Humanities
UM Wk 4 Performance & Productivity In Public & Nonprofit Organizations Discussion

University of Miami

Question Description

I’m studying for my Business class and need an explanation.

The questions provide an opportunity to apply your knowledge and understanding of the week's topics. In preparation for the Quiz, you will answer a series of study questions in essay or short answer format. This will require you to reread and analyze the Learning Materials and weekly topics. Please note that the exact reference to the correct answer may not be included in the Learning Materials in every case. Use your best judgement and interpretation when formulating your answers.


See attached

References:

Performance and Productivity in Public and Nonprofit Organizations

Chapter 2, “Major Performance Challenges” (pp. 23-42)

Chapter 3, “Achieving Success” (pp. 43-63)

Chapter 7, “Productivity Through People” (pp. 125-142)

Berman, E. M. (2006).

Unformatted Attachment Preview

Berman, PI, Chapter 2 1. What characterizes organizations as “open systems”? Why is this important? (p. 23) 2. What are some examples of conflicting needs of subordinates? (p. 23) 3. What are four examples of major stakeholder problems? (p. 26) 4. What are six examples of major organizational problems? (p. 26–27) a. b. c. d. e. 5. What is the point of Table 2.1? (p. 29) 6. What are some key principles of organizational design? (p. 29) 7. What happens when projects are managed poorly? (p. 33) 8. What does planning involve? (p. 33) 9. What is the point of Table 2.2? (p. 34) 10. What are three major project problems? (p. 34) 11. What are three major people problems? (p. 34) 12. What are some symptoms of people problems? (p. 36) 13. What are five fundamentals of emotional intelligence? (p. 37) 14. What is the 80/20 rule? (p. 37) 15. What is the point of Figure 2.1? (p. 39) 16. What are some “red flag” symptoms of underlying problems? (p. 39) 17. What is it often helpful to quantify problems? (p. 41) Berman, PI, chapter 3 1. What are the five conditions for successful change? (p. 44) a. b. c. d. e. 2. What is Murphy’s Law? (p. 44) 3. What is Berman’s Law? (p. 45) 4. Why is top management support so important? (p. 45) 5. What is the point of Table 3.1? (p. 46) 6. What is the 25-50-25 rule? (p. 48) 7. How does this rule affect managerial strategy? (p. 49) 8. What is the “ripe apple” idea? (p. 49) 9. What are some typical expressions of resistance to change? (p. 52–53) 10. How can these concerns be brought out into the open? (p. 53) 11. What are some criteria for selecting team members? (p. 54) 12. What is the rule of seven? (p. 55) 13. What is the cascading model of change? (p. 58) 14. What is the estimated annual agency-turnover rate? (p. 59) 15. What are three possible responses to deal with resistance to change? (p. 59) 16. What is the point of Table 3.2? (p. 60) 17. What are the four steps in “Getting to Yes”? (p. 60) Berman, PI, chapter 4 1. Why do many leaders like strategic planning? (65) 2. What concerns have been expressed regarding the effectiveness of strategic planning? (66) 3. What are 4 phases of strategic planning? (67) a. b. c. d. 4. What is SWOT analysis? (70) 5. What is PEST analysis? (70) 6. How do mission and vision statements differ? (71) 7. What is the value of information in Table 4.1 to an academic department? 8. What are objectives? (73) 9. How do they differ from goals? (73) 10. What is community-based strategic planning? How frequently is it used? (75) 11. How does traditional strategic planning differ from CBSP? (75) 12. What is the point of Table 4.2? (76) 13. What are 4 phases of CBSP? (77) 14. What is the purpose of the research phase? (79) 15. Why is hiring not a “magic bullet” in PI? (82) 16. What is the problem with “stealth” approaches to PI? (84) ...
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Running Head: PERFORMANCE AND PRODUCTIVITY

Performance and Productivity

Name

Institutional Affiliation

1

PERFORMANCE AND PRODUCTIVITY

2

Berman, PI, Chapter 2
1. What characterizes organizations as “open systems”? Why is this important? (p.
23)
What characterizes an organization as open system is interaction with the
environment that will enable the organization to manage its inflows and outflows
of this interaction through implementation of the changes identified to be
necessary during interaction. Open system is important because during interaction
with the environment, the organization will identify the changes needed in the
organization for effective relation between the organization and the environment.

2. What are some examples of conflicting needs of subordinates? (p. 23)
Work style conflicts which results from having two or more individuals working
together but their working styles differ.
Leadership conflict which result from having a leader who the subordinates does
not like yet the performance is excellent under that type of leadership.
Cultural conflicts resulting from having employees with varying cultural beliefs
working together leading to the differences on how the tasks should be handled.

3. What are four examples of major stakeholder problems? (p. 26)
Resistance to share information with others.
Stakeholders having the urge to design end system.
Stakeholders mis-defining their real needs.
Accepting or ignoring the needs when more than one stakeholder is involved with
different views.

4.What are six examples of major organizational problems? (p. 26–27)
a. Absence of clear direction
b. Poor communication and feedback.
c. Lack of awareness.

PERFORMANCE AND PRODUCTIVITY

3

d. Failure to develop key competencies and behavior.
e. Difficulty blending mixed personalities into a cohesive and unified team.

5. What is the point of Table 2.1? (p. 29)
6. What are some key principles of organizational design? (p. 29)
The principle of orientation
The principle of definition
The principle of authority
The principle of balance
The principle of flexibility

7. What happens when projects are managed poorly? (p. 33)
When the projects are managed poorly, then the desired outcome will not be
achieved because all the process that is supposed to be followed when carrying
out the project will not be followed and this therefore will affect the outcome.

8. What does planning involve? (p. 33)...

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