Business Finance
King Saud University Quality Management DMAIC and Six Sigma Essay

king saud university

Question Description

I’m studying for my Management class and don’t understand how to answer this. Can you help me study?

The words limit for the written report is between 1200 – 1400 words

In this assessment, the students are required to implement DMAIC / Six Sigma projects. Upon the completion of the projects, instructors should be able to test the students` understanding of major part of the course materials.

Copying and pasting is prohibited, references are required, there are conditions in the file, please adhere to them


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College of Administrative and Financial Sciences Assignment 2 Quality Management (MGT424) Deadline: 11/04/2020 @ 23:59 Course Name: Quality Management Student’s Name: Course Code: MGT424 Student’s ID Number: Semester: II CRN: Academic Year: 1440/1441 H For Instructor’s Use only Instructor’s Name: Students’ Grade: Marks Obtained/Out of Level of Marks: High/Middle/Low Instructions – PLEASE READ THEM CAREFULLY ● The Assignment must be submitted on Blackboard (WORD format only) via allocated folder. ● Assignments submitted through email will not be accepted. ● Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page. ● Students must mention question number clearly in their answer. College of Administrative and Financial Sciences ● Late submission will NOT be accepted. ● Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. ● All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism). ● The words limit for the written report is between 1200 – 1400 words. ● The students are encouraged to relate the project content to the course materials from chapters ( 13 , 14 , 15 , 16 , 17 ) ● Submissions without this cover page will NOT be accepted. ● Assignment -2 should be submitted on or before the end of Week-12. ASSIGNMENT-2 DMAIC / Six-Sigma Project In this assessment, the students are required to implement DMAIC / Six Sigma projects. Upon the completion of the projects, instructors should be able to test the students` understanding of major part of the course materials. Learning Outcome: 1. Develop an appreciation of quality management theory, principles, and practices. (LO: 1.1 & 1.2) 2. Use quality improvement tools and practices for continuous improvement. (LO: 3.5 & 3.8). 3. Develop strategies for organizational change and transformation. (LO: 4.5 & 4.6) Project Structure: A.No Marks College of Administrative and Financial Sciences Project Report 10 DMAIC / Six-Sigma Project During the process of projects implementation, hypothetically for the assessment`s purposes, the picture your instructor as a chief executive officer of a company at any industry of your choice. In order to gain the CEO` approval for quality improvement project (Six Sigma) and compete for full project`s sponsorship, student is required to provide a detailed project information to convince the instructor – supposedly the (CEO) to choose and support your project. Guidance for the project report: The report must include the following: 1. Product or Service Information: Select an actual Product or Service from any local/international company that you would like to improve/change, and provide the following Information: ● The product or service general information such as name, features, value to customers..ect. ● Brief history about the chosen product or service (formation, sales, previous changes). 2. The necessity for change : ● The reasons behind the improvement decision, each group asked to present no less than two reasons why they think the change is important for their product /service (Leadership, Competitors Technological advances, Training requirements, Rules and regulations, Customer demands). 3. Define Stage ( Planning) : College of Administrative and Financial Sciences ● Define the project’s scope, goals, and objectives and its team members and sponsors ( Project charter ) ● Define the current and the desired status, the project scheduling. ● Define the stakeholders affected by the project such as (employees, society, customers, stockholders, suppliers…etc) ● Identify the team you need and the members` functions that will help you throughout the project. ● What method you plan to use for defining the project (Work Breakdown Structure, Pareto Diagrams) and why? 4. Measure Stage: ● Define the new process inputs, actions and desired outputs. (Hint : Process flowchart can be used to visualize the process) ● Define measurement Systems Analysis tool, to illustrate use measurements scales such as Nominal , Ordinal , Interval , Ratio. In addition, explain the reason for use. 5. Analyze Stage: ● Discuss no less than two conditions that might hinder the project progression (process variation) using one of tools mentioned in chapter (15 - Analyze Stage). ● Describe the new value delivered to the customers upon the successful implementation of the project. 6. Improve / Design stage: ● Present no more than two condition that can be altered to make the desired change ( cost , operation, human resource). ● Discuss one to two techniques you plan to use to improve the efficiency of process such as lean tools, 5S …etc. 7. Control Stage: College of Administrative and Financial Sciences ● Identify two methods that the team can use to evaluate performance after the project completion. ● Document two to three learned lessons from the process ( This part could be connected to the overall project experience ) Answers : ...
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Final Answer

Hi, find the attached paper.

QUALITY MANAGEMENT

1

Quality Management
Name
Institution
Date

Authors Note

QUALITY MANAGEMENT

2
Quality Management

Product or Service Information
The nurses are currently unable to guarantee high-quality services in the delivery of
health care to patients due to high levels of work dissatisfaction that increases the costs of
healthcare concerning high turnover rates of nurses. Consequently, many health facilities
experience delays with regards to review as well as follow up of the laboratory tests which
lengthens the patient stays thereby increasing healthcare costs. Overworked and stressed nurses
are inefficient and incapable of delivering high-quality healthcare to patients (McFadden et al.,
2015). Waits and delays have become so common to the extent that it is considered to be an
inevitable occurrence of the care process. Health facilities have been responding to the
increasingly needy population by adding more resources like staff, beds and building to curb
delays. The ineffective approach continued for a long time as long as the cost for more
construction and staff could be covered by the payment for services (Hall, Belson, Murali &
Dessouky, 2013). Currently, the solution is not possible for most organizations.
The necessity for change
Health facilities need to engage in quality improvement initiative to address the existing
issues of safety within various departments such as surgical and medical units (McFadden et al.,
2015). The facilities need to conform to their main goals that include enhancing the health of the
entire population, minimizing the cost of healthcare, improving patient experiences, and highquality healthcare services. Quality improvement initiative is required to deliver incessant
enhancement in organizational quality, service excellence, business process enhancement and
quality of care as well as member safety (Elisabeth et al., 2014). Research findings have
identified that patients suffer from preventable harm due to poor quality of care.

QUALITY MANAGEMENT

3

Define Stage (Planning)
The evaluation of the quality improvement initiative indicates that inappropriate initiative
has an unfavorable impact on the outc...

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