Manufacturing has decided to make a change to company’s customer
management system. The company does not currently have any formal system
for managing their customer information and has traditionally left this
up to individual employees. This new system will require all employees
to use one customer management system. Your team is now working to help
Riordan implement this planned change. Your team must do the following
in your role as consultants:
Resource: Riordan Manufacturing Virtual Organization
the intranet site for Riordan Manufacturing including Human Resources –
Organizational Charts, Employee Files, etc., and Sales & Marketing –
Marketing Information Systems.
a change management plan and communication plan of 1,050- to
1,400-words. Your plan should include the details from section I and
section II outlined below.
Section I: Change Management Plan
the current formal and informal power structures in the organization.
How might the power and political structure of the organization affect
the most appropriate and effective organizational structures for
Riordan Manufacturing that will help them accomplish their planned
· What are the potential effects of this selected structure on employee behavior?
characteristics of the company’s culture. What are the potential
influences of the corporate culture on employee behavior?