Computer Science
UC Information Technology Disaster Recovery Plan Research Paper

University of the Cumberlands in Kentucky

Question Description

I need an explanation for this Computer Science question to help me study.

Students will create a Disaster Recovery Plan for either the organization they work for or one they wish to work for in the future. The plan will follow the template/example provided.

Student should request prior authorization of company to be addressed to ensure that all students are working on unique companies.

Assignment = 200 points

**Even though this is a technical document, for academic purposes, all sources should be cited and referenced.

***Student may modify some of the sections per the company they have selected but all students will need to complete a DR Plan for the Portfolio Requirement.

Unformatted Attachment Preview

INFORMATION TECHNOLOGY DISASTER RECOVERY PLAN Revision History Revision Change Date Official copies of the document are available at the following locations: • • Department of Information Technology Office Office and home of the Chief Information Officer 1 Contents Revision History ............................................................................................................................................. 1 Official copies of the document are available at the following locations: ...................................................... 1 Contents .......................................................................................................................................................... 2 Section 1: Introduction .................................................................................................................................... 3 Section 2: Scope.............................................................................................................................................. 3 Section 3: Assumptions................................................................................................................................... 3 Section 4: Definitions ..................................................................................................................................... 3 Section 5: Teams ............................................................................................................................................. 3 5.0.1 Incident Commander ................................................................................................................... 3 5.0.2 Incident Command Team ............................................................................................................ 3 5.1 Datacenter Recovery Team ............................................................................................................... 3 5.2 Desktop, Lab, and Classroom Recovery Team ................................................................................. 4 5.3 Enterprise Systems Recovery Team .................................................................................................. 4 5.4 Infrastructure and Web Recovery Team ............................................................................................ 4 5.5 Telecommunications, Network, and Internet Services Recovery Team ........................................... 4 Section 6: Recovery Preparations ................................................................................................................... 5 6.1 Data Recovery Information: .............................................................................................................. 5 6.2 Central Datacenter and Server Recovery Information: ..................................................................... 5 6.3 Network and Telecommunication Recovery Information: ................................................................ 5 6.4 Application Recovery Information:................................................................................................... 5 6.5 Desktop Equipment Recovery Information: ...................................................................................... 5 Section 7: Disaster Recovery Processes and Procedures ................................................................................ 5 7.1 Emergency Response: ....................................................................................................................... 5 7.2 Incident Command Team: ................................................................................................................. 5 7.3 Disaster Recovery Teams: ................................................................................................................. 5 7.4 General System/Application Recovery Procedures/Outline: ............................................................ 5 8.0 Network & Telecommunication Recovery Guidelines: ............................................................................ 5 Appendix A. IT Contact List .......................................................................................................................... 5 Appendix B. Crisis Management Team Contact List ..................................................................................... 5 Appendix C: IT Recovery Priority List .......................................................................................................... 5 C.1 IT Infrastructure Priorities: ................................................................................................................ 5 C.2 IT System Priorities: .......................................................................................................................... 6 C.3 Consortium, Outsourced, and Cloud-based IT System Priorities: .................................................... 6 C.4 IT Facility Priorities .......................................................................................................................... 7 Appendix D: Vendor Information ................................................................................................................... 7 Appendix E: Disaster Recovery Signoff Sheet ............................................................................................... 8 2 Section 1: Introduction Provide an introduction to the company/situation... A copy of this plan is stored in the following areas: • Department of Information Technology Office • Office and home of the Chief Information Officer Section 2: Scope Determine/explain the scope of this plan. Section 3: Assumptions Section 4: Definitions Section 5: Teams 5.0.1 Incident Commander Chief Information Officer Home Phone: Cell Phone: 5.0.2 Incident Command Team Chief Information Officer Manager, User Support Manager, Infrastructure Services Manager, Information Systems Manager, Classroom and Media Services 5.1 Datacenter Recovery Team All Contact Information is located in Appendix A 3 Team Lead: Team Members: Manager, Infrastructure Services System Administrators (2) Desktop Systems Administrator Network Communications Technicians (2) 5.2 Desktop, Lab, and Classroom Recovery Team All Contact Information is located in Appendix A Commander. Team Lead: Team Members: Manager, User Services Manager, Classroom and Media Services Desktop Systems Administrator Computing Coordinators (7) Lab and Student Computing Coordinator Equipment Systems Specialist 5.3 Enterprise Systems Recovery Team All Contact Information is located in Appendix A Team Lead: Team Members: Manager, Information Systems Manager, Infrastructure Services Programmer/Analysts (4) Web Programmer/Analyst System Administrator Computing Coordinators supporting affected areas (business services, payroll, enrollment services, etc.) Key Business Unit Personnel as needed by type of incident (payroll clerk, accountant, registrar, etc.) 5.4 Infrastructure and Web Recovery Team All Contact Information is located in Appendix A Commander. Team Lead: Team Members: Manager, Infrastructure Services System Administrators (2) Desktop Systems Administrator Web Programmer/Analyst 5.5 Telecommunications, Network, and Internet Services Recovery Team All Contact Information is located in Appendix A Commander. 4 Team Lead: Team Members: Manager, Infrastructure Services Communications Technicians (2) System Administrator Section 6: Recovery Preparations 6.1 Data Recovery Information: 6.2 Central Datacenter and Server Recovery Information: 6.3 Network and Telecommunication Recovery Information: 6.4 Application Recovery Information: 6.5 Desktop Equipment Recovery Information: Section 7: Disaster Recovery Processes and Procedures 7.1 Emergency Response: 7.2 Incident Command Team: 7.3 Disaster Recovery Teams: 7.4 General System/Application Recovery Procedures/Outline: 8.0 Network & Telecommunication Recovery Guidelines: Appendix A. IT Contact List Appendix B. Crisis Management Team Contact List Appendix C: IT Recovery Priority List The following priorities have been established by the department of Information Technology with consultation from the campus community. C.1 IT Infrastructure Priorities: 5 C.2 IT System Priorities: C.3 Consortium, Outsourced, and Cloud-based IT System Priorities: Application/System Name Priority RTO RPO Critical – Basic infrastructure and must be restored as soon as possible. High – Systems of extreme importance, but do not provide infrastructure. Medium – Important systems and applications, but do not have university-wide impact. Low – Systems important to specific departments or specific small populations of users. Full –Systems that may not be restored to functional status until normal operations are reestablished. Note: RTO is recovery time objective, RPO is recovery point objective (1) (2) (3) (4) (5) 6 C.4 IT Facility Priorities Building Name Priority Note: building list continues on next page. (1) Critical, needed for maintenance of public health and safety, communications. (2) High, needed for income maintenance for students, employees; payments to vendors; requirements for compliance or regulation; effect on cash flow; effect on production and delivery of services (housing, dining, student services). (3) Medium, needed for mission of university, delivery of classes. (4) Low, everything else Appendix D: Vendor Information 7 Appendix E: Disaster Recovery Signoff Sheet I have been briefed and given an overview of the Disaster Recovery Plan and I am familiar with my responsibilities. Name Signature Date 8 ...
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Final Answer

