customer loyalty, MRKT 310 Week 2 Discussion Questions

User Generated

zvyxznva

Business Finance

Description

Please provide quality work and remember to address the three topics in memo format like last week. Thanks

Unformatted Attachment Preview

Actions for TOPIC 1 - Loyalty Management Go online to the M&Ms website (http://www.mms.com/us/index.jsp) and evaluate it. You will have to go through more than just the main landing page—click on the current contests and other pages to get the data you need. What does the company do to build loyalty? To build community? Are there opportunities for feedback? Does the company partner with other organizations to leverage the loyalty those other companies enjoy with their customers? If so, what is the company doing? Overall, 0 0 what do you think is most effective about the site? What is the least effective? Are you a loyal customer of M&Ms? If so, why? These questions are meant to stimulate your thinking and you don't have to answer each and every one them, especially if another classmate has already covered the topic adequately. Then, after reviewing other posts, comment as you deem appropriate. TOPIC 2 - Cause Marketing Actions for TOPIC 2 - Cause Marketing Many companies use cause-related marketing to build their customer relationships. You see this when a product or service indicates a portion of each sale will benefit a 00 specific charity. Check out the blog www.selfishgiving.com. Scroll to the author's list of best causerelated marketing campaigns of 2014. Pick one to share with us why you think this was a good cause-marketing campaign. Then, review classmates' posting as comment as appropriate. TOPIC 3 - Consumer Satisfaction Actions for TOPIC 3 - Consumer Satisfaction Review the customer satisfaction scores in Table 2.2 of the Week 2 readings. What do you think? Do you find these particularly low, and would you prefer to see them close to 100 percent? Why do you think they fluctuate? Can any company ever achieve 100 percent customer satisfaction? As a customer, what are some of the sources you use to assess customer satisfaction with a product or service you are considering? How dependable do you view that source? (Think of consumer sources like Consumer Reports, or customer-provided reviews, etc.) Please post on only one or two of these questions and allow your fellow classmates to post something original. Feel free to comment on classmates' posts, especially if they already identified one of your sources for customer satisfaction.
Purchase answer to see full attachment
User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Running Head: CUSTOMER LOYALTY AND SATISFACTION

Customer Loyalty and Satisfaction
Author
Institution

1

CUSTOMER LOYALTY AND SATISFACTION

2

Topic 1
M & M is a manufacturing company mostly known for manufacturing confectionery,
chocolate, food brands and chewing gum. Though M & Ms has already established its brand, it
goes an extra mile of trying to eng...


Anonymous
Excellent! Definitely coming back for more study materials.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4

Similar Content

Related Tags