Business Finance
UMES Week 12 Manage Stakeholder Engagement Discussion

University of Maryland Eastern Shore

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I’m studying and need help with a Management question to help me learn.

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A discussion subject / question regarding Manage Stakeholder Engagement.

It is a two-parts substantive posting. The first part, 150 words about (Manage Stakeholder Engagement) derived from PMBOK book and the second part 350 words (Answering the Question).

  • Read the pdf version of PMBOK 6th edition book (7 pages) for this week Manage Stakeholder Engagement.
  • Write 500 words (not more than 1.5 pages) including 150 words regarding Manage Stakeholder Engagement, and 350 words answering the discussion question.
  • Follow the attached discussion board rubric table. (It is important).
  • References APA format at the end of discussion.

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Manage Stakeholder Engagement The purpose of this module is to discuss how to manage stakeholder engagement. The module is introduced, the objectives are stated, the schedule is revealed, the material is listed, the activities are specified, and the assessments are itemized. Introduction: Manage stakeholder engagement is the process of communicating and working with stakeholders to meet their needs and/or expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities from the beginning of a project to its end. Objective: • Describe the issues involved in managing the level of stakeholder engagement; and • Provide potential employers with a professional-caliber writing sample. Write a substantive posting for the discussion board question about the Manage Stakeholder Engagement: Alex is the project manager for a construction project. The purpose of the project is to build condominiums for high-income buyers. What are the interpersonal skills that Alex needs to manage stakeholder expectations? Explain each interpersonal skill. Rank the interpersonal skills by order of their importance. Justify the ranking that you provide. • Read the pdf version of PMBOK 6th edition book (7 pages) for this week Manage Stakeholder Engagement. • Write 500 words (Roughly 1.5 pages) including 150 words regarding Manage Stakeholder Engagement, and 350 words answering the discussion question. • Follow the discussion board rubric table. (It is important). Add the APA format references at the end of your paper. 13.3 MANAGE STAKEHOLDER ENGAGEMENT Manage Stakeholder Engagement is the process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement. The key benefit of this process is that it allows the project manager to increase support and minimize resistance from stakeholders. This process is performed throughout the project. The inputs, tools and techniques, and outputs of the process are depicted in Figure 13-7. Figure 13-8 depicts the data flow diagram for the process. Manage Stakeholder Engagement Inputs .1 Project management plan • Communications management plan • Risk management plan • Stakeholder engagement plan • Change management plan .2 Project documents • Change log • Issue log • Lessons learned register • Stakeholder register .3 Enterprise environmental factors .4 Organizational process assets Tools & Techniques .1 Expert judgment .2 Communication skills • Feedback .3 Interpersonal and team skills • Conflict management • Cultural awareness • Negotiation • Observation/conversation • Political awareness .4 Ground rules .5 Meetings Outputs .1 Change requests .2 Project management plan updates • Communications management plan • Stakeholder engagement plan .3 Project documents updates • Change log • Issue log • Lessons learned register • Stakeholder register � � Figure 13-7. Manage Stakeholder Engagement: Inputs, Tools & Techniques, and Outputs 523 Project Management Plan Project management plan • Communications management plan • Risk management plan • Stakeholder engagement plan • Change management plan Project management plan updates • Communications management plan • Stakeholder engagement plan 13.3 Manage Stakeholder • Project Engagement charter Project Documents Project documents • Change log • Issue log • Lessons learned register • Stakeholder register Project documents updates • Change log • Issue log • Lessons learned register • Stakeholder register • Change requests Project Management Plan Project Documents 4.6 Perform Integrated Change Control Enterprise/ Organization • Enterprise environmental factors • Organizational process assets Figure 13-8. Manage Stakeholder Engagement: Data Flow Diagram Manage Stakeholder Engagement involves activities such as: uu Engaging stakeholders at appropriate project stages to obtain, confirm, or maintain their continued commitment to the success of the project; uu Managing stakeholder expectations through negotiation and communication; uu Addressing any risks or potential concerns related to stakeholder management and anticipating future issues that may be raised by stakeholders; and uu Clarifying and resolving issues that have been identified. Managing stakeholder engagement helps to ensure that stakeholders clearly understand the project goals, objectives, benefits, and risks for the project, as well as how their contribution will enhance project success. 524 Part 1 - Guide 13.3.1 MANAGE STAKEHOLDER ENGAGEMENT: INPUTS 13.3.1.1 PROJECT MANAGEMENT PLAN Described in Section 4.2.3.1. Project management plan components include but are not limited to: uu Communications management plan. Described in Section 10.1.3.1. The communications management plan describes the methods, formats, and technologies used for stakeholder communication. uu Risk management plan. Described in Section 11.1.3.1. The risk management plan describes the risk categories, risk appetites, and reporting formats that can be used to manage stakeholder engagement. uu Stakeholder engagement plan. Described in Section 13.2.3.1. The stakeholder engagement plan provides guidance and information on managing stakeholder expectations. uu Change management plan. Described in Section 4.2.3.1. The change management plan describes the process for submitting, evaluating and implementing changes to the project. 