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The exam is attached below in a pdf: requirements are:
1. choose either problem 2 or 3 to solve
choose either problem 4 or 5 to solve
solve both problems 6 and 7.
2. Write answers clearly on a paper in an organized format.
3. don't use Chegg to answer these questions.
4. finish the exam in 6 hours.
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Prepare a short "talking points" paper in which you answer the question: What best practices should Sifers-Grayson follow ...
UMGC Best Practices Sifers Grayson Should Follow when Establishing SOCC Discussion
Prepare a short "talking points" paper in which you answer the question: What best practices should Sifers-Grayson follow when establishing a SOCC?
In your talking points, you should address how your selected best practices support the phases of the incident response process (i.e. Incident Detection, Containment, Eradication, & Recovery) and discuss the role of that a Security Operations Center will play in making sure that incidents are handled and reported in an effective and efficient manner.
Your "talking points" should be 3 to 5 paragraphs long (15 - 25 specific bullet points).
Your audience is a group of Sifers-Grayson executives who are reviewing the plans for establishing an internal SOCC. (Outsourcing the SOCC was considered and that option was rejected.)
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IT 202 Southern New Hampshire University Knowledge Base Document Paper
CompetencyIn this project, you will demonstrate your mastery of the following competency:Use troubleshooting skills and te ...
IT 202 Southern New Hampshire University Knowledge Base Document Paper
CompetencyIn this project, you will demonstrate your mastery of the following competency:Use troubleshooting skills and techniques to solve computing problemsScenarioYou are an IT support specialist at a help desk for a large company. Recently, the company created a knowledge base that IT support specialists can refer to when a user calls in with technology issues. The knowledge base has been helpful because the help desk receives many tickets and calls for what turn out to be the same issues. When IT support specialists have documents to refer to during a call or the review of a ticket, the knowledge base increases efficiencies and provides users with more consistent and higher quality support.As an IT support specialist at the company’s help desk, you are assigned to create documentation that will be added to the company’s knowledge base. This document will speak to the frequent issues that users have experienced within the past 30 days. To complete this project, you will review five tickets, two audio recordings of user calls, and a chat transcript from users who experienced technical issues. Then you will use your troubleshooting skills to assess the underlying causes of the users’ reported symptoms and how they should be resolved.DirectionsGiven the scenario and for the purposes of this project, create a user report that describes the IT issues that users have been experiencing and the resolution, where the resolution was found, whether the help desk had to look around for a solution, or the steps that you took to resolve the issues. Then create a knowledge base document to assist other IT support specialists in troubleshooting these user issues in the future.In order to successfully complete this project, you first must follow the troubleshooting process, which is “a systematic approach to problem solving” (TestOut PC Pro, 2020, Section 2.6.2). Within your user report and knowledge base document, you must make it clear that you have followed each of these steps based on the issues users experience in the tickets, phone calls, and chat transcript.Gather information by identifying the problems that users most commonly experience and that they call the IT help desk for, given the scenario.Identify what has changed in the system that may have caused each problem.Create a hypothesis of what you think the probable cause for each issue is, based on the information gathered in the first step. You may want to come up with several hypotheses.Determine the appropriate fixes by testing your hypotheses. You will also want to account for possible ramifications that you could cause by fixing the issue based on your hypotheses.Given the tickets, phone calls, and chat transcript, the IT support specialist assisting those users at the time may or may not have attempted the same fix. If they did, state that they determined the appropriate fix already. If you believe that they did not identify a probable cause, explain what you would have done differently if you were the one assisting the user.Explain how you would implement the fix to verify the cause of the problem if you were the IT support specialist assisting the users at the time.In some cases, it could be that the IT support specialist had already implemented the fix, but explain whether you would have handled it similarly or differently.Describe how you would ensure satisfaction of the user after the issue has been resolved.In some cases, it could be that the IT support specialist demonstrated ensuring satisfaction, while they did not in other cases. In these circumstances, explain whether you would have done this in the same or a different way.Document the solution within your knowledge base document. 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Most Popular Content
UMGC Best Practices Sifers Grayson Should Follow when Establishing SOCC Discussion
Prepare a short "talking points" paper in which you answer the question: What best practices should Sifers-Grayson follow ...
UMGC Best Practices Sifers Grayson Should Follow when Establishing SOCC Discussion
Prepare a short "talking points" paper in which you answer the question: What best practices should Sifers-Grayson follow when establishing a SOCC?
In your talking points, you should address how your selected best practices support the phases of the incident response process (i.e. Incident Detection, Containment, Eradication, & Recovery) and discuss the role of that a Security Operations Center will play in making sure that incidents are handled and reported in an effective and efficient manner.
Your "talking points" should be 3 to 5 paragraphs long (15 - 25 specific bullet points).
Your audience is a group of Sifers-Grayson executives who are reviewing the plans for establishing an internal SOCC. (Outsourcing the SOCC was considered and that option was rejected.)
Campbellsville University Construction of Wudongde Hydropower Plant Discussion
1)Also, provide a graduate-level response to each of the following questions:350 wordsFind a recent news article on an ong ...
