Option #1: Critical Thinking: Quality at A1 Hotels A1 Hotels operates luxury hotels throughout the world. Recently, motivated by some incidents that appeared in the news, they have been concerned about the quality of service. The company has been giving the following survey to its clients after their stay:Any customer who answered “Poor” to at least one of the three questions up above is considered to be “dissatisfied.” Traditionally, 40% of customers have been dissatisfied.A1 Hotels would like to study customer satisfaction. Therefore, 200 survey responses were recently chosen at random for analysis. The complete data set is in the file named Hotels.Managerial ReportPrepare a report (see below) for A1 Hotels that summarizes your assessment of customer satisfaction. Be sure to include the following seven items in your report.Write a report that adheres to the Written Assignment Requirements under the heading “Expectations for CSU-Global Written Assignments” found in the CSU-Global Guide to Writing and APA Requirements (Links to an external site.)Links to an external site.. As with all written assignments at CSU-Global, you should have in-text citations and a reference page. An example paper is provided in the MTH410 Guide to Writing with Statistics. (link provided in the Modules tab)Submit your Excel file in addition to your report.Requirements:

Week 4 Presentation: Graphing EquationsSubmit Assignment Points 50 Submitting a file uploadRequired ResourcesRead/review the following resources for this activity:Knewton text (integrated in Knewton Assignments)Lesson in CanvasInstructionsCreate a presentation explaining your step-by-step approach to solving the problem below. Your presentation should be done in PowerPoint with Voice Over and should be 1 - 2 minutes in length.You are moving and need a rental truck. The rental company you have chosen charges a $70/day fee plus $0.20 for every mile you travel. Write a linear equation that expresses the total cost y, where x represents the number of miles you travel. Graph this equation. Then choose a number of miles, x, you travel that day and find the total cost of renting the truck.GradingThis activity will be graded using the Presentation Rubric.Course Outcomes (CO): 4Due Date: By 11:59 p.m. MT on SundayRubricPresentation RubricPresentation RubricCriteriaRatingsPtsThis criterion is linked to a Learning OutcomeMathematical Calculations20.0 ptsSuccessfully completes the calculations and includes required work.15.0 ptsIncludes required work, but there are one or two calculation errors.10.0 ptsDoes not have all necessary work shown and/or there are more than two calculation errors.0.0 ptsIncomplete or little progress shown.20.0 ptsThis criterion is linked to a Learning OutcomePresentation20.0 ptsIncludes a detailed explanation and analysis. Uses Power Point with Voice Over and presentation is at least one minute.15.0 ptsIncludes a detailed explanation and analysis. Uses Power Point with Voice Over, but presentation is less than one minute in length.10.0 ptsExplanation and analysis are lacking in detail and clarity. Uses Power Point with Voice Over, but presentation is less than 1 minute in length.0.0 ptsDid not use PowePoint with Voice Over20.0 ptsThis criterion is linked to a Learning OutcomeWritten Skills10.0 ptsPresents information using clear and concise language in an organized manner (minimal errors in English grammar, spelling, syntax, and punctuation).6.0 ptsPresents information in an organized manner (few errors in English grammar, spelling, syntax, and punctuation).2.0 ptsPresents information using understandable language but is somewhat disorganized (some errors in English grammar, spelling, syntax, and punctuation).0.0 ptsPresents information that is not clear, logical, professional or organized to the point that the reader has difficulty understanding the message (numerous errors in English grammar, spelling, syntax, and/or punctuation).10.0 ptsTotal Points: 50.0

Assessment Information Part 2 of the assessment gives you an opportunity to strengthen your skills in gathering and analyzing business-related information. It also provides a deeper understanding of how companies can look at globalization as part of their strategic and operational plans. Part 2b: Hypothesis Testing Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds).  Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.   Download the Call Center Waiting Time database. Each row in the database corresponds to a different call. Column variables are as follows. ProtocolType: indicates protocol type, either PT      or PE  QueueTime: Time in Queue, in seconds ServiceTime: Service Time, in seconds Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level ?=0.05.  Evaluate if the company should allocate more resources to improve its average TiQ. Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level ?=0.05.  Assess if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups). Write a 175-word summary of your conclusions