Description
Competency
Evaluate the role and importance of patient satisfaction.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
- Emergency room services
- Intensive care
- Surgical care
- Obstetrics
- Diagnostic services
- Some rehabilitation therapies
- Inpatient pharmacy services
- Geriatric services
- Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.
Scenario Continued
You started inviting various members of the organization to join you in the QI development team. You received an email back from the Chief Financial Officer who questioned the value of surveying patient satisfaction. You must craft an email response to her explaining the role of patient satisfaction in quality improvement and why it is important.
Instructions
Your email should use proper email formatting (including subject line description) and contain language appropriate to the receiver.
Emails are typically formatted in the following way:
- Begin with a greeting
- Thank the recipient
- State your purpose
- Add your closing remarks
- End with a closing
Although an email does not typically include citations, you may have to provide support for your statements, particularly those that involve numerical statistics and quotes from other sources. You would cite this per APA in your email.
APA formatting for the email, and proper grammar, punctuation, and form is required.
Explanation & Answer
Attached.
Running head: QUALITY IMPROVEMENT
1
Quality Improvement
Student’s Name
Institutional Affiliation
Date
QUALITY IMPROVEMENT
2
Health Quality Improvement email
From: Quality Improvement Plan Manager
To: Chief Financial Officer
Subject: The Role and Importance of Customer Satisfaction in Quality Improvement
I trust you are faring well,
I first take this opportunity to appreciate your efforts in quality improvement plans for
Chaparral Regional Hospital. You have always stood firm in ensuring that patient services at the
hospital are a top-notch in the entire region. All your efforts have ever touched on value
improvement measures for the hospital, such as positive patient experience. On your question
regarding the value of surveying customer satisfaction, I would like first to state that surveying
patient satisfaction is an essential breakthrough to quality improvement processes in the hospital.
I want to take enough time explaining to you the role and importance of customer satisfaction in
quality improvement.
The impact measures the quality of a health facility it has on patients and other clients.
Obtaining the opinions and experiences of patients concerning their health services can best be
achieved through patient satisfaction surveys. Patient satisfaction is the best measure of quality
improvement because pa...
