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Business Evaluation of Leadership Theories Report
The company you work for has asked you to prepare a document that categorizes leadership theories. Assume this document wi ...
Business Evaluation of Leadership Theories Report
The company you work for has asked you to prepare a document that categorizes leadership theories. Assume this document will serve as a reference to quickly identify and explain the differences between leadership theories. This document will have two parts:
Prepare a table in Word or Excel identifying at least five Leadership Theories (e.g., Situational Leadership Theory) in the first cell of each row. The following columns should offer 3-5 distinctions (variables/traits) between the varying theories. For example, advantages and disadvantages of each theory could be two of the columns.
Hint: For your Word document or Excel sheet, Rows are horizontal flow (left to right) and Columns are vertical (up and down). In the first cell in each row, list the Leadership Theory (identify at least five). The other 3-5 columns are your choice. Anything you can compare or contrast between the theories will work.
In a report, describe the best leader you have worked for by answering the following questions:
What theories of leadership do you think were most important to this leader and how did this leader make effective use of them?
As a leader, which theories would you two have in common, and which theories would you not use and why?
BUS 660 GCU Office Equipment Inc Managerial Report
The purpose of this assignment is to apply a waiting line model to a business service operation in order to recommend the ...
BUS 660 GCU Office Equipment Inc Managerial Report
The purpose of this assignment is to apply a waiting line model to a business service operation in order to recommend the most efficient use of time and resources.
(This assignment has been adapted from Case Problem 2 in Chapter 15 of the textbook.)
Use the information in the scenario provided to prepare a managerial report for Office Equipment, Inc. (OEI).
Scenario
Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem.
Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a new customer calls for service, the technician completes the current service call and any other waiting service calls before responding to the new service call. In such cases, after the technician is free from all existing service commitments, the technician takes an average of 1 hour of travel time to reach the new customer’s office and an average of 1.5 hours to complete the repair service. The cost of the service technician is $80 per hour. The downtime cost (wait time and service time) for customers is $100 per hour.
OEI is planning to expand its business. Within 1 year, OEI projects that it will have 20 customers, and within 2 years, OEI projects that it will have 30 customers. Although OEI is satisfied that one service technician can handle the 10 existing customers, management is concerned about the ability of one technician to meet the average 3-hour service call guarantee when the OEI customer base expands. In a recent planning meeting, the marketing manager made a proposal to add a second service technician when OEI reaches 20 customers and to add a third service technician when OEI reaches 30 customers. Before making a final decision, management would like an analysis of OEI service capabilities. OEI is particularly interested in meeting the average 3-hour waiting time guarantee at the lowest possible total cost.
Managerial Report
Develop a managerial report (1,000-1,250 words) summarizing your analysis of the OEI service capabilities. Make recommendations regarding the number of technicians to be used when OEI reaches 20 and then 30 customers, and justify your response. Include a discussion of the following issues in your report:
What is the arrival rate for each customer?
What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)
Waiting line models generally assume that the arriving customers are in the same location as the service facility. Consider how OEI is different in this regard, given that a service technician travels an average of 1 hour to reach each customer. How should the travel time and the waiting time predicted by the waiting line model be combined to determine the total customer waiting time? Explain.
OEI is satisfied that one service technician can handle the 10 existing customers. Use a waiting line model to determine the following information: (a) probability that no customers are in the system, (b) average number of customers in the waiting line, (c) average number of customers in the system, (d) average time a customer waits until the service technician arrives, (e) average time a customer waits until the machine is back in operation, (f) probability that a customer will have to wait more than one hour for the service technician to arrive, and (g) the total cost per hour for the service operation.
Do you agree with OEI management that one technician can meet the average 3-hour service call guarantee? Why or why not?
What is your recommendation for the number of service technicians to hire when OEI expands to 20 customers? Use the information that you developed in Question 4 (above) to justify your answer.
What is your recommendation for the number of service technicians to hire when OEI expands to 30 customers? Use the information that you developed in Question 4 (above) to justify your answer.
