Running head: CUSTOMER COMPLAINTS
While doing any business, sometimes it's hard to meet the expectation of every
customer or client; thus, as a result of this, dissatisfied customers will soon file their complaints
via email, company website, or customer care hotline. Therefore, it is crucial to respond to
these complaints in a satisfactory manner to avoid losing potential customers that may come
across these complaints. Hence, this paper will look at an effective plan of handling customer
complaints, an example of a claim, and how to tackle it as well.
When customers complain about a service or a product, it is actually for a genuine
reason and would want to know that someone is listening, and appropriate action is taken to
the filed complaint (Freifeld, 2020). The following is a detailed procedure on how to deal with
a customer's claim in the most satisfying way as possible:
When presenting a complaint, customers do not always express themselves in a
sounding tone. Therefore, in responding to such a complaint one should not let their emotions
out to win the argument, but instead, stay calm and let the customer feel they are winning
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