13.3.1.2 PROJECT DOCUMENTS Project documents that can be considered as inputs to this process include but are not limited to: uu Change log. Described in Section 4.6.3.3. Change requests and their status are documented in the change log and communicated to the appropriate stakeholders. uu Issue log. Described in Section 4.3.3.3. Any project or stakeholder concerns are documented in the issue log, as well as any assigned action items associated with managing the issue. uu Lessons learned register. Described in Section 4.4.3.1. Lessons learned earlier in the project with regard to managing stakeholder engagement can be applied to later phases in the project to improve the efficiency and effectiveness of this process. uu Stakeholder register. Described in Section 13.1.3.1. The stakeholder register provides the list of project � � stakeholders and any information needed to execute the stakeholder engagement plan. 525 13.3.1.3 ENTERPRISE ENVIRONMENTAL FACTORS The enterprise environmental factors that can influence the Manage Stakeholder Engagement include but are not limited to: uu Organizational culture, political climate, and governance structure of the organization; uu Personnel administration policies; uu Stakeholder risk thresholds; uu Established communication channels; uu Global, regional, or local trends, practices, or habits; and uu Geographic distribution of facilities and resources. 13.3.1.4 ORGANIZATIONAL PROCESS ASSETS The organizational process assets that can influence the Manage Stakeholder Engagement process include but are not limited to: uu Corporate policies and procedures for social media, ethics, and security; uu Corporate policies and procedures for issue, risk, change, and data management; uu Organizational communication requirements; uu Standardized guidelines for development, exchange, storage, and retrieval of information; and uu Historical information from previous similar projects. 13.3.2 MANAGE STAKEHOLDER ENGAGEMENT: TOOLS AND TECHNIQUES 13.3.2.1 EXPERT JUDGMENT Described in Section 4.1.2.1. Expertise should be considered from individuals or groups with specialized knowledge or training in the following topics: uu Politics and power structures in the organization and outside the organization; uu Environment and culture of the organization and outside the organization; uu Analytical and assessment techniques to be used for stakeholder engagement processes; uu Communication methods and strategies; uu Characteristics of stakeholders, stakeholder groups, and organizations involved in the current project that may have been involved in previous projects; and uu Requirements management, vendor management, and change management. 526 Part 1 - Guide 13.3.2.2 COMMUNICATION SKILLS The methods of communication identified for each stakeholder in the communications management plan are applied during stakeholder engagement management. The project management team uses feedback to assist in understanding stakeholder reaction to the various project management activities and key decisions. Feedback may be collected in the following ways, but not limited to: uu Conversations; both formal and informal, uu Issue identification and discussion, uu Meetings, uu Progress reporting, and uu Surveys. 13.3.2.3 INTERPERSONAL AND TEAM SKILLS Interpersonal and team skills that can be used for this process include but are not limited to: uu Conflict management. Described in Section 9.5.2.1. The project manager should ensure that conflicts are resolved in a timely manner. uu Cultural awareness. Described in Section 10.1.2.6. Cultural awareness is used to help the project manager and team to communicate effectively by considering cultural differences and the requirements of stakeholders. uu Negotiation. Described in Section 12.2.2.5. Negotiation is used to achieve support or agreement that supports the work of the project or its outcomes and to resolve conflicts within the team or with other stakeholders. uu Observation/conversation. Described in Section 5.2.2.6. Observation/conversation is used to stay in touch with the work and attitudes of project team members and other stakeholders. uu Political awareness. Described in Section 10.1.2.6. Political awareness is achieved through understanding the power relationships within and around the project. 527 13.3.2.4 GROUND RULES Ground rules, defined in the team charter set the expected behavior for project team members, as well as other stakeholders, with regard to stakeholder engagement. 13.3.2.5 MEETINGS Described in Section 10.1.2.8. Meetings are used to discuss and address any issue or concern regarding stakeholder engagement. Types of meetings that are beneficial as part of this process include but are not limited to: uu Decision making, uu Issue resolution, uu Lessons learned and retrospectives, uu Project kick-off, uu Sprint planning, and uu Status updates. 13.3.3 MANAGE STAKEHOLDER ENGAGEMENT: OUTPUTS 13.3.3.1 CHANGE REQUESTS Described in Section 4.3.3.4. As a result of managing stakeholder engagement, changes to the project scope or product scope may emerge. All change requests are processed for review and disposition through the Perform Integrated Change Control process (Section 4.6). 528 Part 1 - Guide 13.3.3.2 PROJECT MANAGEMENT PLAN UPDATES Any change to the project management plan goes through the organization’s change control process via a change request. Components of the project management plan that may require a change request for the project management plan include but are not limited to: uu Communications management plan. Described in Section 10.1.3.1. The communications management plan is updated to reflect new or changed stakeholder requirements. uu Stakeholder engagement plan. Described in Section 13.2.3.1. The stakeholder engagement plan is updated to reflect new or changed management strategies required to effectively engage stakeholders. 13.3.3.3 PROJECT DOCUMENTS UPDATES Project documents that may be updated as a result of carrying out this process include but are not limited to: uu Change log. Described in Section 4.6.3.3. The change log may be updated based on any change requests. uu Issue log. Described in Section 4.3.3.3. The issue log may be updated to reflect an update to, or the development of, an issue log entry. uu Lessons learned register. Described in Section 4.4.3.1. The lessons learned register is updated with effective or ineffective approaches to managing stakeholder engagement so that information can be used in the current project or future projects. uu Stakeholder register. Described in Section 13.1.3.1. The stakeholder register may be updated based on new � � information provided to stakeholders about resolved issues, approved changes, and general project status. 529 ...
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Final Answer

