Programming
ISTM 6201 The George Washington University Chipotle New Automated System Diagram

ISTM 6201

the George Washington University

ISTM

Question Description

I’m studying and need help with a App Development question to help me learn.

I have a project, it's almost complete but I need you to do one part of it. I will attache the whole project instructions for you to be familiar with the idea. I will also attache Part one of the project and part two which is the one I need you to work on ( not all of it but only one task which is the missing one ). I underlined and bolded the part i need you to work on and I wrote a note ahead of it.

I did a Requirements Analysis and did an activity diagram. I need you to write a narrative to describe my activity diagram.

there is a use case diagram in the project and it has been described you can use it as an example of what I expect you to write.

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ISTM 6201 Information Systems Project Fall 2019 Part I: Choose Problem area Choose a problem in an organization that can be solved using an automated information systems-based solution. The problem and the solution you propose should be transaction-oriented, i.e., the system should be processing some transaction data. In the • • • • introduction to the problem area provide the following: Description of the organization and/or department Stakeholders of the existing system Issues within the organization and/or with the system Interfaces between this system and other systems Max. 1250 words (5 pages double spaced) Part II: Requirements Analysis Requirements Determination: • Describe the techniques you used for requirements gathering and why did you choose them. • Who did you collect data from? Was it a sample? Why did you choose these individuals or groups for requirements gathering? • If you used interviews, provide transcripts for interviews. If questionnaires were used, provide copies. Submit copies of any other documents gathered during the requirements determination process. (Copies of the questionnaires, interview transcripts and/or documents should be attached as an Appendix) Requirements Analysis: Analyze requirements gathered using the following UML techniques: • Use Case Diagrams • Activity Diagrams – Activity diagrams represent work flow within the organization. These diagrams should serve as functional specifications for the system. A narrative should be provided to describe each diagram. Max. 1250 words (5 pages double spaced) plus diagrams, appendix Part III: Systems Design and Implementation Systems Design: The following UML techniques should be used to represent the technical specification of the new system: • Class Diagrams • Sequence Diagrams – for the most common scenarios • State Diagrams - for classes with complex life histories Provide a narrative (a paragraph) for each diagram. Forms and Reports: • Design at least 5 forms and 2 reports for the system • Form should reflect the main transactions of the system. Do not provide login screen or user sign up unless absolutely necessary. Implementation: • Implementation of the new system will include a prototype of the new or replacement system. The prototype will be a storyboard including screens and reports. • A copy of the prototype should be submitted along with the final documentation. • Brief description of testing plans and recommended conversion or installation strategies. One paragraph for testing and one for installation will suffice. Max. 1250 words (5 pages double spaced) plus diagrams, forms and reports. Deliverables and Due Dates: Please check syllabus for deliverable dates Chipotle: New Automated System ISTM 6201: Information Systems Project Tuesday, February 24th 2020 ● Description of the organization and/or department Chipotle Mexican Grill, Inc., also known as Chipotle, is an American chain of fast-food restaurants. Starting in Denver, Colorado, on July 13th, 1993, Chipotle has approximately 2,500 franchises as of 2018, spanning in the U.S. and four other countries. With the growing awareness of a healthy diet in society, Chipotle aims to serve food that is ethically and naturally produced, using only high-quality ingredients. In 2015, an online survey conducted by Global Health & Wellness suggested that “88% of respondents stated they were willing to pay more for healthier foods”(Bellanger, 2018). The ratio was even higher for Millennials. As consumers opt-in for healthier dining, Chipotle gains more popularity since it tries to align with its mission of food with integrity. In a ranking of fastest-growing restaurant chains in 2009, Chipotle was ranked eighth, and in 2010 the third based on the number of increases in the U.S. In December 2010, Chipotle hired chef Nate Appleman, the winner of Rising Star Chef award from the James Beard Foundation and "Best New Chef" by the Food & Wine magazine. “According to a 2010 interview with Steve Ellis, founder of Chipotle, the company served over 610 customers”(Chipotle.com) per day per store among their approximately 1,230 locations in the U.S. In 2015, the number increased to 2,190, and approximately 1.5 million people ate at Chipotle every day. That was over 685 customers per restaurant per day. Fast as it grows; however, the waiting time is becoming more of a more significant issue. In most cities during lunchtime on weekdays, the average waiting time is between 20 minutes and 35 minutes. In some places, people even have to wait longer. Speed and reliability are just as important as flavor and ingredient. Some research has shown that burrito lovers might move to a different “spot if the promised convenient ordering process turns out to involve a long wait”(PYMETS). Chipotle tried to mitigate the waiting issue by leveraging modern technologies. They started a mobile ordering service since 2008. In the beginning, it took approximately 45 minutes for an order to