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Ashworth College Medical Office Management Questions

Ashworth College

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ASSIGNMENT 8

H01 Medical Office Management 1

Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling and grammar. Sources must be cited in APA format. Your response should be four (4) double-spaced pages; refer to the "Assignment Format" page located on the Course Home page for specific format requirements.

In Lessons 5 through 8, you learned about the administrative requirements of medical assistants. You learned about patient reception, appointment scheduling, office technology, correspondence, medical records, billing and collections, medical insurance, medical claims and coding, and office management duties. For this written assignment, the concepts learned from Lessons 5–8 will be applied. Please review the learning objectives for Lessons 5–8 prior to beginning work on this assignment.

Complete Parts A, B, C, and D for this assignment.

Part A: A pharmaceutical representative has just arrived at the office of Dr. Joseph Henderson, a board-certified orthopedic surgeon. The waiting room is swarming with patients waiting to see Dr. Henderson, because he was delayed with an unexpectedly complicated lumbar spinal fusion and laminectomy.

The representative is very insistent, almost belligerent, about seeing the physician immediately, even though she did not have an appointment to see him. In fact, the visit was totally unexpected, as the representative had just been in two weeks ago. Last time the representative was in, she gave Dr. Henderson a variety of readily usable and dispensable medications. She has more of the same today—injectable cortisone with Novocain, muscle relaxants, NSAIDs, and even some Tylenol with codeine. Usually, Dr. Henderson is quite receptive to receiving these samples, as they help ease the financial burden on his patients for whom he uses or to whom he dispenses these samples. The office is, in fact, running quite low on these particular medications because of Dr. Henderson’s heavy patient load.

Provide detailed answers for each of the following questions. Your response should be at least 150 words in length.

What is your response to the sales representative?

Should a sales representative ever take precedence over scheduled appointments?

Does the fact that Dr. Henderson is usually quite anxious to receive any and all samples for his patients enter in as a factor?

Does the diminished supply of these samples alter the situation?

Can the medical assistant ever accept delivery of any or all of these samples?

Part B: Dr. Jonas runs a private practice. He admits patients and makes rounds in two local hospitals. He uses one type of EHR software in his private office and two other packages in the two hospitals. Not only must Dr. Jonas learn three software systems, but he also may at times be unable to move patient information between those systems because of incompatibility. What might Dr. Jonas do to address these issues? Your response should be at least 100 words in length.

Part C: Lisa Medina, a certified coder, performs medical coding for a large multi-specialty clinic. You have just been hired as Lisa’s assistant. She has asked you to review the encounter forms for the day, on which physicians have checked off the diagnoses of each patient. You notice that Dr. Parker, an endocrinologist, has checked off the box for Diabetes unspecified for most of his patients without checking off any manifestations or complications. You think this is unusual because many diabetic patients do have complications.

Provide detailed answers for each of the following questions. Your respo

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Final Answer

Attached.

Running head: MEDICAL OFFICE MANAGEMENT

Medical Office Management
Details
Name
Institutional Affiliation
Date

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MEDICAL OFFICE MANAGEMENT

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Part A

1. What is your response to the sales representative?
The sales representative should be made to know the importance of waiting since Dr.
Henderson is busy attending to clients who are of more important values. Strategically, there is a
need to follow a good approach and sequence for the sales representative. Patient is required of
him to succeed and eliminate the challenge of poor medical services that are possibly going to
arise. Respect of protocol and securing an appointment chance is necessary in reduction of
adversity and controlling the negative outcomes precisely for elimination of challenges as
recommended.

2. Should a sales representative ever take precedence over scheduled appointments?
No, the sales representative should wait and follow the scheduled appointments to ensure that
there is convenience. Dr. Herman is attending to clients and based on the rights of the patients,
they should be given immediate attention to assist in alleviating the challenges and promoting a
good strategy of unlocking the challenges and promoting a good delivery of the healthcare
services as required. The conditions are demanding and the best approach is that the sales
representative to give the right attention so that the doctor can handle the emergencies as
required.
3. Does the fact that Dr. Henderson is usually quite anxious to receive any and all
samples for his patients enter in as a factor?
Yes, the samples are key in the control of patient traffic in the office. As a serious manager,
the anxiety of Dr. Henderson on receiving the samples is good since they are utilities that must
be availed for the office to perform the required roles within the required periods. The purpose of

MEDICAL OFFICE MANAGEMENT

3

the physician’s office is to ensure that all the protocols are followed and challenges mitigated the
right way to ensure that better securit...

JohnNyamboche (8722)
University of Virginia

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