Attached.

April 3, 2020

INFORMATION TECHNOLOGY DISASTER
RECOVERY PLAN

Contents
Section 1: Introduction .......................................................................................................................... 2
Section 2: Scope.................................................................................................................................... 2
Section 3: Assumptions......................................................................................................................... 3
Section 4: Definitions ........................................................................................................................... 3
Section 5: Teams ................................................................................................................................... 5
5.1 Datacenter Recovery Team ......................................................................................................... 5
5.2 Desktop, Lab, and Classroom Recovery Team ........................................................................... 5
5.3 Enterprise Systems Recovery Team ............................................................................................ 6
5.4 Infrastructure and Web Recovery Team ..................................................................................... 7
5.5 Telecommunications, Network, and Internet Services Recovery Team ..................................... 7
Section 6: Recovery Preparations ......................................................................................................... 8
6.1 Data Recovery Information: ........................................................................................................ 8
6.2 Central Datacenter and Server Recovery Information: ............................................................... 8
6.3 Network and Telecommunication Recovery Information:.......................................................... 9
6.4 Application Recovery Information: ............................................................................................ 9
6.5 Desktop Equipment Recovery Information: ............................................................................... 9
Section 7: Disaster Recovery Processes and Procedures ...................................................................... 9
7.1

Emergency Response: ............................................................................................................ 9

7.2 Incident Command Team: ......................................................................................................... 10
7.3 Disaster Recovery Teams: ......................................................................................................... 12
Datacenter Recovery Team: ............................................................................................................ 12
7.3.3 Desktop, Lab, and Classroom Recovery Team: ..................................................................... 12
7.3.4 Enterprise Systems Recovery Team:...................................................................................... 13
7.3.5Infrastructure and Web Recovery Team: ................................................................................ 13
7.3.7 Telecommunications, Network, and Internet Services Recovery Team: ............................... 14
7.4 General System/Application Recovery Procedures/Outline ..................................................... 14
8.0 Network & Telecommunication Recovery Guidelines: ................................................................ 15
Appendix A: University of the Cumberlands IT Recovery Priority List ............................................ 17
A.1: IT Infrastructure Priorities:...................................................................................................... 17
A.2: IT System Priorities: ............................................................................................................... 17
A.3 Consortium, Outsourced, and Cloud-based IT System Priorities: ........................................... 18
A.4 IT Facility Priorities ................................................................................................................. 19
References ........................................................................................................................................... 21

