Super Car Part Eversville Business Memorandum

Question Description

I don’t understand this Writing question and need help to study.

Writing Requirements

This assignment is the first of four steps in completing the business memorandum. This assignment will require you to:

  1. Solve a statistics problem - you will solve the statistics problem and include it in this assignment (in the appendix.) - You will use the calculations you complete to inform the recommendation you make for this problem.
  2. Answer the problem questions included in the assignment template -through doing this you will articulate an understanding of the problem and what you are being asked to do with that problem, the value of the statistical calculation to addressing the problem, and who the audience you are asked to address is and how their role and status will influence what and how you write your memorandum.
  3. Complete a draft of the memorandum - through doing this you will demonstrate an ability to understand and explain a statistical problem in language appropriate to the professional status and background of the audience you are addressing

To complete this assignment you will use:

You may also reference the Business Memorandum example to see what the completed assignment will look like.

What will you be graded on?

Be sure to look at the assignment rubric to assure that you have completed the required elements prior to turning in the assignment.

Problem Description

In this section, you will find a description of the problem, requested recommendation and audience for the final memorandum for this assignment.

Problem description:

You are a line manager in Super Car Part’s Eversville manufacturing facility. The company produces automotive parts, and you have responsibility for the line producing steel shafts for the gearbox manufactured in the Eversville Plant. The acceptable dimension of the shaft is 2.5±0.05 inches in diameter with the most desirable product having a diameter of exactly 2.5 inches. The current equipment is approaching the end of its useful life and needs to be replaced. Two vendors are trying to sell your company, Super Car Parts Incorporated, their machines for the shaft-machining task. You have been asked to assess the machines from each vendor, and to make a recommendation for a machine vendor supported by a justification for your decision.

You asked both vendors to supply data on the machining accuracy of their machines for the given task. Both vendors machined 100 shafts, collected data, plotted histograms, fitted the histograms with normal distributions and supplied you with their findings.

Let X= diameter in inches of the gearbox shaft

Aballo Machines Inc.: X has a normal distribution with a mean of 2.49 and a standard deviation of 0.030

Lu Equipment Corp.: X has a normal distribution with a mean of 2.53 and a standard deviation of 0.015

Audience: You are creating this document for the company’s Chief Operating Officer (Links to an external site.), Lenore Georges, and copying the Chief Financial Officer, (Links to an external site.) Anahita Kourosh. Documents involved in major financial decisions like this may also be distributed by the addressees to other executives and the corporate board members.

