RTM final exam

Writing

San Diego State University

Question Description

1) Why and how do tourists develop and/or resort to stereotypes while traveling away from their home environment? Why are stereotypes often inaccurate? Why are stereotypes helpful? Why are stereotypes dangerous? How can we modify and/or eliminate stereotypes? Your answer must be a minimum of 700 words and maximum of 1000 words.

2) If you were the President of the San Diego Tourism Authority, how would you go about evaluating satisfaction levels of tourists visiting the region? Which technique of satisfaction measurement would be the most adequate? Describe this technique? Why should international tourist complaints not always be used in assessing their vacation satisfaction? Your answer must be a minimum of 700 words and maximum of 1000 words.

Here is a satisfaction lecture from the professor. You don't need to refer to the video, but just use it to know how the professor describes it. https://www.youtube.com/watch?v=yazFcdclPN8&feature=emb_logo

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