Campbellsville University Construction of Wudongde Hydropower Plant Discussion
1)Also, provide a graduate-level response to each of the following questions:350 wordsFind a recent news article on an ongoing project, evaluate the management’s performance, and explain how the project could be better organized and managed.Discuss the pros and cons of the spiral project life-cycle model and the waterfall project life-cycle model. How are the processes in the PMBOK related to each other? Give a specific example2)350 weordsInitial Postings: Read and reflect on the assigned readings for the week. Then post what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding in each assigned textbook chapter.Your initial post should be based upon the assigned reading for the week, so the textbook should be a source listed in your reference section and cited within the body of the text. Other sources are not required but feel free to use them if they aid in your discussion.Also, provide a graduate-level response to each of the following questions:What are examples of project risks?How do you identify risks in a project?What are the 4 risk strategies for risk remediation?
MENG 4326 University of Phoenix Optimization of Truss Using ANSYS Software Ques
please use ANSYS software to solve the problems and then add the original files of the ANSYS software please as well.
MENG 4326 University of Phoenix Optimization of Truss Using ANSYS Software Ques
please use ANSYS software to solve the problems and then add the original files of the ANSYS software please as well.
IT 202 Southern New Hampshire University Knowledge Base Document Paper
CompetencyIn this project, you will demonstrate your mastery of the following competency:Use troubleshooting skills and te ...
IT 202 Southern New Hampshire University Knowledge Base Document Paper
CompetencyIn this project, you will demonstrate your mastery of the following competency:Use troubleshooting skills and techniques to solve computing problemsScenarioYou are an IT support specialist at a help desk for a large company. Recently, the company created a knowledge base that IT support specialists can refer to when a user calls in with technology issues. The knowledge base has been helpful because the help desk receives many tickets and calls for what turn out to be the same issues. When IT support specialists have documents to refer to during a call or the review of a ticket, the knowledge base increases efficiencies and provides users with more consistent and higher quality support.As an IT support specialist at the company’s help desk, you are assigned to create documentation that will be added to the company’s knowledge base. This document will speak to the frequent issues that users have experienced within the past 30 days. To complete this project, you will review five tickets, two audio recordings of user calls, and a chat transcript from users who experienced technical issues. Then you will use your troubleshooting skills to assess the underlying causes of the users’ reported symptoms and how they should be resolved.DirectionsGiven the scenario and for the purposes of this project, create a user report that describes the IT issues that users have been experiencing and the resolution, where the resolution was found, whether the help desk had to look around for a solution, or the steps that you took to resolve the issues. Then create a knowledge base document to assist other IT support specialists in troubleshooting these user issues in the future.In order to successfully complete this project, you first must follow the troubleshooting process, which is “a systematic approach to problem solving” (TestOut PC Pro, 2020, Section 2.6.2). Within your user report and knowledge base document, you must make it clear that you have followed each of these steps based on the issues users experience in the tickets, phone calls, and chat transcript.Gather information by identifying the problems that users most commonly experience and that they call the IT help desk for, given the scenario.Identify what has changed in the system that may have caused each problem.Create a hypothesis of what you think the probable cause for each issue is, based on the information gathered in the first step. You may want to come up with several hypotheses.Determine the appropriate fixes by testing your hypotheses. You will also want to account for possible ramifications that you could cause by fixing the issue based on your hypotheses.Given the tickets, phone calls, and chat transcript, the IT support specialist assisting those users at the time may or may not have attempted the same fix. If they did, state that they determined the appropriate fix already. If you believe that they did not identify a probable cause, explain what you would have done differently if you were the one assisting the user.Explain how you would implement the fix to verify the cause of the problem if you were the IT support specialist assisting the users at the time.In some cases, it could be that the IT support specialist had already implemented the fix, but explain whether you would have handled it similarly or differently.Describe how you would ensure satisfaction of the user after the issue has been resolved.In some cases, it could be that the IT support specialist demonstrated ensuring satisfaction, while they did not in other cases. In these circumstances, explain whether you would have done this in the same or a different way.Document the solution within your knowledge base document. Provide how-to’s or steps for common user issues, as well as any lessons learned from troubleshooting these issues that would be beneficial for other IT help desk support specialists to know.What to SubmitTo complete this project, you must submit the following:User Report and Knowledge Base DocumentUsing the template linked in the Supporting Materials area below, fill in the content and submit your user report and knowledge base document as a Word document. Sources should be cited according to APA style.Supporting MaterialsThe following resources may help support your work on the project:Reading: Five TicketsBefore starting your project, review the ticket submissions from the last 30 days to determine the common technical issues that users are experiencing.Audio Recordings: User Phone Call One and User Phone Call TwoListen to the phone conversations that users and other IT support specialists have been having. During these calls, users express the issues that they are currently facing. For the purposes of this project, the phone calls do not include how the support specialist responds and their resolution.A text-only version is available: Transcript for Phone Calls.Reading: Transcript for Chat BoxReview an online conversation between a desktop user and an IT support specialist. Reviewing this document can help you determine what another common issue is. As in the phone calls, the chat conversation does not include the resolution.Template: Knowledge Base Document TemplateUse this template to create a knowledge base document for your team.
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