Running Head: CASE STUDY ANALYSIS
Case Study Analysis
CASE STUDY ANALYSIS
Imagine you're the VP of Human resources for a Fortunate 100 company. You've spent
your entire career attempting to enhance the workplace for employees to support their
productive work in the organization. While you understand that bottom-line decisions
often dominate many of the matters you have to address. You have worked hard to ensure
that the employees were treated with respect and dignity in all interactions that affected
them. You aligned the hiring process to serve the strategic needs of the organization, as
well as implemented an effective performance management system. You truly believe in
the progress you've made in helping the organization achieve its goals. You simply
couldn't imagine doing things differently. However, a concern that the performance
management process is becoming less effective because managers are inflating employee
ratings has led 15 percent of all large organizations to adjust their performance
management to what is frequently called "rank and yank". Under such a system,
managers are evaluated as 1, 2, 3 or 4, with 1 being the highest rating and 4 the lowest. In
many cases, managers are required to give a 4 rating to the lowest 10 percent of
employees each year. Those individuals receiving a rating of 4 for two consecutive years
are often let go of the organization.
The intent behind this system is that throughout the two-year process, evaluators are to
meet frequently with the four employees, counsel them and provide necessary
development opportunities. Employees in organizations that employ such a performance
management system often view this process unbearable. They view the performance
management process as punitive, one in which the organization is attempting to rid itself
of higher-paid older workers. In at least one case, Ford Motor Company employees have
CASE STUDY ANALYSIS
filed a lawsuit to stop this practice—and prevailed. Ford removed the punitive nature of
its evaluation system—and focused it more on counseling and performance improvement
of the lowest-rated employees rather than elimination from the organization.
Source: Textbook- DeCenzo, D. A., & Robbins, S. P. (2013). Human resource
1. What type of evaluation process would you say is being used in this case? Explain
this evaluation process
2. What effect, if any, do you believe rank and yank evaluations have on managers?
Do you see these effects as positive or negative? Defend your position
3. What role does such a system have in distorting performance appraisals?
4. Write your suggestions/opinions to create a better performance appraisal system
in the Organization.
CASE STUDY ANALY...
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