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IISc Bangalore

Question Description

Note: I required the detail and awesome response. This is related to customer support.

  • Emails can bounce for a variety of reasons. How would you explain to a customer the reason an email they sent through Postmark returned a soft bounce? (Please check what is soft bounce- https://postmarkapp.com/guides/transactional-email-bounce-handling-best-practices)
  • A customer reached out to Postmark support asking about a feature we don’t currently have (and it's not coming up in the near future). How would you handle that and what would you reply to them with? Please also tell us a little about why you answered this way. What is your thought process behind it?
  • Explain to a customer how to authenticate their domain with DKIM. Use our documentation in http://postmarkapp.com/support/ as a resource.

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