Answer only question 2, 3A, and 3B.
LA 3-1: Explore the readings /viewings this week - other than those related to project
charters (your Week 4 Assignment).
Part A. Advise your classmates re 2 ideas that gave you unique insight into BPI.
Part B. For each idea, explain why you find it useful.
LA 3-2: The Boss wants you to prepare to draft a “trial” charter by speaking with her preselected members for a BPI Team.
Part A. Which - if any - of the questions below might you ask team members before you
make that “trial” draft?
What resources are required for the improvement effort?
What’s the best way to learn about the process?
How do we go about improving the process?
How can we institutionalize (train and document) the process?
EXPLAIN why you would ask the questions above you choose.
Part B. Advise the boss who might be “significant others” impacted or impactful - beside
the BPI team members.
Involve all linked processes – linked by input or output - to the process being
o This avoids unintended consequences to other linked processes
Consider Critical Success Factors (CSFs).
o ASK: what will success look like?
o CSFs: Costs, Timing, Quality (specs) and Ease-of Use
o These mega factors lead to specific KPI sub-factors (next) vital to success
Identify specific Key Performance Indicators (KPIs) from CSFs, like:
o Reduce labor costs by 50%
o Improve response time by 10 minutes
o Reduce defect rate to 1%
o Enable use of process by a level 2 employee
Instructor’s Guide to Read/View
Theme 1: Finding Processes to Improve and Asking the Right Planning Questions
Types of Business Processes This is an ad site – the key ideas from it this week
are Challenges Related to Business Processes
1. Bottlenecks – the slowing or halting of a process at a specific stage due to a
human/machine error or difficulty
2. Duplication of work and redundancy – inefficient processes often have steps areas that
are repeated or unnecessary
3. Lack of visibility – management does not have a way of viewing status or performance
generally or specifically
4. Integration issues – process technology does not always integrate well with existing
systems, causing gaps
5. I would add: Anti-CSFs: High cost; low speed; low quality; lack of expertise; not
Such processes , if within key systems, must be prioritized for improvement by a
BPI Handbook This is one of the sites from which we created our BMGT 411 Consensus BPI
This week’s focus from this Navy site: How does an organization get started on process
Here are the highlights – they read like BPI objectives (all parentheses are mine):
The senior leader (project sponsor) makes it make it an organizational priority
o The importance of the specific process improvement is communicated from
Apply quality-related tools and techniques learned in training on a regular basis
o (BPI) requires everyone to become a "fire preventer," rather than a "fire
Improve processes for the long term, do not just patch up work routines as
Start thinking in these terms:
1. What process should we select for improvement – (and why)?
2. What resources are required for the improvement effort?
3. Who are the right people to improve the selected process?
4. What’s the best way to learn about the process?
5. How do we go about improving the process?
6. How can we institutionalize (train and document) the process?
REVIEW of BMGT 411 CONSENSUS APPROACH to BPI:
A1. Form the Right Team – sponsors, project lead,. process owners , users, others who are
A2. Select Linked Processes – that do not add value or contain errors or waste but impact
one another (Week 1-3)
B1. Sponsor Prioritize Success Factors – re costs, timing, quality (specs), ease-of use =
B2. Facilitate Early Stakeholder Buy-In – process owners, users, others re insights / needs /
participation (Weeks 2-3)
C. Plot AS-IS Process – flowchart; “swim lanes” (Week 4)
D. Assess AS-IS Root Causes of Errors / Waste = Talent / Equipment / Resources / Process
(TERP) (Week 4)
E. Create Improved TO-BE for Testing - Add value / eliminate errors and waste (Week 5)
F. Plan Testing Approach (Week 5)
G. Conduct Positive & Negative Testing (Week 5)
H. Phase-in change and overcome resistance (Week 6)
I. Monitor, Learn, and Adjust (Weeks 7 -8)
Theme 2 - Choosing, Organizing, and Identifying a Team
Who is a Project Sponsor? This short You-tube video suggests the process owner is the
project sponsor and suggest roles for executive decision-making oversight of projects that
subordinates are managing.
What Does a Project Sponsor Really Do? A short article on how a Project Sponsor can
support a BPI Team.
Tackle The Most Common BPM Challenges a blogger’s opinion on Project Sponsors and
related issues – opinions are not backed up very well. Some useful insights
Managing Process Improvement Project Scope About 5 pages - might be a help re
Assignment 3 – Stage I re scope control
Setting up a Cross-Functional Team Useful, short Mind Tools article re objectives for setting
up a Team.
Building a Cross-Functional Team CBS Money Watch site uses a popular psychology
approach to dealing with different types of Team members and their motives. Results vary
by how familiar Team members might be with one another.
Effective Process Improvement Teams University of Iowa presentation that applies some
tools related to Team relations. Once you get to DMAIC slide and after, it is beyond the
scope of Week 3 – these ideas will appear later in the course. THEME 3: Project Charter
(helpful for Assignment #3 - Stage 1 due this week)
Developing the Project Charter – Six Sigma approach that calls a Black Belt leader a Project
Champion – sometimes it’s the Project sponsor and sometimes it’s the Project Manager.
How to Prevent Project Management Scope Creep Also ad-related, a 7-minute highly visible
presentation on 7 ideas that help keep the scope of a BPI project under control.
How to Create a Project Charter – Even though it is ad-related, this 13-minute video is
straightforward about how a charter (plan) for a project may be done most effectively.
Help for Week 3 (assignment 3, Stage 1) and Week 6 Assignment #2 Flowcharts
Creating a Simple Flowchart in
How To Create Stunning Flowcharts With Microsoft Word
WEEK 3 ACTION:
Week 3 LAs - Initial by Thursday, follow up response due by Sunday – ideally by 6 PM
Stage 1 of Assignment 3 is due in Assignment Folder by Sunday midnight
Assignment #3 Stage 1 DUE Week 3 by SUN JUN 5 )
Stage 1 Purpose: Identify a business process to improve in your Assignment Folder by the
end of Week 3.
Stage 1 of Assignment #3 is worth 6% of the total grade.
1. The business process you select for improvement – make it matter for your career
2. Reasons for improvement
3. Critical Success Factors if improvement is to be effective ($; timing; quality aka
specs; ease-of-use factors)
4. Best talent to improve the selected process, including the BPI Sponsor and Team
1. Consider who will advise, test, train others re, and document the process.
don’t leave users out!
2. A chart would be very useful here
5. Who will likely benefit – who will likely “pay” or resist
6. What resources are likely required for the improvement effort
7. How your BPI Team will learn about the process
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