Writing
University of Sydney Role of Management Theories in Quality Engineering Essay

University of Sydney

Question Description

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Write a paper for quality engineering with topic of 'A Comparative Study of Quality Improvement Tools in Manufacturing vs Service (Illustrative examples are essential in this study)'. Write as many as you can in 4 pages (excluding reference), not to exceed 4 pages, with computer‐printed text in 12pt font and single spaced. No plagiarism.

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OUTLINE
THE ROLE OF MANAGEMENT THEORIES IN QUALITY ENGINEERING
Thesis Statement: The aspect of quality management has evolved over the decades as
organizations are aiming to integrate the dynamics of total quality management in production
processes. TQM combines a set of customer-oriented practices that improve process
development. Given the challenging nature in meeting overall customer expectations, different
management theories have been applied to guide quality management practices in organizations.
I.
II.

Introduction
Importance of traditional management theories
A. Scientific management theory
B. Max Weber’s theory
C. Systems theory
D. Human relations theory

III.

Total Quality Management theories
A. Deming’s theory
B. Philip Crosby’s theory
C. Juden’s theory

IV.

Conclusion

V.

References


Running head: QUALITY ENGINEERING

The Role of Management Theories in Quality Engineering
Name
Institution
Course Code

1

QUALITY ENGINEERING

2

The Role of Management Theories in Quality Engineering
Quality engineering is an essential aspect of every organization that focuses on ensuring
that production processes and service delivery meet the necessary standard requirements. Quality
engineers are tasked with the responsibility of designing, developing, and maintaining systems
that produce products and services that meet and surpass customer expectations. Moreover, a
quality manager ensures that there is a reduction of waste in the entire production process while
correcting and fixing defects that arise in system processes. Software development departments
and software industries also require quality engineers to develop and operate information
technology systems with high-quality standards. The aspect of quality management has evolved
over the decades as organizations are aiming to integrate the dynamics of total quality
management in production processes. TQM combines a set of customer-oriented practices that
improve process development. Given the challenging nature in meeting overall customer
expectations, different management theories have been applied to guide quality management
practices in organizations.
Management theories are relevant because they provide a road map for managers and
employees in meeting end goals and primary objectives. Quality goods maintain current
customers while attracting potential buyers, which eventually boosts sales. In turn, increased
sales lead to higher profits and motivate workers to do better, which improves total productivity.
For instance, the scientific management theory proposed by Frederick Taylor emphasizes that
forcing employees to work hard is not bound to produce the best results (CFI, 2020).
Consequently, employees should be compensated according to their contribution, which
motivates them to do more. Employees should also be involved in company processes that create
room for teamwork between managers and employees hence increasing collaboration in
invention and innovation processes (Stockwell, 2018). This integrated network helps to identify
gaps in company processes, and by fixing such defects, companies meet quality standards.
Second, management theories simplify the process of decision making, as demonstrated
by Max Weber's theories. The philosopher observed that authoritarian or hierarchical
organizational structures limit decision making in top management, while participative structures
encourage employee involvement in innovation and idea development (C...

DrHill (7508)
Duke University

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