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Running Head: NEW RATER TRAINING
Designing and implementing a new rater training program for supervisors
Date of Submission
NEW RATER TRAINING
Rating the employees in an organization is essential in ensuring that they achieve the
goals set. However, there has been a series of challenges when it comes to ensuring there is
fairness in the rating method. They are elements of biasness in the current rating system, making
it difficult to rate the employees appropriately. This work, therefore, presents the designing and
implementing a new rater training program for supervisors.
Reasons why rater errors may be occurring while evaluating customer service employees
There are various reasons as to why the rater errors may be happening during the
evaluation of the customer service to the employees. The reasons are highlighted and
Rater bias: Rater bias is the judgmental error that occurs whenever an individual allows their
performed biases to influence the evaluation of the customer service employees. It is common
during the performance reviews, which in this case, are given to the respective customer service
employees. They are categorized as the hazard of the rating system, and it is difficult to eliminate
Leniency Bias: This type of bias occurs whenever an individual inflates the ratings since the rate
is ideally feeling a degree of sympathy towards the customer service emp...
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