Writing
SU Service Climate & Organizational Commitment Research Paper

Southern University

Question Description

Help me study for my Writing class. I’m stuck and don’t understand.

Read the Customer Service at Datatronics Case Study and answer the discussion Questions at the end of the Case Study.

Instruction

1) summarize the case in first paragraph (Introduction)

2) Answer the questions in body paragraphs

3) one conclusion paragraph (Recommendation and conclusion)

4) minimum 700 words

Thank you

SU Service Climate & Organizational Commitment Research Paper
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SU Service Climate & Organizational Commitment Research Paper
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SU Service Climate & Organizational Commitment Research Paper
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SU Service Climate & Organizational Commitment Research Paper
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SU Service Climate & Organizational Commitment Research Paper
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Final Answer

Attached.

Outline
Customer Service
Introduction
Definitions
Body
Customer service is the backbone of every thriving industry
Summary
The company
Explanations
delivering service-based products
cost
Datatronics
calling centers

Reflections
Conclusions

References
Paulin, M., Ferguson, R. J., & Bergeron, J. (2006). Service climate and organizational
commitment: The importance of customer linkages. Journal of Business Research, 59(8),
906-915.


Running head: CUSTOMER SERVICE

1

Customer Service
Name
Date
Institutional Affiliation

CUSTOMER SERVICE

2

Customer Service
Customer service is the backbone of every thriving industry, business and product
developing team. It ensures that the customer gets the best out of a service or product that a
company has developed. The difference between an excellent customer service department might
be the difference between the proper retention of customers. Matt Rubenzahl, the development
manager of E-Z RP, had been working tirelessly to achieve a fully integrated CRM/ERP service
management suite. They had targeted small and medium-sized enterprises and had succeeded to
earn their place in the industry, delivering service-based products that even the big cooperation’s
could not march. They encouraged the active involvement of the developers with the sales
representatives also going out on sales drive as well as the service group helped them to realize
the needs of the customers on the ground and improve customer service. The company attracted
the attention of Datatronics, which bought them out and now owned the company. Blaming
cooperate policy, they had made changes that would affect the delivery of service and had moved
Matt to the customer service center for the entire Datatronics product portfolio.
Matt needs to collect information about how the company can afford to support customer
service while keeping the cost at a minimum. The data needs to show just how much customers
value customer service and the difference in customer loyalty. How do customers feel about
paying for customer service and how willing would they be to pay if they would receive
excellent customer service? Companies can make more profits when they cut the cost of
operation, and the customer service is one department that many cooperate heads can decide to
do without or cut budgeting. The company, before acquisition by Datatronics, was a beacon of

CUSTOMER SERVICE

3

customer service because they invested in the subject, and they had discovered just how much
their customers appreciated excellent customer service.
T...

Drval (27068)
New York University

Anonymous
Return customer, been using sp for a good two years now.

Anonymous
Thanks as always for the good work!

Anonymous
Excellent job

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