Running head: QUALITY IMPROVEMENT
Health Quality Improvement email
From: Quality Improvement Plan Manager
To: Chief Financial Officer
Subject: The Role and Importance of Customer Satisfaction in Quality Improvement
I trust you are faring well,
I first take this opportunity to appreciate your efforts in quality improvement plans for
Chaparral Regional Hospital. You have always stood firm in ensuring that patient services at the
hospital are a top-notch in the entire region. All your efforts have ever touched on value
improvement measures for the hospital, such as positive patient experience. On your question
regarding the value of surveying customer satisfaction, I would like first to state that surveying
patient satisfaction is an essential breakthrough to quality improvement processes in the hospital.
I want to take enough time explaining to you the role and importance of customer satisfaction in
The impact measures the quality of a health facility it has on patients and other clients.
Obtaining the opinions and experiences of patients concerning their health services can best be
achieved through patient satisfaction surveys. Patient satisfaction is the best measure of quality
improvement because pa...
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