Description
Conflict occurs when two or more individuals perceive a situation differently and at least one person’s perception is that he or she has been negatively affected. In fact, conflict can occur at any time, in any situation, and often at the worst possible time. When a group or team is working toward a goal and conflict erupts, the process can come to a halt until the conflict is resolved. For the following questions, take into consideration a conflict that you have experienced in your workplace:
- What role do differing behavioral styles play in a conflict?
- Discuss the 5 methods of conflict resolution discussed by DuBrin.
- What are the pros and cons of each of the following (DuBrin, 2001)?
- Confront the issue directly.
- Receive criticism objectively and dispassionately while seeking clarification.
- Recognize all parties' points of view.
- Mentally convert negative aspects to positive ones.
- Negotiate and bargain.
Explanation & Answer
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CONFLICT
1
Conflict
Name
Institution affiliated
CONFLICT
2
Conflict
Question 1
Behavioral styles play a vital role in causing and solving conflicts because they influence
a person's response to a situation. More specifically, some behavioral styles will push a person to
confront situations in ways that trigger conflicts, while others will lead some to avoid
confrontations that may cause disputes. For example, dominating behavioral styles may make a
person want to gain control of a situation, which may result in conflict. Non-dominating style, on
the other hand, will encourage a person to let things pass by.
Question 2
DuBrin (2001) suggests five methods of conflict resolution. The first method is about
confrontations in which the parties to the conflict directly identify and solve the problem. One of
the benefits of this method is that the parties can address the ...
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