Business Finance
Saudi Electronic University Week 4 Performance Management Analysis Paper

Saudi electronic university

Question Description

I’m stuck on a Management question and need an explanation.

all requirements are mentioned in attached file

work must be in APA style.

high quality of analysis

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Critical Thinking Assignment (100 Points) As a senior HR manager of a large Saudi Arabian company, you have been assigned the task of monitoring and evaluating the organization’s current performance management system. You have also been receiving complaints from the customer service employees that their ratings seem inaccurate and inconsistent. These employees feel the criteria of assessing the performance are not fully aligned to their goals. You are worried that this may lead to the issue of higher turnover of the customer service employees and the organization may lose quality employees if these issues are not addressed. Therefore, you have been assigned with the task of designing and implementing a new rater training program for your supervisors in order to rectify these issues. Using the previous scenario, provide a critical discussion for the reasons why rater errors may be occurring while evaluating customer service employees. Critically analyze the need for the alignment of organizational goals with employee goals and the performance management system. Recommend a suitable rater training program for your supervisors. Include the benefits of the recommended method in order to justify this choice and to highlight the importance of aligning organizational goals with an appropriate strategic measurement method. Your well-written paper should meet the following requirements: • • • • • • Be 4-5 pages in length, which does not include the title page, abstract, or required reference page, which are never a part of the content minimum requirements. Include Table of content, and headings of paragraphs Use Saudi Electronic University academic writing standards and APA style guidelines. Support your submission with course material concepts, principles, and theories from the textbook and at least two scholarly, peer-reviewed journal articles. Review the grading rubric to see how you will be graded for this assignment. Avoid plagiarism. ...
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Final Answer

Hello Buddy, here is the essay; Incase of ammendmens or rectififcations; Please let me know.

Running head: CRITICAL THINKING ASSIGNMENT

Critical Thinking Assignment
Student’s Name
Institutional Affiliation
Date of Submission

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CRITICAL THINKING ASSIGNMENT

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Table of Contents
Critical Thinking Assignment ......................................................................................................... 3
Introduction ................................................................................................................................. 3
Discussion ................................................................................................................................... 3
The Reasons why Rates Errors may be Occurring .................................................................. 3
Alignment of Organizational Goals ......................................................................................... 5
Recommendations ....................................................................................................................... 5
Conclusion................................................................................................................................... 6
Reference List ................................................................................................................................ 7

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CRITICAL THINKING ASSIGNMENT
Critical Thinking Assignment
Introduction

Organizations have over the years been on the verge to implement management systems
within the human resource management (HRM) that will assist in rating the performance of
workers providing customer services (Noe, Hollenbeck, Gerhart & Wright, 2017). Performance is
a major component that organizations capitalize on in a bid to realize high rates of productivity
and success. Across all successful organizations, the underlying secret of success has been
primarily the utilization of performance management systems which act as a guide to monitor,
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