Writing
OMM 618 AU Amazon Customer Service Managers Recruiting & Staff Plan Paper

OMM 618

ashford university

OMM

Question Description

Need help with my Management question - I’m studying for my class.

In a three- to five-page paper (not including the title and references pages), create a recruiting and staffing strategy for Amazon, and select one position from the given list to write a recruiting and staffing plan; consider how many of these positions Amazon needs to fill. You must select from the following full-time positions: Warehouse Supervisor, Delivery Representative, and Customer Service Manager.)

Your paper must include the following:

  1. Write an introduction including the selected position, a preview of your paper, and a succinct thesis statement.
  2. Discuss the legal landscape, including special legal considerations that the company should be aware of.
  3. Create a recruiting plan for the position selected that includes the following:
    • Explain what recruiting is and why it is important.
    • Explain the tools that will be utilized to find candidates for filling the selected position, and state why each tool was selected.
  4. Create a selection plan for the position that includes the following:
    • Explain what staffing is and why it is important.
    • State what assessments will be used and why.
    • Discuss the types of interviewing techniques that will be used and why.
    • List five job-specific interview questions for the position candidates.
  5. Write a conclusion paragraph that reaffirms your thesis statement.

Your paper must be formatted according to APA style as outlined in the Ashford Writing Center. It must include citations and references for the text and at least three scholarly sources, one of which must be from the Ashford University Library.

Student has agreed that all tutoring, explanations, and answers provided by the tutor will be used to help in the learning process and in accordance with Studypool's honor code & terms of service.

Final Answer

Hello. Find the answer attached.

Outline
I.
II.
III.

Topic: Recruiting and Staffing Plan: Customer Service Managers, Amazon
Introduction
Thesis: To achieve the most qualified candidates for the role, the company will embark
on an exploration of legal landscape with regard to the role in addition to following very
rigorous recruitment and selection plan. The company highly recommends the approach
because it not only ensures compliance with the laws of the land as far as labour laws are
concerned but are also benefits the company by delivering a preferable process outcome.

IV.

Body

Section 1: Legal Landscape
Section 2: Recruiting Plan
Section 3: Selection Plan
V.

Conclusion

VI.

References


Running head: RECRUITING AND STAFFING PLAN, AMAZON
1

Recruiting and Staffing Plan: Customer Service Managers, Amazon
Student’s Name
Institution
Date

RECRUITING AND STAFFING PLAN, AMAZON
2
Recruiting and Staffing Plan: Customer Service Managers, Amazon
Introduction
As a result of rapidly expanding customer base and the consequent growth in revenues
over the years, Amazon is seeking to recruit three customer service managers to be spread across
its three locations- Arizona, California and Florida in the United States of America. The
recruitment is in line with the company’s year-by-year growth strategy that seeks to leverage its
marketing functions by improving the quality of customer service for the optimal benefit of its
customers. As such, to achieve the most qualified candidates for the role, the company will
embark on an exploration of legal landscape with regard to the role in addition to following very
rigorous recruitment and selection plan. The company highly recommends the approach because...

MrMark (19761)
Rice University

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