What are the annual savings of your recommendation in Question 6 (above) compared to the planning committee's proposal that 30 customers will require three service technicians? (Assume 250 days of operation per year.) How was this determination reached?
Benchmark Information
This benchmark assignment assesses the following programmatic competency:
MBA
2.3 Analyze data using appropriate statistical modeling.
AttachmentsBUS-660-R-Data-Analysis-Case-Study.docx
MAN 4701 Rasmussen College Delta Pacific Case Study
Delta Pacific Case Study
As the change leader for Delta Pacific Company (DPC), you know certain elements need to be in pl ...
MAN 4701 Rasmussen College Delta Pacific Case Study
Delta Pacific Case Study
As the change leader for Delta Pacific Company (DPC), you know certain elements need to be in place by leadership for a change to be successful. DPC wants to change the culture from the more traditional manufacturing environment to one of a contemporary consulting environment. Now it's time for you to help the leaders execute a successful change:
Determine how leadership impacts the organizational culture during this change
Examine elements that are critical to making this change sustainable
Assess the top mistakes leaders make and determine the best way to avoid those mistakes
As the change leader, it is your responsibility to help ensure a successful change in the shift of DPC's organizational culture. Part of this includes alerting leadership to how their own behavior impacts change and how change can be sustainable.
Conduct academic research and create a plan to present to the CEO and board in which you complete the following successful change management plan:
Explanation of leadership behaviors that impact organizational change.
Description of critical factors that ensures this cultural shift will be sustainable.
Examination of the top mistakes leaders make during a change.
Explanation of your recommendations as to the best ways the leaders can avoid making those mistakes.
7 pages
Milestone Two Case Study Two
The Relevance of Contracts and Landlord-Tenant Law to Sam’s Situation The Relevance of Contracts and Landlord-Tenant Law ...
Milestone Two Case Study Two
The Relevance of Contracts and Landlord-Tenant Law to Sam’s Situation The Relevance of Contracts and Landlord-Tenant Law to Sam’s Situation
5 pages
Differing Perceptions At Clarkston Industries
Our behaviors are basically dictated by our personality and the way we perceive others as a result of who they are, what t ...
Differing Perceptions At Clarkston Industries
Our behaviors are basically dictated by our personality and the way we perceive others as a result of who they are, what they do and how they do it. ...
New Jersey Institute of Technology Website Advertisements Activity Questions
Activity To date, you have staunchly avoided placing any advertisements on your website. However, with revenues declining, ...
New Jersey Institute of Technology Website Advertisements Activity Questions
Activity To date, you have staunchly avoided placing any advertisements on your website. However, with revenues declining, you are considering relenting on this position. Before making a full commitment, you decide to try to determine whether the presence of ads has any negative impacts on your sales. Therefore, you make a deal with an advertiser to show a 10-second pop-up ad (that pops up and plays when the site is first visited and then becomes a banner ad on the page) intermittently over a period of one month. Suppose you’ve decided to show the ad during business hours (9:00 a.m.– 5:00 p.m.), and not show the ad any other time during the month. a. What are the “subjects” in this (field) experiment? b. What is the treatment? c. What is the relevant outcome? d. Is treatment assignment random?Suppose for each visitor to your site, whether the visitor sees the ad is determined randomly. After the month is completed, you have the following information:Mean sales when ad was shown: $27.67Standard deviation of sales when ad was shown: $19.13Number of times ad was shown: 8,172 Mean sales when ad was not shown: $28.21Standard deviation of sales when ad was not shown: $19.82Number of time ad was not shown: 10,437 Does showing the ad affect your sales? Explain your reasoning.Using the data from above, the advertiser claims there is evidence that running the ads may actually improve your sales. Is there evidence for this? Explain your reasoning, why or why not.
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Most Popular Content
Business Evaluation of Leadership Theories Report
The company you work for has asked you to prepare a document that categorizes leadership theories. Assume this document wi ...
