The case for this module involves Hydro-Quebec and its efforts to
reorganize and restructure its IT support and management functions in
line with new demands and new business models. It effectively captures
the complexity of the interactions required when IT management is
required to adapt creatively to changing business demands, and the
enormous number of factors that need to be taken into consideration in
this adaptation. It will certainly challenge your abilities to think
about how new systems have to integrate with legacy systems, about the
personnel and human resources issues involved, and about the changing
nature of the information base in IT, from one based primarily on
hardware and technical expertise to one based on software, business
knowledge, and customer relationships. As we will see in future modules,
technology doesn't go away; it just plays a different role than it did
in the early days of IT management. This case is a good exposure to the
new realities of IT management and the breath of understanding of the
business and its environment required of managers in this rapidly
Please read the Hydro Quebec case:
Dube, L., Bernier, C. and Roy, V. (2007) Information Resource Management At Hydro-Quebec. International Journal of Case Studies in Management. 5(2):September. HEC023.
You should use information from the background readings from the
courses that you have taken, particularly those listed as being
particularly relevant to this module, as well as any other good quality
resources you can find through search. Please cite all sources and
provide a reference list (use APA format) at the end of your paper.
Then write a short paper describing the environmental issues raised
by this case. In particular, you should address the following issues:
The external factors and internal factors affecting change in IT management in general and Hydro Quebec in particular
Changes you would suggest Hydro Quebec should make, and why?
Case Expectations and Grading Criteria:
Your paper will be evaluated on the following criteria (meeting minimum requirements is B performance):
Completion of the case assignment.
Appropriate length of 3-5 pages (since a page is about 300 words, this is approximately 900-1500 words)
Evidence of evaluation and analysis as required
Support for assertions using examples, citations
(use required readings), and elaboration to support assertions. Evidence
that you have read the required background materials
Precision: the questions asked are answered.
Clarity: Your answers are clear and show your good understanding of the topic.
Breadth and Depth: The scope covered in
your paper is directly related to the questions of the assignment and
the learning objectives of the module.
Critical thinking: It is important to read
the "required readings" posted in the background material plus others
you find relevant. Your paper should include important concepts from
these readings and incorporate YOUR reactions and examples that
illustrate your reflective judgment and good understanding of the