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he Engineering ommunication anual Richard House I Richard Layton Jessica Livingston I Sean Moseley 10 . ' Crediting the funding foundations is a form of transparency while also vouching for the study's merit. Would these prestigious institu­ tions and foundations support the project if it weren't sound? Citing prior work by IOM makes the present report credible by sug­ gesting that its aims are already we/I-established and regarded by experts as sound. With support from the National Science Foundation, National Institutes of Health (NIH), and Robert Wood Johnson Foundation, the National Academy of Engineering (NAE) and Institute of Medicine (IOM) of the National Academies convened a committee of 14 engineers and health care professionals to identify engineering tools and technologies that could help the health system overcome these crises and deliver care that is safe, effective, timely, patient-centered, efficient, and equitable-the six quality aims envisioned in the landmark IOM report, Crossing the Quality Chasm (Box ES-1). The ethos of the report is initially built on the reputations not only of the National Academy of Engineering and the Institute of Medicine, but also of the funding agencies.© 2005 National Academy of Sciences. Used with permission. 1.4 Accommodating audience needs, values, and priorities (pathos) Pathos traditionally refers to emotions (and especially negative ones such as sadness or pity: one literal meaning of the Greek word is "suf� fering"). Engineering communication will rarely involve pathos in the narrowest form: you will seldom advance professional success by in­ spiring pity or anger in audiences. Such appeals make pathos promi­ nent in marketing and electoral politics, where we frequently mistrust speakers and writers as manipulative and even deceptive. Nevertheless, you can use pathos effectively in an ethical way, with­ out exploiting others' feelings. Pathos can also mean "experience"-a meaning present in the English word empathy. When you empathize with people, you understand their experience in a way that enables you to share their concerns, feelings, and values. Working with others' values in mind creates a crucial perspective for both your engineering practice and commuriication, aligning your work and your message with the priorities, concerns, and beliefs of the people to whom you're speaking or writing. 11 Some values and priorities, such as efficiency, productivity, safety, and the elimination of waste, are sufficiently widespread in engineer­ ing that appealing to them is normally a sound strategy. (There are exceptions even to these: for instance, workers at a plant might be ner­ Yous that management could attempt to increase efficiency or produc­ tivity by instituting harsher working conditions.) Other values are much more dependent on the culture of an organization: one firm might place the highest priority on keeping costs as low as possible, while another might value the highest possible product performance. Establishing the relevance of the content (exigence) .. One of the most important uses of pathos is to address the reasons that different audience members and stakeholder groups are most likely to care about the issues you're discussing. Exigence is the rhetorical term for a community's motivation to care about a situation, to see it as im­ portant and worthy of attention. Think of exigence as the answer to the question So what? Winning over your audience members often means leading them to see a problem with the status quo (or with an anticipated future state of affairs). For instance, if you are arguing for the need to retool a manufacturing plant, you might begin with a few talking points for particular audiences: Investors ,,, At present, the plant's assembly lines process material less efficiently than competitors' newer plants, leading to more waste, lower hourly productivity, and, ultimately, reduced profits. Workers The current equipment is less safe to oper­ ate than what is now available. Local communities If the assembly lines are allowed to become obsolete, the plant's future-and citizens' jobs-might be jeopardized. Establishing exigence should never mean that you're making up problems or possible benefits in which you don't really believe. Presum­ ably, your ideas have emerged in response to real needs as you perceive them. Exigence doesn't require that your audience agree with you on all of the major topics-just that they see the content as sufficiently important to merit careful discussion. • 12 BOX ES-1 Six Quality Aims for the 21st Century Health Care System The "Six Quality Aims" establish exigence by addressing known concerns of its community of readers. The committee proposes six aims for improvement to address key dimensions in which today's health care system functions at far lower levels than it can and should. Health care should be: • Safe-avoiding injuries to patients from the care that is intended to help them. Safety is a defining concern for engineers and physicians alike. Healthcare providers worry about underserved patients who aren't getting the care they need. Timeliness and efficiency are defin­ ing values for process engineers. • Effective-providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit (avoiding underuse and overuse, respectively). • Patient-centered-providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions. • Timely-reducing waits and sometimes harmful delays for both those who receive and those who give care. • Efficient-avoiding waste, including waste of equipment, supplies, ideas, and energy. • Equitable-providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status. This report not only identifies its criteria for quality care but also provides definitions for those criteria.