Computer Science
Harrisburg University Ethical Leadership of Starbucks Case Study

Harrisburg University

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Final Answer

Attached.

Running head: ETHICAL LEADERSHIP

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Ethical Leadership
Student’s Name

Institutional Affiliation

Date

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ETHICAL LEADERSHIP
1. Creating Community:

Did Johnson use Starbucks’ shared values as the cornerstone of his decision making
after the arrests?
Yes, Johnson used Starbucks’ shared values as the cornerstone of his decision making after
the incident involving the arrest of two black men. After the incident, Johnson released a statement
reiterating that everyone can use facilities situated at Starbucks without necessarily having to make
a purchase (Tangdall, 2018). Johnson further reiterated that Starbucks is aimed at creating a culture
of belong and culture such that everyone is welcome without any restriction (Tangdall, 2018).

Did his decision to close all Starbucks stores for unconscious bias training and to create a
new “Third Space Policy” align with Starbucks’ mission and goals?
Yes, the decision aligned with Starbucks’ mission and goals. Starbucks is committed ate
creating a culture of belonging and warmth such that everybody is welcome. The closure of the
business was important because it gave the management an opportunity if integrating this purpose
into its employees (Tangdall, 2018). Again, the decision of closing down the business was an act
of “feeling sorry” thus, increased probability of customers to understand what really transpired.

Did his handling of the incident promote positive relationships between employees and
customers? Did it encourage a sense of connectedness and shared values?

Yes, his handling of the incident promoted a positive relationship between customers and
employees. Prior to the incident, Starbucks had no policy asking customers to depart, in case of
anything, and leave the discretion to the store manager. However, after the incident, Starbucks

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ETHICAL LEADERSHIP

revolved that everyone is allowed to operate at Starbucks. The environment was made “welcoming
and safe for everyone” (Tangdall, 2018). A welcoming and safe environment is characterized by
shared...

Genius_Prof1 (2963)
New York University

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