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Running head: MANAGE STAKEHOLDER’S ENGAGEMENT

Manage Stakeholder's Engagement

Student's Name
Institutional Affiliation
Professor's Name
Course
Date

1

MANAGE STAKEHOLDER’S ENGAGEMENT

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Manage Stakeholder's Engagement
Manage stakeholder engagement refers to the procedure of conversing as well as working
with the project stakeholders to meet their anticipations and necessities, solve problems as they
happen and adopt proper stakeholder engagement in program actions through the life cycle of the
project (Rose, 2013). Most notably, the primary advantage of stakeholder engagement is that it
permits the program director to elevate support and stakeholders' opposition, thereby promoting
the possibilities of attaining the project's success(Alqaisi, 2018). Thus, inputs to manage the
stakeholder engagement include communication plan, stakeholder management plan,
organizational process assets, and changelog. Notably, the communication management plan
encompasses documentation of stakeholders' requirements for communication needs. Hence,
each stakeholder requires information for a particular purpose, and thus, the format, the degree of
detail, language, and content might require some adjustments from one stakeholder to another.
Discussion Questions
When managing the stakeholders, it is vital to pay attention to their needs by promoting
and encouraging open communication as well as building trust. Thus, in this case, to manage the
stakeholder engagement, Alex should employ active listening, given that some stakeholders will
be resistant to any change. In this scenario, when executing the project of building
condominiums for the high-income earners, Alex will need interpersonal skills like conflict
management. According to the Project Management Institute (2017), conflict is unavoidable in a
project environment. In the course of completing the project, Alex may encounter different
sources of conflict emanating from scheduling priorities, scarce ...

ephykam (9414)
UCLA

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