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You are the quality control officer for KickLand Foods at corporate headquarters. This
morning you received an angry call from the owner of KickLand Foods, your boss,
Shirley I. Kickyou. Shirley called about an incident with one of KickLand’s most
popular products – the KickLand Ham. She had received a call that over 500 customers
who bought a KickLand ham at a CostCOW in Nebraska complained that the product
smelled and tasted like SPAM. Fortunately, no other CostCOW has complained, so
Shirley needs you to investigate what happened ASAP and make sure it doesn’t happen
You immediately called the chief chef of KickLand’s Foods, Sam Hamm. Sam is
responsible for all products prepared in KickLand’s kitchens and keeps excellent records.
KickLand’s kitchens make several types of hams. The three most popular hams are
Smokehouse, Sweet, and Low Sodium. KickLand Foods also takes special requests for
“specialty” flavors. Sam remembered that in January, a “specialty” ham was ordered by
COMICON in San Diego, California. The order was for 550 hams to be used for
sandwiches that would be sold at COMICON 2020. The order specified that the 550
hams smell and taste like SPAM. KickLand’s kitchens filled this order by end of
February and produced 550 hams exactly as the customer ordered. Unfortunately,
COMICON 2020 was cancelled in March due to the pandemic. So, the hams were never
sent to San Diego. Because this was such an unusual “flavor,” Sam had all 550 hams set
aside for disposal and told her marketing intern to label the hams as scrap.
So, what happened to the hams? How did all 550 hams end up at the CostCOW in
Nebraska? Write a MEMO to Shirley explaining what happened and what you are
doing to prevent this from ever happening again. Your boss does NOT want an
apology. She wants you to identify the problem and to fix it. If you blame the intern for
mislabeling the hams, you will lose your job. If you blame Sam for not following up on
the disposal, you will lose your job. If you include “noise,” you will lose your job.
Write exactly 3 (three) paragraphs using correct MEMO format, layout, and spacing.
Include a company logo and an appropriate heading. In paragraph 1, explain what
happened to the hams. Explain what you did to find out. In paragraph 2, use a bulleted
list (with parallel grammatical structure) to identify what steps you are taking (what
processes you are putting in place) to prevent this from happening again. In paragraph 3,
tell Shirley that you will update her on your progress by a certain date.
Shirley I. Kickyou, Owner
My NAME , Quality Control Officer MN
May 5, 2020
Specialty KickLand Hams
What happened to the hams?
What you did to find out?
Update Shirley by a certain date.