The Manager's Role in Health Care Organizations/Human Resources and Interdisciplinary Teams
Those who manage the nation's health care organizations will have to anticipate and adapt to new ways of conducting business. Additionally, managers will have to assume the role of change agent. Becoming a champion for the implementation of contemporary methods will not be easy.
Managers will often face resistance from employees and be forced to employ creative ideas that reassure the employees as well as achieve the change initiatives. To manage change, leaders will have to effectively apply the basic management functions: planning, decision making, organizing, staffing, directing, and controlling.
During Week 1, we will explore the role of management within health care organizations. Interestingly enough, although health care itself can be a complicated process, basic functions for managers will ultimately remain the same. Regardless of the industry, managers should be able to demonstrate a set of routine activities. The six basic management functions identified above can be considered separate activities that can be carried out in isolation by varying individuals within the organization. However, it is when these routine activities are systematic and recurring does the role of “manager” become apparent.
If you are able to clearly apply the management functions in a given health care organization, you should be able to appropriately perform course outcome 2: Apply risk analysis, problem solving, planning, and communication skills to identify and recommend improvements in the quality of health care programs.
A primary responsibility of any manager is to monitor change. As an organization moves through its life cycle, managers must give special consideration to varying needs. The process of organizational life cycle changes is similar to that of the human developmental model. Just as a human grows and moves through the developmental stages of life, so do organizations. For instance, opportunities for a manager to encourage innovation at an early stage are important since there are no previous barriers or standards established to benchmark.
The life cycle is an important skill for a manager to understand since certain problem-solving skills will work better at varying stages. Furthermore, there will be opportunities for discussion about legislative and regulatory changes such as the Health Insurance Portability and Accountability Act (HIPAA) of 1996. During these discussions, you can examine course outcome 1:Identify and propose approaches to heath care challenges in a highly regulated environment in order to moderate their impact and optimize the use of resources.
As the science of management has gained increased attention over the years, it is necessary for leaders to know concepts of theories that have been derived over time. A great benefit of understanding theories of old is that they are proven, and when integrated into modern management, they can lead to efficient problem solving.
Theories such as scientific management, behavioral approach, and management process can be applied to resolve contemporary management issues within the health care sector. As managers attempt to understand the landscape of their organization and apply techniques that help them to shape collaboration among employees, it will be necessary for them to understand how employees view formal organizational characteristics versus the informal organization, which allows for more freedom.
A successful manager is keenly aware of the effects that the organizational climate has on its stakeholders. This includes both employees and patients. The organization classification of health care organizations includes prime beneficiary, authority structure, and genotypic characteristics.
In a prime beneficiary health care organization, the emphasis will be on the prime beneficiaries—the patients. Actions will be taken to support patients (e.g., extension of various health care services). By contrast, an organization under authority structure may be based on prescribed interactions among stakeholders. Finally, in a genotypic structure, a health care organization will either provide services that ensure the maintenance of society (e.g., basic health care needs and health education), or adaptive functions (e.g., research education that advances medical science).
Organizational classification can indicate the complexity of a health care organization and the management style required to lead that organization. Depending on the classification, managers may have to use a combination of leadership and motivation styles, or use one style over the other. Understanding an organization's classification will determine to what extent managers may foster an environment of partnership when identifying and establishing goals and priorities.