam Williams Technical Manager Tech Hooli Inter-Design limited 158-777-4363 willadams@techhooli.com 3 SCENERIO 1 LETTER, MEMO, AND EMAIL 4 MEMO: DATE: February 3, 2020 TO: MaintainU FROM: Adam Williams, Technical Manager, and Information Technology Department SUBJECT: Routine maintenance problems For the first six months working with you, our relationship was great and healthy. Over the past couple of months, we sadly noticed your lack of attention to version dates, which is significantly causing our company problems. On frequent occasions, you created adjustments as per clients’ requests along with with uploading old pages to the site, an action that almost cost us the loss of a loyal client. Our company continues to grow to place much focus on providing quality service delivery. We inform you that you should make it a priority to do the same to avoid problems and unnecessary costs that cover up the damages. We will keep you on the loop on any developments that may directly influence you. Thank you in advance for taking the time to go through this information. SCENERIO 1 LETTER, MEMO, AND EMAIL 5 EMAIL: To: “Nathan Elder” ​nathanelder45@gmail.com CC: From: “Adam Williams” Subject: Updates on the MaintainU and Gateway industries situation Dear Nathan, I am delighted to inform you that I have sorted out the issue concerning Sheila, a client from Gateway industries. I received a positive response from her, and working with them in the future is guaranteed. However, I am troubled by the MaintainU subcontractor. Our relationship with them was great in the past, as you are aware. I recently had a long phone call with their president, Jason Hughes, and the talk seemed promising, but after the angry call I received from Sheila over a mistake they did, I am skeptical of their services. I wrote a memo to MaintainU informing them of the consequences of their incompetence, and I hope it will spark a turnaround. Warm regards, Adam Adam Williams, Technical manager, Staff willadams@techhooli.com Tel: 158-777-4363
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