Business Finance
MGT 520 Saudi Electronic University Critical Thinking & Human Resource Management Paper

MGT 520

Saudi electronic university


Question Description

I’m studying for my Management class and need an explanation.

Critical Thinking Assignment

As a senior HR manager of a large Saudi Arabian company, you have been assigned the task of monitoring and evaluating the organization’s current performance management system. You have also been receiving complaints from the customer service employees that their ratings seem inaccurate and inconsistent. These employees feel the criteria of assessing the performance are not fully aligned to their goals. You are worried that this may lead to the issue of higher turnover of the customer service employees and the organization may lose quality employees if these issues are not addressed. Therefore, you have been assigned with the task of designing and implementing a new rater training program for your supervisors in order to rectify these issues.

Using the previous scenario, provide a critical discussion for the reasons why rater errors may be occurring while evaluating customer service employees. Critically analyze the need for the alignment of organizational goals with employee goals and the performance management system. Recommend a suitable rater training program for your supervisors. Include the benefits of the recommended method in order to justify this choice and to highlight the importance of aligning organizational goals with an appropriate strategic measurement method.

Your well-written paper should meet the following requirements:

  • Be 5 pages in length, which does not include the title page, abstract, or required reference page, which are never a part of the content minimum requirements.
  • Use Saudi Electronic University academic writing standards and APA style guidelines.
  • Support your submission with course material concepts, principles, and theories from the textbook and at least two scholarly, peer-reviewed journal articles.
  • Review the grading rubric to see how you will be graded for this assignment.

Student has agreed that all tutoring, explanations, and answers provided by the tutor will be used to help in the learning process and in accordance with Studypool's honor code & terms of service.

Final Answer




Critical Thinking
Course Code:
March 26, 2020



The essence of Human Resource Management is for individuals working in an
organization to appreciate the fact that they are seen as an important asset. In the event that these
individuals are overseen appropriately, they can help profitability through duty and ability.
Human Resource Management lays accentuation on the significance of incorporating faculty
capacities (enrollment, choice, evaluation, reward, advancement, modern relations, complaint
and order, retirement, repetition, excusal) into the general vital administration of the association.
All associations assess the presentation of their representatives to discover their relative worth
for the activity they are doing. Execution is being identified with the profitability, it is critical for
the association to accomplish its objectives and targets. Compelling execution for the association
implies that yield can be kept up with less quantities of workers. Performing viably is
additionally of essential significance to the representative since associations can never again
endure lackluster showing, they (workers) are bound to be excused. The successful
administration execution, along these lines, isn't just fundamental for the long-haul endurance of
the associations but at the same time is an ethical commitment on the
Performance Appraisal is considered as the precise assessment of people to their
exhibition at work and their possibilities for improvement. Wendell French has characterized
execution examination as an orderly and occasional appraisal of how representatives are getting
along their occupations according to build up standards and the correspondence of that sort of
evaluation to workers. It is a procedure of assessment a worker's activity execution as for its
Challenges in the Rating System



A few issues may emerge during the appraisal Some issue emerge from the human
resource departm...

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