be ready for a pickup, and the time is now close to 12 minutes, even with mobile orders increasing 41 percent to reach 8.8 percent of all sales between 2017 and 2018. With the advancements of the kiosks ordering system, Chipotle could make further improvements to its customer experience. ● Stakeholders of the existing system Who are the Stakeholders? ● Stakeholders are the people or groups with an interest in the success or failure of an organization. ● Stakeholders can affect or be affected by the organization’s actions, objectives and policies. Some of Chipotle key stakeholders include: • Employees, from whom Chipotle solicit feedback at town halls. Before town halls, staff employees can submit questions for senior leaders. Employees can also give feedback to their team leaders and via Chipotle internal Respectful Workplace Hotline. They can also contact ethics hotline, Chipotle Confidential, to submit complaints or concerns about business and operations. Chipotle also conduct a Culture Survey to solicit employees’ feedback. • Customers, from whom Chipotle solicit feedback in a number of ways. Chipotle provides an online customer service tool through which anyone can contact us regarding any concern or compliment. Chipotle also conduct customer satisfaction research via online surveys and direct customer research surrounding specific launches or ingredients. • Shareholders, who elect the members of Chipotle Board of Directors and vote on other important corporate matters • Suppliers • Regulatory groups • NGOs • Sustainability groups ● Issues within the organization and/or with the system The current system at Chipotle is divided in 5 sections. The first station is where the customer arrives and chooses from an option of Soft Burrito, Rice bowl or Taco. The second station is where the customer chooses the type of Rice and meat. Afterwards, the third station is where the customers choose what kind of vegetables they want. The 4th session is where the attendant packs the selected meal and gives it to the worker at the cashier. Which gives an average time of around 11 min for the customer.1 Meanwhile, the fast-food average waiting time is about 5 minutes.2 The waiting line at Chipotle is therefore more than twice the average time. The longer wait is at the third station where customers have many options to choose from for their vegetables. New customers or undecided customers can take a long time at this station therefore this can create some frustration for the customers that already know what they want. 1 https://www.academia.edu/5191558/Chipotle-Queuing_System 2 https://www.researchgate.net/publication/255857447_Analysis_of_Expected_and_Actual_Waiting_Time_i n_Fast_Food_Restaurants Thus, we suggest a new automated system to reduce the waiting time and increase efficiency. Chipotle should have screen touch kiosks like found at McDonalds nowadays. This will reduce the waiting time because new customers might decide to go to the screen instead of making people wait in line therefore only customers that already know what they want would go through the stations. Current customers could also use the screens and only wait for their order. This new process will definitely reduce the queue waiting time. The automated kiosk could also improve the customer experience as shown by multiple articles, kiosks make the customer more comfortable because they know they can’t be judged for their choices3. The customers also prefer screens because it is more convenient, efficient and accurate. ● Interfaces between this system and other systems There are several design features of a system of equipment that affects or is affected by features of another system. In the case of Chipotle, a Mexican Grill American chain fast food restaurant, customer service is one of the most important aspects of the company. The connection between Chipotle’s systems is detrimental to its business process. In designing Chipotle’s current food ordering system, the payment system is a system it connects to so that clients can order their food. In this case, the food ordering system is a system that the payment system interfaces with. In an attempt to reduce the time spent in line waiting to order food and reduce transaction cost accumulated through streamline payment systems from Chipotle, credit or debit card payment system interfaces with the Point of Sales system. The Point of Sale system enhances and promotes better services with reduced cost. A mobile payment system will help customers get the opportunity to pay for their orders on their mobile phones. By paying on a mobile phone 3 https://www.forbes.com/sites/quora/2018/08/09/why-is-mcdonalds-moving-towardkiosks/#3b1d686f6681 Chipotle will save on credit and debit card transaction costs. By introducing a touch screen interface to help reduce the long lines at Chipotle, orders are more accurate, and time is saved from standing in line. The touch screen system connects with the payment system. On the other hand, the online ordering system provides a map for nearby Chipotle restaurants and helps display real time pricing and tax included. The online ordering system interfaces with the other systems. Another way to save time and help customers make a choice is by creating an identification for each customer with their order history. By having their order history customers could order in a click. This identification system connects with the ordering system, which in turn connects with the payment system. Another interface will be Chipotle’s security system where operations are streamlined, and valuable business insights are gained. This security system interacts with the managerial access control system of Chipotle. References Bellanger, C. (2018, August 28). Influencer marketing and the rise of healthy eating habits. Retrieved from https://www.upfluence.com/influencer-marketing/influencer-marketinghealthy-food-industry