Business Finance
MGT 520 SEU Monitoring & Evaluating the Organization Performance Management Paper

MGT 520

Saudi electronic university

MGT

Question Description

I’m working on a Management exercise and need support.

Critical Thinking Assignment

As a senior HR manager of a large Saudi Arabian company, you have been assigned the task of monitoring and evaluating the organization’s current performance management system. You have also been receiving complaints from the customer service employees that their ratings seem inaccurate and inconsistent. These employees feel the criteria of assessing the performance are not fully aligned to their goals. You are worried that this may lead to the issue of higher turnover of the customer service employees and the organization may lose quality employees if these issues are not addressed. Therefore, you have been assigned with the task of designing and implementing a new rater training program for your supervisors in order to rectify these issues.

Using the previous scenario, provide a critical discussion for the reasons why rater errors may be occurring while evaluating customer service employees. Critically analyze the need for the alignment of organizational goals with employee goals and the performance management system. Recommend a suitable rater training program for your supervisors. Include the benefits of the recommended method in order to justify this choice and to highlight the importance of aligning organizational goals with an appropriate strategic measurement method.

Your well-written paper should meet the following requirements:

  • Be 5 pages in length, which does not include the title page, abstract, or required reference page, which are never a part of the content minimum requirements.
  • Use Saudi Electronic University academic writing standards and APA style guidelines.
  • Support your submission with course material concepts, principles, and theories from the textbook and at least two scholarly, peer-reviewed journal articles.
  • Review the grading rubric to see how you will be graded for this assignment.

Student has agreed that all tutoring, explanations, and answers provided by the tutor will be used to help in the learning process and in accordance with Studypool's honor code & terms of service.

Final Answer

Attached.

1
OUTLINE
Monitoring and Evaluating the Organization’s Current Performance Management
System
Introduction
For any organization, the employees are one of the most valuable assets that can spur success
or failure. The productivity of a company and its general performance heavily lies in the
hands of the employees and the set organizational goals and strategic objectives (Mone et al.,
2018)
Body
Reasons for Occurrence of Rater Errors while Evaluating Customer Service Employees
The Need for the Alignment of Organizational Goals with Employee Goals and the
Performance Management System
Recommendable Rater Training Program for my Supervisors
Conclusion


Running Head: NEW RATER TRAINING PROGRAM

Monitoring and Evaluating the Organization’s Current Performance Management System
Student’s Name
Institution
Course
Professor’s Name
Date

1

NEW RATER TRAINING PROGRAM

2

Monitoring and Evaluating the Organization’s Current Performance Management System
Introduction
For any organization, the employees are one of the most valuable assets that can spur
success or failure. The productivity of a company and its general performance heavily lies in the
hands of the employees and the set organizational goals and strategic objectives (Mone et al.,
2018). Therefore, it is always paramount for the organization's management team to be proactive
and dynamic enough to align these crucial aspects of the organization to realize the set long-term
targets. The performance evaluation and appraisal techniques are also vital in winning the
employees' commitment towards work as it can either motivate or derail the morale (Mone et al.,
2018). An understanding of customer service employees and the Company through the use of
corporate acceptance goals is fundamental in enhancing higher levels of job performance.
Reasons for Occurrence of Rater Errors while Evaluating Customer Service Employees
The fact that the Saudi Arabian Company is a large entity with a diverse number of
employees, the supervisors, might have made judgmental errors when it comes to the assessment
of the work performance of customer service employees (Mone et al., 2...

denniswam20 (3327)
University of Virginia

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