Business Evaluation of Leadership Theories Report
The company you work for has asked you to prepare a document that categorizes leadership theories. Assume this document will serve as a reference to quickly identify and explain the differences between leadership theories. This document will have two parts:
Prepare a table in Word or Excel identifying at least five Leadership Theories (e.g., Situational Leadership Theory) in the first cell of each row. The following columns should offer 3-5 distinctions (variables/traits) between the varying theories. For example, advantages and disadvantages of each theory could be two of the columns.
Hint: For your Word document or Excel sheet, Rows are horizontal flow (left to right) and Columns are vertical (up and down). In the first cell in each row, list the Leadership Theory (identify at least five). The other 3-5 columns are your choice. Anything you can compare or contrast between the theories will work.
In a report, describe the best leader you have worked for by answering the following questions:
What theories of leadership do you think were most important to this leader and how did this leader make effective use of them?
As a leader, which theories would you two have in common, and which theories would you not use and why?
BUS 660 GCU Office Equipment Inc Managerial Report
The purpose of this assignment is to apply a waiting line model to a business service operation in order to recommend the ...
BUS 660 GCU Office Equipment Inc Managerial Report
The purpose of this assignment is to apply a waiting line model to a business service operation in order to recommend the most efficient use of time and resources.
(This assignment has been adapted from Case Problem 2 in Chapter 15 of the textbook.)
Use the information in the scenario provided to prepare a managerial report for Office Equipment, Inc. (OEI).
Scenario
Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem.
Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a new customer calls for service, the technician completes the current service call and any other waiting service calls before responding to the new service call. In such cases, after the technician is free from all existing service commitments, the technician takes an average of 1 hour of travel time to reach the new customer’s office and an average of 1.5 hours to complete the repair service. The cost of the service technician is $80 per hour. The downtime cost (wait time and service time) for customers is $100 per hour.
OEI is planning to expand its business. Within 1 year, OEI projects that it will have 20 customers, and within 2 years, OEI projects that it will have 30 customers. Although OEI is satisfied that one service technician can handle the 10 existing customers, management is concerned about the ability of one technician to meet the average 3-hour service call guarantee when the OEI customer base expands. In a recent planning meeting, the marketing manager made a proposal to add a second service technician when OEI reaches 20 customers and to add a third service technician when OEI reaches 30 customers. Before making a final decision, management would like an analysis of OEI service capabilities. OEI is particularly interested in meeting the average 3-hour waiting time guarantee at the lowest possible total cost.
Managerial Report
Develop a managerial report (1,000-1,250 words) summarizing your analysis of the OEI service capabilities. Make recommendations regarding the number of technicians to be used when OEI reaches 20 and then 30 customers, and justify your response. Include a discussion of the following issues in your report:
What is the arrival rate for each customer?
What is the service rate in terms of the number of customers per hour? (Remember that the average travel time of 1 hour is counted as service time because the time that the service technician is busy handling a service call includes the travel time in addition to the time required to complete the repair.)
Waiting line models generally assume that the arriving customers are in the same location as the service facility. Consider how OEI is different in this regard, given that a service technician travels an average of 1 hour to reach each customer. How should the travel time and the waiting time predicted by the waiting line model be combined to determine the total customer waiting time? Explain.
OEI is satisfied that one service technician can handle the 10 existing customers. Use a waiting line model to determine the following information: (a) probability that no customers are in the system, (b) average number of customers in the waiting line, (c) average number of customers in the system, (d) average time a customer waits until the service technician arrives, (e) average time a customer waits until the machine is back in operation, (f) probability that a customer will have to wait more than one hour for the service technician to arrive, and (g) the total cost per hour for the service operation.
Do you agree with OEI management that one technician can meet the average 3-hour service call guarantee? Why or why not?
What is your recommendation for the number of service technicians to hire when OEI expands to 20 customers? Use the information that you developed in Question 4 (above) to justify your answer.
