Allen College IT Professional Position Letter

Allen College

Question Description

Can you help me understand this Computer Science question?

I will need help with reedit to make this email look best for applying a job inside the company. Here is my draft email:


Hello ___!

Welcome back and congrats you on your new family!

I hope this note finds you well. I want to follow up on an application I submitted on January 23, 2020, for Metadata Lab Manager.

Let me tell you a little background about me:

As a driven IT professional currently completing a degree in Data Management/Data Analyst, I hold nine years of experience in technical support and development roles. Over the years, I’ve demonstrated continual success in servicing business and client needs through advanced expertise in troubleshooting software, hardware, and network issues as well as creating technical solutions. I’m confident that my skills and experience align perfectly with this role.

Leveraging a robust end-user focus, I excel in communicating with customers, training end-users, and blending technical and business skills to improve efficiency and productivity.

The following examples from my resume represent some of the contributions and qualifications I can deliver in this new role:

  • Performed well in the fast-paced technical support environment, handling approximately 400+ issues a month.
  • Resolved numerous customer issues without the need for escalation; maintained low queues and completed/documented tickets promptly.
  • Expedited service by tracking ticket system, prioritizing issues, and responding to and assigning clients.
  • Diagnosed and troubleshoot technical issues, applying technical insight on a range of products, including Windows and Mac-based computers, Android, Blackberry, and Apple mobile devices and tablets.
  • Provided first-level technical support/training to over 60 users in a non-profit office, handling desktop hardware and software installation, configuration, integration, testing, and implementation for Windows, Mac OS, and Linux systems.

As you will see, my credentials include documented success in IT environments, enhancing operations, and boosting productivity. I look forward to meeting with you to discuss the opportunity and my qualifications in detail. Please contact me at 555-555-5555 or @gmail.com. I look forward to hearing from you soon.

Thank you so much for the time and effort you have given me.



Can you reedit it and match position post? Here is position job post:


The people here at company don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join company, and help us leave the world better than we found it. Metadata is at the heart of Media Products, powering key aspects of the customer experience including UI, search. Metadata Operation is responsible for ensuring world-class quality and discoverability of MP metadata. We’re looking for a self-motivated, resourceful project manager with a real passion for media metadata to take the TV App and Universal Search features to the next level. As part of the TV & movies metadata team, you will be responsible for building scalable processes, utilizing resources with maximum efficiency, and implementing technical and tactical solutions to boost our operational effectiveness. We're growing and urge you to apply. We believe the role would place you in a highly-energized environment with some of the most hardworking creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team.

Key Qualifications

  • 5+ years of experience in the digital media or technology industry
  • 3+ years experience supervising contractors and vendors, including but not limited to sourcing and training, as well as delegating assignments and ensuring its completion.
  • Solid ability to operate autonomously without onsite management support
  • A deep understanding of complex large-scale media content management systems and how metadata affects the user experience
  • Willingness to roll up your sleeves and get your hands in the data
  • Extraordinary attention to detail, impeccable follow-through, and ability to see how the details fit into the big picture
  • Experience running multiple ongoing projects in a fast-paced environment while maintaining a high level of quality and accuracy
  • Comfortable with ambiguity, adaptable to rapidly changing requirements, decisive and willing to lead the hard calls
  • Ability to strategize and innovate with consistent record for improving processes and building efficiencies
  • Phenomenal interpersonal communication skills with the ability to facilitate productive discussions, build consensus within team and with cross-functional partners
  • Ability to effectively and clearly scope projects, define and communicate action items and goals
  • An uncanny ability to diagnose issues and persistence to see them through closure
  • A real passion for TV, Movies and other video content


Acquire an expert-level understanding of our data pipeline, from ingestion, integration to consumption, as well as our data management tools. Collaborate with counterparts located in California and Europe to ensure efficiency and quality of work that is maintained across multiple sites. Proactively and frequently communicate operational status back to headquarters. Supervise a contingent workforce across multiple geographic locations. Field questions and reported issues, develop courses of action, establish and document standards and guidelines. Run concurrent projects, assign tasks to contractors and vendors to ensure timelines and deliverables are met. Develop efficiency and quality metrics and regularly report on status. Troubleshoot data issues and raise to internal teams as needed. Implement new operational processes as well as update existing processes to support upcoming features. Analyze our data catalog health and conduct quality assessment projects. Uncover areas for improvement and develop creative solutions. Identify and seek opportunities to enrich and drive metadata quality across various content types and platforms while considering long term impact. Look around corners, preparing for the future of metadata in Media Products with the customer experience in mind. Work closely with Engineering teams to implement new tooling and enhancements. Recognize and act on opportunities for automation, propose solutions, obtain buy-ins and negotiate timelines.

Education & Experience

Bachelor’s Degree or equivalent industry experience

Additional Requirements

  • May be need to work, at times, outside of standard business hours
  • May need to provide on-call support during off hours

Thank you!!

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Final Answer

Look at this, let me know what you think

Good afternoon/morning, Mr/Mrs. ___
First of all I would like to welcome you back, as well as congratulate you for your new family.
My name is ____. I am a driven IT professional currently completing a degree in Data Management/Data Analysis and
working as TV App Support Specialist in _______(company). The purpose of this email is to follow up on an application
that I submitted on January 23, 2020, for Metadata Lab Manager.
I am confident that I am the best candidate for this role, as I am flexible, self-mot...

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