Pymnts. (2018, May 21). How Chipotle Manages Soaring Mobile Order Demand. Retrieved from https://www.pymnts.com/mobile-order-ahead/2018/chipotle-mobile-ordering-apprestaurant-retail/ Chipotle Simulation. (n.d.). Retrieved from https://sites.google.com/site/chipotlesim/ Dennis, A., Wixom, B. H., & Tegarden, D. P. (2002). Systems analysis and design, an object-oriented approach with UML.New York, NY: Wiley CULTIVATE A BETTER WORLD (2018). Retrieved from https://chipotle.com/content/dam/chipotle/global-sitedesign/en/documents/sustainability/20190516_Chipotle_2018_SutainabilityReport.pdf Chipotle: New Automated System PART II Requirements Analysis Requirements Determination : Requirements are detrimental to ensuring the success of a system or project. The method in which requirements are received are equally very important. The analysis phase is significant in SDLC because through this phase the team begins to understand what the customer wants exactly. Because requirements are like the ‘blueprints’ individuals on a project use to work from, it is important to develop strong requirements. Selecting the appropriate technique and gathering requirements properly does help in ensuring that you will not have poor requirements. As a group we decided to use a questionnaire in our requirement analysis process. A questionnaire allows an analyst to collect information from many people in a relatively short amount of time. Questionnaires are one of the most affordable ways to gather quantitative data.They can be targeted to groups of your choosing and managed in various ways. One of the most important aspects of gathering information through a questionnaire is the ability to gather information from a large audience. We were able to distribute the questions to several contacts that we believe had eaten at Chipotle before. Especially now with the pandemic, sending questionnaires via email or through texts is very convenient. Finally, through this technique survey and questionnaire providers are quantitative in nature and allow easy analysis of results. While using the questionnaire, the questions that were featured are focused and organized by a feature or project objective. The questions are not too long and are very straightforward. We asked some questions related to Chipotle because we wanted to get a general opinion of the customer’s experience at Chipotle. We also asked questions related to McDonalds and their kiosk because since our idea is similar to what McDonald did, we wanted to see if the addition of the kiosks changed the customer service experience. Our results were as shown below: This shows that all the people surveyed had a reasonable waiting time. Most people considered Chipotle to have a good service quality. 74% of the people surveyed rated the speed of the service to be fast, 25% judged that it was moderate speed. When asked about recommendations for better services at Chipotle the responses were about the menu (cheaper prices, better variety of choices, prepared dishes), the cleanliness of the fast-food establishment and the customer service ( one person mentioned “Don’t stress the customer”). For the McDonald questions, 13 people said they used the kiosk compared to 10 people who went to the cashier to order. Unlike Chipotle, the people surveyed judged the speed of service at McDonald to be less fast but still moderately fast. When asked if the addition of the kiosks at McDonald's changed their service/ordering experience, people said that it made their experience more comfortable because they will not be judged and they liked that they could choose what they wanted without having to converse with someone and risk getting their order wrong. Requirements Analysis: -Use case diagram, detailed narrative. https://ww.lucidchart.com/a/accept/ae6deca3-5d9a-41b7-89c1-8679ff6d0be1 Use case name: Take request for food ID number: 1 Short description: This describes how customers can place orders by using the kiosk Chipotle system. Trigger: Customer places request to make the ordering process faster. Type: External Major inputs Major outputs Description: Source: Description: Destination: Meal selected to request. Customer Get receipt Customer email Menu options Manager Store in DB Restaurant DB Major steps performed: 1. Install menu on kiosk system. 2. Customer places order by using the Chipotle kiosk system and make payment. 3. Chipotle staff receive customer order and start to prepare it. 4. Provide order to customer I NEED YOU TO DO THIS PART FOR ME https://www.lucidchart.com/documents/edit/56d558fc-95b2-47f2-9ba307f1686c6a21/0_0?beaconFlowId=63A41553D06C524D ...
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Chipotle: New Automated System

PART II

Requirements Analysis

Requirements Determination :

Requirements are detrimental to ensuring the success of a system or project. The
method in which requirements are received are equally very important. The analysis phase is
significant in SDLC because through this phase the team begins to understand what the
customer wants exactly. Because requirements are like the ‘blueprints’ individuals on a
project use to work from, it is important to develop strong requirements. Selecting the
appropriate technique and gathering requirements properly does help in ensuring that you will
not have poor requirements.
As a group we decided to use a questionnaire in our requirement analysis process. A
questionnaire allows an analyst to collect information from many people in a relatively short
amount of time. Questionnaires are one of the most affordable ways to gather quantitative
data.They can be targeted to groups of your choosing and managed in various ways. One of
the most important aspects of gathering information through a questionnaire is the ability to
gather information...

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UCLA

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