© 2005 National Academy of Sciences. Used with permission. Adjusting the level of technicality The other initial step in analyzing your audience is to estimate the level and type of technical knowledge that your anticipated reader or lis­ tener may possess: Expert Professional Novice General Deep familiarity with the topic down to its nu­ ances and complexities, leading to recognition by others as an authority Practical and/or theoretical knowledge of the topic or technology, sufficient to work with it in some capacity Some elementary working knowledge of basic terms, concepts, and principles, or a framework in which they can be made meaningful Lack of previous exposure to the topic beyond that of the average layperson, consumer, or citizen ,' '' 13 At higher levels of expertise, audiences will not only be able to un­ derstand more detailed content; the information they need to make judgments correctly will likely require that they have such content. Using more specialized technical jargon is usually part of meeting those needs efficiently. (Translating high-level concepts into general language may be necessary when you have multiple audiences, but it reduces the conciseness of your work.) These levels of familiarity with a particular topic involve educa­ tion, work experience, and specialization. They are, however, often misunderstood: don't conflate expertise with intelligence, or even with university education. You can expect that most experts will be highly intelligent, and that many will have advanced degrees in relevant fields of study. At the same time, being highly educated (or highly paid) doesn't mean that one doesn't have plenty to learn from those with other types of experience. Moreover, all of us have high-level profes­ sional knowledge in some areas while remaining novices in others: you might be able to write to your engineering manager at a nearly expert level about control systems, but have to reduce the level when it comes to digital circuit design. 1 .5 Writing within enres Genres-categories of documents that arrange their content in well­ known ways-are most important to writers and speakers as a guide to what audiences will expect. Genres can be very broad, or very spe­ cific: the main menu of Netflix allows users to browse within general categories of films (such as comedy, drama, romance, science fiction, and documentary), but also leads users to much more specific subgenres within each category. Professional documents and talks can likewise be categorized either broadly or narrowly: one can think about "reports" in general or any one of the many more specific types-progress reports, experimental reports, or corporate annual reports. Genre, rules, and audience expectations Genre is important because it governs the expectations of audiences. When you go to an action movie, you bring certain expectations about characters, plot elements, settings, and pacing, and you may be dissat­ isfied if the film violates too many of these. The audience perspective is actually much the same for readers and listeners in a document. Your undergraduate research advisor will most likely read an experimental Business Memorandum Guide INTRODUCTION Use this document as a guide when you develop and organize the content of your business memorandum. The document has the following sections: General writing instructions Memorandum header Memorandum body format Memorandum body content Appendices General Formatting GENERAL WRITING INSTRUCTIONS ▪ Use the memorandum template provided. Use the provided memorandum template to develop your memorandum. The template includes text boxes that become available when you click on them. (Turn on the show/hide format function to see the boxes as dots.) Type your text in the boxes. Refer to the memorandum pre-writing example and the memorandum example as you complete the different assignments for a guide on the appearance of the document. (As the example does not include specific content, it is NOT a guide for the word count or length of the document.) ▪ Use full sentences and paragraphs. Prepare your memorandum using full sentences and paragraphs. ▪ Use plain language. Frequently in your professional lives, you will need to present the work you have done to audiences who do not share your technical expertise. Therefore, being able to explain your work in language people without your expertise will understand is an important skill. ▪ Revise your content prior to submitting it. When you have completed developing your memorandum, revise, then edit and proofread your document. I recommend that you use editing software to check your documents. (One option that has a free version is Grammarly, but there are many others available.) ▪ Include your name in every location that says student and your last name in the file name. MEMORANDUM HEADER This section of the document provides a reader with introductory information on the memorandum. While it may be structured differently by different organizations, it should always be easy to identify and read. Readability is increased not only with wording but also with layout. Things like indenting information to align important header elements, and including lines between elements makes the parts of the header easy to find and read. To: What is the purpose and format of this part of the header? In this section, include the person(s) to who the memorandum is addressed. The amount of information included for each is dependent on an organization’s level of formality and the role of hierarchy in the organization. National culture may also play a role in these decisions, as some may place greater importance How to Write a Business Memorandum 1 on titles (such as Mr., Dr., or General). The person’s role title is often included, as it will dictate what type of information they need from you. Finally, the location of the addressee can be included, when it also suggests the type of information the document will include. When in doubt, it is better to be more formal and include too much information than to find out it was needed but not included. For this document, follow the lead of the exemplar, use the person’s full name, position title, and location. The person’s title and location inform the readers of the type of information the document is likely to contain. CC: (Carbon Copy) What is the purpose and format of this part of the header? In this section, include the person(s) to who the memorandum is copied. The information detail included should match what was included for the primary address in the “TO” line. For this document, emulate the level of detail in the exemplar. From: What is the purpose and format of this part of the header? In this section, identify the author (as an individual or group) of the memorandum. The information detail included should match what was included for the primary address in the “TO” line. For this document, emulate the level of detail in the exemplar. Date: What is the purpose and format of this part of the header? The date of the document is important for a reader to understand the currency of the document. For example, say a reader knows something happened last night that will influence the issue addressed in the memorandum. If they look at the memorandum and see it is three days old, they know memorandum will not address the most current information and thinking on the issue. For this document, use the due date of the final memorandum. Subject: What is the purpose and format of this part of the header? The memorandum subject line needs to provide the reader with a clear indication of the topic of the memorandum. The amount of information it needs to