1

Section 1: Introduction
Personnel, staff, and understudies of all depend robustly on the Information Technology (IT)
framework and administrations in doing their work as well as an essential part of the learning
framework. Because of this dependence, IT administrations are viewed as a basic part of the
everyday activities of University of the Cumberlands, requiring an extensive Disaster Recovery Plan
to guarantee that these administrations can be restored rapidly and totally in case of a catastrophe of
any size. Reaction to and recuperation from a fiasco at is overseen by the college's Crises
Management Team. Their activities are represented by the Emergency Operations Plan.
This IT Disaster Recovery Plan presents the prerequisites and the means that will be taken in light of
and for the recuperation from any catastrophe influencing IT administrations at University of the
Cumberlands, with the central objective of permitting fundamental business capacities to resume and
proceed until all frameworks can be reestablished to pre-calamity usefulness. As of now, has a
repetitive "warm-site" at the Higher Education Center on our Medford grounds for speedier
recuperation of certain activities. This arrangement is audited and refreshed every year by IT staff
and affirmed by the Chief Information Officer. A copy of this plan is stored in the following areas:
• Department of Information Technology Office
• Office and home of the Chief Information Officer

Section 2: Scope
Because of the vulnerability concerning the size of any potential catastrophe on the grounds, this
arrangement will just address the recuperation of frameworks under the immediate control of the
Department of Information Technology and that is basic for business congruity. This incorporates
the accompanying significant zones:
• Authentication, single-sign-on, and arrange registry administrations
• On-premises venture applications (for example EMS, Raiser's Edge,)
• Datacenter (Computing Services and HEC, Medford)
• On-premises site and administrations
• Desktop gear, labs, study halls
• Data systems and media communications (wired and remote systems, record administrations
telephony)
An expanding number of basic administrations are never again facilitated by the college, including
frameworks urgent for the day by day exercises. The recuperation of these frameworks themselves is
past the extent of this record and the capacity of the IT office, however, this arrangement will
address the reclamation of availability and coordination with these administrations. This incorporates
the accompanying significant administrations:
• Hosted venture applications, including Banner (finance, AP/AR, account, understudy
records).
• Learning the executives framework (Moodlerooms)
• Email (Google Apps)
• Customer Relationship Management (Hobson's Connect)
This arrangement covers all stages of any IT related debacle happening at University of the
Cumberlands. These stages include:

2






Incident Response
Assessment and Disaster Declaration
Incident Planning and Recovery
Post occurrence Review

Section 3: Assumptions
This catastrophe reaction and recuperation plan depends on the accompanying suppositions:
When an episode secured by this arrangement has been pronounced a calamity, the fitting need will
be given to the recuperation exertion and the assets and bolster required as sketched out in the IT
Disaster Recovery Plan will be accessible. The wellbeing of understudies, staff, and personnel are of
essential significance and the shield of such will supplant concerns explicit to equipment,
programming, and other recuperation needs. Contingent upon the seriousness of the calamity,
different offices/divisions nearby might be required to alter their activities to oblige any adjustments
in framework execution, PC accessibility, and physical area until a full recuperation has been
finished. Data Technology will urge every single other division to have alternate courses of action
and Business Continuity Plans for their tasks, which incorporate working without IT frameworks for
an all-encompassing timeframe. The substance of this arrangement might be adjusted and
considerable deviation might be required in case of unordinary or unanticipated conditions. These
conditions are to be dictated by the particular Disaster Recovery Teams under the direction and
endorsement of the Incident Commander and Incident Command Team.

Section 4: Definitions










Backup/Recovery Tapes: Duplicates of all products and information situated on the focal
servers, which are utilized to restore the servers to a condition of status and activity that
existed in the blink of an eye before the episode/calamity.
Catastrophic Disaster: A cataclysmic calamity will be portrayed by the anticipated
personal time of more noteworthy than 7 days. Harm to the framework equipment,
programming, and additionally working condition requires all-out substitution/redesign
of every affected framework.
Warm Recovery Site: Interchange datacenter which has sufficient force and systems
administration foundation to help the basic IT frameworks utilized by the college. A virus
site doesn't have reinforcement servers and other IT hardware and programming as of now
set up. SOU has an assigned warm recuperation site at the Higher Education Center in
Medford, Oregon.
Datacenter Recovery: People answerable for the foundation of an operational data center,
either by restoring the essential community to operational status or by bringing a virus
website online for use.
Desktop, Lab, and Classroom Recovery Team: People answerable for the recuperation and
testing of PCs and administrations, homerooms, and labs in the influenced regions at
University of the Cumberlands.
Disaster Recovery Team: The DRT is skilled in disaster re...

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