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1. Evaluate the performance of the main activity of your selected company
(performance of principal product/service). What type(s) of criteria do you use to
evaluate this performance? (2 marks)
Samsung Company deals with several products. Mainly, the company deals with
consumer electronics, including such as refrigerators, TVs, DVD players, personal computers
and phones. The company’s principal product is the Samsung phones. The performance of
this product has been exemplary. For many years, the product has been in the market, its
performance has continued to improve each year. The criteria that were used to come to this
conclusion is the product’s prices and the inclusion of new features. Regarding the product
prices, the prices of the different phones produced by the company has been increasing. This
is a clear indication that the demand for Samsung phones has been increasing. Another
criterion that was used for determining the performance of the Samsung phone is its features.
Each of the new releases of the Samsung phone includes new features; this makes the phones
have a competitive edge over the competitor phones.
2. What type(s) of control of employees and production processes is/are used by
your selected company? (1.5 marks)
The type of control of employees and production processes that is used by the
Samsung Company is quality control and assurance. Samsung Company has a quality
assurance department that is concerned with ensuring the quality of its production processes
is top-notch. Also, the department ensures that the employees recruited into the organization
meet high-quality standards. This department has en...
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