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Running head: ORGANIZATIONAL CHANGE
Kaiser Permanente is one best performing organizations in the United States that aims to
provide high-quality and affordable health services to its consumers. It is committed to shaping
the future of the health care system, and this has been closely linked to its exemplary leadership
as well as the presence of relevant resources, including competent staff (Kaiser Permanente,
2020). Over the years, the changing organizational trends resulting from issues of technological
advancements and customers’ expectations have compelled firms to review their growth
strategies and their service delivery models continual...
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