What is your recommendation for the number of service technicians to hire when OEI expands to 30 customers? Use the information that you developed in Question 4 (above) to justify your answer.
What are the annual savings of your recommendation in Question 6 (above) compared to the planning committee's proposal that 30 customers will require three service technicians? (Assume 250 days of operation per year.) How was this determination reached?
Benchmark Information
This benchmark assignment assesses the following programmatic competency:
MBA
2.3 Analyze data using appropriate statistical modeling.
AttachmentsBUS-660-R-Data-Analysis-Case-Study.docx
MAN 4701 Rasmussen College Delta Pacific Case Study
Delta Pacific Case Study
As the change leader for Delta Pacific Company (DPC), you know certain elements need to be in pl ...
MAN 4701 Rasmussen College Delta Pacific Case Study
Delta Pacific Case Study
As the change leader for Delta Pacific Company (DPC), you know certain elements need to be in place by leadership for a change to be successful. DPC wants to change the culture from the more traditional manufacturing environment to one of a contemporary consulting environment. Now it's time for you to help the leaders execute a successful change:
Determine how leadership impacts the organizational culture during this change
Examine elements that are critical to making this change sustainable
Assess the top mistakes leaders make and determine the best way to avoid those mistakes
As the change leader, it is your responsibility to help ensure a successful change in the shift of DPC's organizational culture. Part of this includes alerting leadership to how their own behavior impacts change and how change can be sustainable.
Conduct academic research and create a plan to present to the CEO and board in which you complete the following successful change management plan:
Explanation of leadership behaviors that impact organizational change.
Description of critical factors that ensures this cultural shift will be sustainable.
Examination of the top mistakes leaders make during a change.
Explanation of your recommendations as to the best ways the leaders can avoid making those mistakes.
7 pages
Milestone Two Case Study Two
The Relevance of Contracts and Landlord-Tenant Law to Sam’s Situation The Relevance of Contracts and Landlord-Tenant Law ...
Milestone Two Case Study Two
The Relevance of Contracts and Landlord-Tenant Law to Sam’s Situation The Relevance of Contracts and Landlord-Tenant Law to Sam’s Situation
5 pages
Differing Perceptions At Clarkston Industries
Our behaviors are basically dictated by our personality and the way we perceive others as a result of who they are, what t ...
Differing Perceptions At Clarkston Industries
Our behaviors are basically dictated by our personality and the way we perceive others as a result of who they are, what they do and how they do it. ...
New Jersey Institute of Technology Website Advertisements Activity Questions
Activity To date, you have staunchly avoided placing any advertisements on your website. However, with revenues declining, ...
New Jersey Institute of Technology Website Advertisements Activity Questions
Activity To date, you have staunchly avoided placing any advertisements on your website. However, with revenues declining, you are considering relenting on this position. Before making a full commitment, you decide to try to determine whether the presence of ads has any negative impacts on your sales. Therefore, you make a deal with an advertiser to show a 10-second pop-up ad (that pops up and plays when the site is first visited and then becomes a banner ad on the page) intermittently over a period of one month. Suppose you’ve decided to show the ad during business hours (9:00 a.m.– 5:00 p.m.), and not show the ad any other time during the month. a. What are the “subjects” in this (field) experiment? b. What is the treatment? c. What is the relevant outcome? d. Is treatment assignment random?Suppose for each visitor to your site, whether the visitor sees the ad is determined randomly. After the month is completed, you have the following information:Mean sales when ad was shown: $27.67Standard deviation of sales when ad was shown: $19.13Number of times ad was shown: 8,172 Mean sales when ad was not shown: $28.21Standard deviation of sales when ad was not shown: $19.82Number of time ad was not shown: 10,437 Does showing the ad affect your sales? Explain your reasoning.Using the data from above, the advertiser claims there is evidence that running the ads may actually improve your sales. Is there evidence for this? Explain your reasoning, why or why not.
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