Capella University Power Manufacturing Company Employee Engagement Investigation Report

Capella University

Question Description

I’m trying to learn for my Business class and I’m stuck. Can you help?

Create an investigation report that identifies and analyzes employee engagement issues and provides recommendations to PMC's plant management for consideration to reduce high turnover rates.

Demonstration of Proficiency

By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

  • Analyze key factors that drive employee commitment.
    • Identify specific engagement issues to investigate.
    • Analyze how an investigation could be conducted for each identified issue.
  • Examine best practices for achieving high employee commitment.
    • Recommend an approach for investigating the identified issues.
  • Communicate human resource management needs, opportunities, and strategies effectively with multiple stakeholders.
    • Communicate in a manner that is professional and consistent with expectations for human resource professionals and master's level programs.


Click Power Manufacturing Company: Setting the Stage | Transcript for background information on PMC and its dramatic increase in employee turnover.


The following topic areas have been identified as areas of concern regarding employee engagement for PMC's management:

  • Compensation and benefits.
  • Work environment and conditions.
  • Supervisory leadership.
  • Plant management.
  • Peer relationships.
  • Job training.

Include the following in your investigation report:

  • Identify specific engagement issues to investigate. Be sure to identify issues for each topic area above as well as one additional topic you feel should be investigated.
  • Analyze how an investigation could be conducted for each identified issue.
  • Based on your analysis, recommend an approach for investigating the identified issues.

Your investigation report should demonstrate graduate-level writing skills through the accurate communication of thoughts that support a central idea and use of correct grammar and mechanics as expected of a human resources professional.

Additional Requirements

  • References: Support your analysis with at least three academic, scholarly, or professional resources from the Capella University Library.
  • Format: Resources and citations are formatted according to current APA style and format.
  • Length: 6 pages, not including the references list.
  • Font and font size: Times New Roman, 12 point.

Refer to the Employee Engagement Investigation Report scoring guide to ensure that you meet the grading criteria for this assessment before submission.

Note: You may consider saving this activity to your ePortfolio for future reference in the workplace. When placing assignments and other work in your ePortfolio, you will have access to this tool after your courses are completed with Capella.

Unformatted Attachment Preview

3/26/2020 Power Manufacturing Company: Setting the Stage POWER MANUFACTURING COMPANY: SETTING THE STAGE THE BACKGROUND OF PMC: PMC (Power Manufacturing Company) is a growing manufacturer or various types of power tools and equipment. Its product line includes lawn mowers, trimmers, etc. and a variety of both corded and cordless power tools (drills, saws, etc.). All of its products are re-branded and sold by a variety of retailers nationwide. PMC was found by brothers Ted and Ray Fallow in1960 as a manufacturer of lawn mower parts and has grown to now include 4 manufacturing facilities (Lima, OH, Winona, MN, Bowling Green, KY& Provo, UT) and 2 Distribution Centers (Topeka, KS & Terra Haute, IN). The brothers ran the company In Lima until 1985 and had greatly expanded the product line. They opened a second manufacturing facility (Bowling Green) in 1978. Both retired in 1985 and turned the company over to 5 of their children to run. This went ne and the rst distribution center in Terra Haute in 1990. In 1996 the PMC went public and 3 of the children got out of the business. By 2002 the last 2 family members sold their interest and the company is now managed by a team of Professional Managers. The plant in Bowling Green was added in 2004 and the one in Winona two years later, along with the Distribution Center in Topeka. Since that time expansion has been within the existing locations. WHERE PMC IS TODAY: The two original manufacturing plants (Lima & Bowling Green) have both been encountering some employee issues. Lima now employees 600 non-union workers and has traditionally had a very stable work force. In the last 5 years the demographics of the work force has changed dramatically and turnover has gone from the usual 3 or 4 percent to upwards of 15% and appears to be climbing. Pay surveys have suggested the hourly wage at Lima is competitive with the area. Similar problems are occurring at Bowling Green - which employees 500 non-union workers and is now seeing turnover at 18%. The Management at both plants and at PMC corporate are, so far, ba ed as to the causes of this turnover. Licensed under a Creative Commons Attribution 3.0 License. media.capella.edu/CourseMedia/HRM5122/settingthestage/transcript.asp 1/1 ...
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Final Answer


Running head: REPORT


Employee Engagement Investigation Report

Institution Affiliation




PMC or Power Manufacturing Company is a firm that specializes in the manufacturing of
a variety of power tools and equipment like trimmers, lawnmowers, drills, and saws, among
others. The firm operates four manufacturing facilities. PMC corporate manages the four
manufacturing facilities. Two of the manufacturing facilities are Lima and Bowling Green. The
two facilities have been experiencing some severe employee issues. The rates of labor turnover
in both facilities have risen dramatically. Lima currently employs 600 non-union workers, and
the turnover rate in the past was between 3 and 4 percent. The turnover rate at the plant has now
risen to 15 percent. The Bowling Green plant, which employs 500 non-union workers, is
recording a turnover rate of 18 percent. The management at Lima, Bowling Green, and PMC
corporate are confused regarding what is causing a significant rise in the employee turnover rate.
There are concerns that a variety of issues regarding employee engagement could be causing the
issue. An investigation into areas of concern regarding employee engagement is needed to help
effectively lower the rate of turnover.
Engagement Issues to Investigate
The phrase employee engagement is used in human resource (HR) management to refer
to the nature of the relationship between a firm and its workers (Markos & Sridevi, 2010).
Employees can be highly engaged or disengaged. Highly engaged employees are passionate and
enthusiastic about their work, perform exemplary, and are unlikely to leave an organization
(Gruman & Saks, 2011). Disengaged employees are often demotivated and are highly likely to
leave an organization (Gruman & Saks, 2011). Engagement areas that PMC suspects to be
contributing to the high rate of turnover are compensation and benefits, work environment and



conditions, supervisory leadership, plant management, peer relationships, and job training. All
issues that are likely arising in each area of concern needs to be investigated to solve the
engagement issue effectively.
Compensation and Benefits
Salaries, wages, and benefits are among the reasons why employees become disengaged
from their organizations and opt to leave the organizations (Gruman & Saks, 2011). Data from a
recent survey shows that Lima's hourly wage is competitive when compared with other plants in
the area. The survey could lead to the conclusion that wages are not the main reason why many
employees are choosing to leave the Lima plant. However, it is crucial to investigate whether
salaries and wages are among the reasons why many employees are leaving both Lim...

nkostas (31652)
Duke University

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