SEU Effective Communication & Training Implementing Performance System Discussion

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Business Finance

Saudi electronic university


As a senior HR manager of a large Saudi Arabian company, you have been assigned the task of monitoring and evaluating the organization’s current performance management system. You have also been receiving complaints from the customer service employees that their ratings seem inaccurate and inconsistent. These employees feel the criteria of assessing the performance are not fully aligned to their goals. You are worried that this may lead to the issue of higher turnover of the customer service employees and the organization may lose quality employees if these issues are not addressed. Therefore, you have been assigned with the task of designing and implementing a new rater training program for your supervisors in order to rectify these issues.

Using the previous scenario, provide a critical discussion for the reasons why rater errors may be occurring while evaluating customer service employees. Critically analyze the need for the alignment of organizational goals with employee goals and the performance management system. Recommend a suitable rater training program for your supervisors. Include the benefits of the recommended method in order to justify this choice and to highlight the importance of aligning organizational goals with an appropriate strategic measurement method.

Your well-written paper should meet the following requirements:

  • Be 4-5 pages in length, which does not include the title page, abstract, or required reference page, which are never a part of the content minimum requirements.
  • Use Saudi Electronic University academic writing standards and APA style guidelines.
  • Support your submission with course material concepts, principles, and theories from the textbook and at least two scholarly, peer-reviewed journal articles.

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Performance Management

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This paper discusses the performance management of employees. At given times,
supervisors face challenges by providing biased information regarding the performance of
employees. Such errors are known as rater errors. They happen as a result of several factors that
include a generalization of employee performance and the failure to accept diversity. By
understanding such causes, it becomes easy for managers to prepare training sessions for the
supervisors to enhance the quality of measuring performance among employees (Goodspeed,
Furthermore, the paper discusses the merits of aligning personal and organizational
objectives. The two must be made to synchronize: all have to be attained. As the organization
supports one achieve his/her goals, there is motivation that leads to enhanced performance in the


Performance Management

The performance of an organization depends on the ability of management to motivate its
staff. Thus, employee evaluation is an essential aspect of every organization. Often, the workers
are rated by their quality of services. When rating performance in other people, several factors
can lead to inaccuracy. This inaccuracy is referred to as a rater error. These errors can happen
intentionally due to bias or unintentionally. Regardless of the intentions, the errors have the
potential to affect organizational processes adversely. However, one fact remains: it is
impossible to work without errors in any process. The best thing that good managers d...

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