include, therefore, is dependent on the audience and what they need to know to be clear on the document’s topic. For this document, think about what is necessary to identify the topic of the memorandum, and write an appropriate subject line. MEMORANDUM BODY - FORMAT Section Set-Up ▪ The document is single-spaced and should have a blank line between sections. ▪ Each section of the document has a title in bold font already included in your template. Keep this title on a line above the text for that section. ▪ For this assignment title the sections, do not use numbers. How to Write a Business Memorandum 2 MEMORANDUM BODY - CONTENT Include the following sections in your memorandum: summary, analysis, additional considerations, conclusion, and addendum. Summary What is the purpose of this section? The summary is a very clear and concise presentation of the key information, enough to let someone know what will be addressed in more detail in the body of the document. For this document, include: • The context of the problem • The problem • What you have been asked to address relative to the problem • How you will develop your response, that is, your method of statistical calculation (in name only) • What you know about the situation because of your analysis, in plain language, ▪ Your recommendation Analysis What is the purpose of this section? The analysis is where you make your case or argument. It is where your reader will get a clear understanding that the logical approach you used to develop your recommendation is well-founded. To accomplish this, you should start with the problem and outline step-by-step the thinking that got you to your recommendation. (Caution: it is easy to forget steps in your own thinking that will be important for the reader’s understanding!) Additionally, you must describe any technical elements in this section in a way that the readers can understand. If you do this well, the reader will have the information they need to be confident in your recommendation. You DO NOT walk through the steps of your mathematical calculations; instead, you will show your calculations in the appendix. As this is a detail rich section, it will be longer than the summary and conclusion. For this document, you will address (at a minimum): ▪ The problem and what about it you have been asked to address, ▪ The data you started with, ▪ The method or approach to the analysis, and why it is appropriate for this issue, ▪ What you discovered or recognized about the situation because of your analysis, ▪ How the outcome of your statistical calculations informed your decision, ▪ Your recommendation. Additional Considerations What is the purpose of this section? This section is where you have an opportunity to address issues that you are aware of that might impact the decision, but are outside of the scope of the evaluation you were asked to make. For this document, you will address additional considerations and alternative solutions. ▪ Your description here should not suggest that what you did was not well done or in any way inadequate. ▪ This input must move outside of the statistical analysis and relate to broader aspects of this decision that could impact the profitability of this purchase. How to Write a Business Memorandum 3 Conclusion What is the purpose of this section? This section must clearly and concisely synthesize everything that was addressed in the document, concluding with the recommendation. As the book-end to the summary, it is important that you word this differently than the summary. This section offers readers a final chance to be clear on what you have told them. For this document, include: • The problem • What you have been asked to address relative to the problem • How you approached determining your response, that is our method of statistical calculation (in name only) • What you know about the situation because of the analysis, in plain language, ▪ Your recommendation APPENDICES What is the purpose of this section? The appendices in a document are reserved for content that may be helpful to the reader but would interfere with the document flow if included in the main text of the document. Documents may have multiple appendices, with each one addressing a separate topic. ▪ Each appendix starts on a new page with “Appendix,” a sequential letter (starting with A), and a descriptive title. (see Figure 2 at the end of this document). For this document, include as an appendix a typewritten copy of your total calculations. GENERAL FORMATTING This section provides formatting information for your memorandum, with the assumption that you are using the provided template. This section should be for information only. ▪ ▪ ▪ ▪ ▪ Page: 8 ½ x 11-inch plain white paper portrait (vertical) layout Margins: one-inch margins on all sides Paragraph Format: General setting - 0 indentations, Spacing - before 0, after 0, line spacing - single. Do not add space between paragraphs of the same style. Font Style: Times New Roman except for the Memorandum title (see below)1 Font Size: 12 point. (You may go down to 11 point if it helps you keep the last few lines of a memorandum from ending on a page alone. Keep font size consistent in the document unless otherwise specified. 1 It is widely accepted that serif fonts are easier to read in large blocks of text. Times New Roman and other serif fonts are thus most commonly used in the body text of print documents. On the other hand, san serif fonts are often used for titles and sub-titles in documents to make them stand out. San serif fonts are also more frequently used for online information as they are seen as being more legible on screen. How to Write a Business Memorandum 4 Student: Problem Definition Questions 1. What problem you have been asked to address? While you are using statistics to support a particular answer, the question you are being asked to address is not a formula or a description of the calculations you will complete. You need to describe the problem you are being asked to solve in pl ...
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Final Answer



Aballo International Company
Student’s name
Institution affiliation



Aballo International Company
Coefficient of variation =



× 100

× 100


= 2.49 × 100
Therefore, the coefficient of variance = 1.20%

3r limits = mean ± 3 √𝑣𝑎𝑟𝑖𝑎𝑛𝑐𝑒

But, mean = 2.49
Standard deviation = 0.03
Variance (S.D)2= (0.03)2
Variance =0.0009
Therefore, 3r limits = 2.49± 3 √0.0009
3r limits= 2.49± 3(0.03)
3r limits= 2.49 ± 0.09
= 2.49+0.09; 2.49-0.09;
2.58, 2.40
Lu equipment cooperation
Coefficient of variation=
Coefficient of variation=...

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Boston College

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